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Jim Coleman Honda - Service Center

Clarksville, MD

4.7
518 Reviews

518 Reviews of Jim Coleman Honda - Service Center

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February 12, 2017

Cliff Webb is a fabulous service advisor Cliff Web is extremely helpful, explains issues very well and is and a great listener. One reason I keep buying Hondas is I know I will get great se More

by profstu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cliff Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2017 -

Jim Coleman Honda responded

Thanks so much for such an amazing compliment! We will pass it on to Cliff for sure! Drive Safe!

February 09, 2017

Oil change, power steering fluid change, Coolant fluid flush . Sam Wu was my service writer and provided me with excellent service and kept me informed on the status of my vehicle. More

by HondaJimColeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SAM Wu
Mar 24, 2017 -

Jim Coleman Honda responded

We always want to make sure that every piece of your cars health is in tip top shape! We are glad Sam Wu made you drive off of our lot happy! Drive Safe!

February 04, 2017

Always awesome Service! Over the years, I've bought/leased a few cars from JC - even those Honda's that I haven't purchased or leased from them, JC has almost always serviced More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2017 -

Jim Coleman Honda responded

Thanks for the great review Mike! We appreciate your continued business and can't wait to help you with whatever your next car need may be! Drive Safe.

January 30, 2017

Had a problem with the wheel. Purvis is excellent to deal with in the service department. Lots of communication and he checked on me getting back and forth to worth. Great experi More

by Kim Musser
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Chads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2017 -

Jim Coleman Honda responded

We always want to make sure there is a clear line of communication with our customers, Kim. Jim Coleman Honda believes in making sure our customers are fully informed while they are visiting us. We are happy you had an exceptional experience with us and we are here if you need anything in the future, thank you.

January 20, 2017

Service Appointment This was a first service appointment which included a recall. The service reps were friendly and the wait time was minimal. They had a large selection More

by Hhayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Artis
Jan 24, 2017 -

Jim Coleman Honda responded

Thank you for your review! We understand that our clients have busy schedules, so we view it as our responsibility to get any needed service completed as quickly as possible. It's truly rewarding for our team to receive feedback such as yours. Thank you again from all of us here at Jim Coleman Honda. Have a great day!

January 11, 2017

Exceptional Service! Tim Murray and his crew do it again! I recently moved to NC and on my way back for a visit, my Maintenance Required light came on. Good timing - they More

by Scully
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Seely
Jan 11, 2017 -

Jim Coleman Honda responded

Wonderful review, thank you for sharing. Isn't it great when things line up the way they should? We're so happy that we were able to maintain your vehicle quickly and efficiently; nothing worse than being delayed during your travels! Thank you for your continued support and have yourself a great day.

January 10, 2017

As usual, great customer service! Jim Coleman Honda is a pleasure to work with! We come from Hyattsville all the way to Clarksville, and don't mind the trip because we're guaranteed s More

by Radar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier on duty
Jan 11, 2017 -

Jim Coleman Honda responded

Our team at Jim Coleman Honda thank you for your praise. The fact that you are willing to travel as far as you do, just for our service, speaks volumes! We are highly dedicated to our clients, every step of the way, and we're delighted that it shows. Thank you for your continued support and we hope to hear from you again.

January 03, 2017

Pleasure Always a pleasure buying and/or receiving service at this dealership. We have purchased six new vehicles through the years and will continue to do bus More

by Wild Bill
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2017 -

Jim Coleman Honda responded

Thank you for this short but sweet review. We truly appreciate your continued patronage, and we certainly hope you'll think of us when you're deciding on a seventh vehicle! Thank you for reviewing Jim Coleman Honda, and have yourself a great day.

December 10, 2016

Friendly and helpful As always, good service, but labor costs are extremely high, and always have more work done than expected, for me it is hard to say no, because I feel More

by D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2016 -

Jim Coleman Honda responded

Thank you for sharing your thoughts, as they are important to us. We assure you that you always have a choice when you visit Jim Coleman Honda. Your safety is important to us and we only want to help you make good choices in regards to your maintenance decisions. If you ever have any questions, please don't hesitate to ask us!

November 11, 2016

Recall service I received a recall notice or front and passenger airbags for my 2007 Honda CR - V. The service staff was knowledgeable and informed of the time fra More

by jonesCRV07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2016 -

Jim Coleman Honda responded

We appreciate you taking the time to share this with us. Our Service Department always aims to exceed their own goals, especially when it comes to timeliness. The Jim Coleman Honda team will always be of utmost service to you, whenever you're here! Thanks and have a great day.

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