Jim Coleman Honda - Service Center

Great service - as always Many thanks! The hard working service department folks have the entire auto care process down to a fine art from start to finish. No hitches, no hiccu Many thanks! The hard working service department folks have the entire auto care process down to a fine art from start to finish. No hitches, no hiccups, no problems. Nice!! More

I always receive excellant service from Jim Coleman Honda WE have 3 Hondas and have been dealing with Cliff Webb for 15 years. He always give an honest assessment of what work needs to be done and we don't h WE have 3 Hondas and have been dealing with Cliff Webb for 15 years. He always give an honest assessment of what work needs to be done and we don't have to bring the car back since it is fixed right the first time. More

Oil change and other work Great job! Needed alignment and oil change and took care of a few other items all done in a timely manner! It was a very easy process Great job! Needed alignment and oil change and took care of a few other items all done in a timely manner! It was a very easy process More

Service Advisor (Cliff Webb). Been using him for 16+ yea I trust the service department and Cliff Webb. Cliff always has a great attitude. Richard (shuttle) is also awesome, friendly, and with a great atti I trust the service department and Cliff Webb. Cliff always has a great attitude. Richard (shuttle) is also awesome, friendly, and with a great attitude. More

Safety Recall I came in for only an oil change and was reminded of safety recall of airbag. They nicely insisted that I stay for that and expedited it as I hadn't p I came in for only an oil change and was reminded of safety recall of airbag. They nicely insisted that I stay for that and expedited it as I hadn't planned as much time as it might have taken. Appreciated the care. More

car service Needed car serviced and dent fixed. Found out dent requires body work. Rep sent me to dealership Jim Coleman has relationship with and got estimate q Needed car serviced and dent fixed. Found out dent requires body work. Rep sent me to dealership Jim Coleman has relationship with and got estimate quickly and efficiently. In spite of crowded waiting room, got car serviced and checked over for vacation trip and had car around 3 pm. Got ride to and from home. Both drivers very nice. Service rep very nice. Happy with service. More

Quick in and out Called a few hours ahead and Karen was able to squeeze my car in for service that day. Was there for less than an hour! Called a few hours ahead and Karen was able to squeeze my car in for service that day. Was there for less than an hour! More

Air bag repair and service They went over the top to get his car in for air bag service and other recommended service. They worked around our schedule and very extremely helpful They went over the top to get his car in for air bag service and other recommended service. They worked around our schedule and very extremely helpful More

Be aware of being tricked by the service person I wish there were a choice of Zero star for the service department. I normally do not write any web review, but today I feel I have to do it. We own H I wish there were a choice of Zero star for the service department. I normally do not write any web review, but today I feel I have to do it. We own Honda cars for more than 10 years. Most of our services were done at Jim Coleman Honda. We do not drive our Honda car often any more and had not been visiting the service department for a while. Today, I had my car towed to the service dept to replace the old dead battery after returning from a long trip. The service person told me they need to do a diagnostic test first at a cost of $125.99 before changing my battery and the fee will be waived if I choose to fix it.. Before I signed the form, I specifically asked if I only change my battery whether the fee will be waived. The service person said yes, so I signed the form. They showed me their diagnostic results and there are a few items need to be replaced beside battery, including changing alternator at a cost of more than $800. I know my alternator was replaced a few years ago in another Honda service center and I only ran 10k miles since then. An average alternator should last 80k miles, I want to talk to the other dealer first before I decide to replace it if necessary. So I only requested to change the battery today, then I was told that I have to pay the $125 diagnostic fee on top if I do not change the alternator. I regret that I did not record my conversation with the service person at the beginning. The manager was also very rude. I totally lost my trust to this place where I used for many years. More

Friendly staff kept me informed I opted to wait for service to be completed rather than have the shuttle take me to work. Waiting area is comfortable and I was able to connect my lap I opted to wait for service to be completed rather than have the shuttle take me to work. Waiting area is comfortable and I was able to connect my laptop to the dealer's wireless network and accomplish quite a bit of work while I waited. The service representative had my car washed and vacuumed after the service was finished. More