Jim Coleman Honda - Service Center

Poor Customer Service My service advisor tried to keep my mouth shut when I was trying to explain my service appointment. Her way of apologizing was not sincere. Very disr My service advisor tried to keep my mouth shut when I was trying to explain my service appointment. Her way of apologizing was not sincere. Very disrespectful! More

Perfect customer service Totally customer focused,accurate diagnostics,reasonable wait time,explain repairs in understandable detail and always find a way to honor customer's Totally customer focused,accurate diagnostics,reasonable wait time,explain repairs in understandable detail and always find a way to honor customer's request! Thank you More

Took Pilot in for airbag recall, Despite the fact that we had received several notices about the recall, I was dragging my feet in scheduling the work because I thought it was going t Despite the fact that we had received several notices about the recall, I was dragging my feet in scheduling the work because I thought it was going to be a huge inconvenience and would need to find a ride to and from the dealership, etc. I shouldn't have worried. From the minute I contacted the dealership, everyone I dealt with was friendly, accommodating and so helpful. I was able to schedule a drop off at a perfect time for me, was able to use a loaner car and get to work on time, and the work was done quickly and communication was great. I was able to return the loaner and pick up my car in a very timely manner in the afternoon and get to my evening activities. The process was smooth and easy. I really appreciate all of the help! More

It was easy, convenient, and not time consuming. They do not hassle you and make it pleasurable experience. Would recommend the dealership and especially Purvis to friends. They do not hassle you and make it pleasurable experience. Would recommend the dealership and especially Purvis to friends. More

Convenient service Mr Burke admitted me at 8 am sharp. After a series of quick questions my problem was investigated and solved. My car was ready for pick up by 2 pm sam Mr Burke admitted me at 8 am sharp. After a series of quick questions my problem was investigated and solved. My car was ready for pick up by 2 pm same day. I'm very satisfied. More

The Extra Mile When you purchase a car, everyone is nice to you. What happens after you've bought the car can be less pleasant. But that was not the case with the When you purchase a car, everyone is nice to you. What happens after you've bought the car can be less pleasant. But that was not the case with the Honda Civic I bought from Jim Coleman's dealership in Clarksville. When I had a problem in the dead of this winter, the gentleman who sold me the vehicle went the extra mile to see that the problem was resolved. His name is Dion Calloway. Dion came by my house to start my dead battery, led me to the service department, and on the return trip to my house (while the service people worked on my car), Dion took me by a Giant so I could buy food. Then he took me home. Next day the very pleasant and helpful service person named Vicki called to say the car was ready, Dion picked me up and took me to the dealership, and my car was returned in full working order. This is truly going the “extra mile.” I highly recommend this dealership. More

Customer Service Great customer service, lay everything out before work is done, keeps you in the loop, great shuttle service and follow up. All of the service technic Great customer service, lay everything out before work is done, keeps you in the loop, great shuttle service and follow up. All of the service technicians are very helpful and friendly. More

Quick, easy, perfect This dealership has been exceptional. They have taken care of everything I needed quickly and efficiently and with great attitudes. I highly recomme This dealership has been exceptional. They have taken care of everything I needed quickly and efficiently and with great attitudes. I highly recommend the dealership from both a sales and a service perspective. More

Another outstanding service on my Honda! I bought a Honda Accord from Mr.John Panetta a few month back . I was so impressed with his knowledge of the options available to me from your agency, I bought a Honda Accord from Mr.John Panetta a few month back . I was so impressed with his knowledge of the options available to me from your agency, that I have been referring customers to him & your service department. Yesterday I had an appointment to have a synthetic oil change on my 2011 Honda CRV. The wait time & excellent customer service is to be commended. It worth the drive from Montgomery County to Jim Coleman Honda because I know the job will be done right the first time ! Thanks for your professionalism in the field of Honda sales & service. Stu, Bev & Andrew Markowitz More

Oil Change and fuel service maintenance I always receive good advise about suggested maintenance service needed to prevent future expensive repairs. I have always felt confident that my car I always receive good advise about suggested maintenance service needed to prevent future expensive repairs. I have always felt confident that my car got the best service from this Honda service department. More