Jim Coleman Honda - Service Center

Excellent Service and Repair My exhaust system on my 2006 Honda Civic failed on the way to work. I called Honda Service and was almost immediately called back by Service Manager My exhaust system on my 2006 Honda Civic failed on the way to work. I called Honda Service and was almost immediately called back by Service Manager Tim Murray. Tim recommended bringing in the Honda for repair that evening (which I did). Upon arrival that evening, I spoke with Purvis Burke who created the Service Ticket. The following day, the Honda was repaired and ready to go even though due to its age, the Honda may have had to spend a couple of days in Service waiting parts. Kudos to Tim and Purvis for a friendly and quick turnaround on my Honda. More

The se My car was taken as soon as I arrived and the service was completed in a timely manner. All work performed was reviewed with me by Purvis Burke. My car was taken as soon as I arrived and the service was completed in a timely manner. All work performed was reviewed with me by Purvis Burke. More

Oil change Always neat and clean and polite and concerns. Advise you of your next upcoming service and what is needed to be done and able to take care of. Always neat and clean and polite and concerns. Advise you of your next upcoming service and what is needed to be done and able to take care of. More

Schedule They provided service in a timely manor. I needed the car by 2pm and they had it ready and waiting. I signed the paperwork and was out the door in l They provided service in a timely manor. I needed the car by 2pm and they had it ready and waiting. I signed the paperwork and was out the door in less than 5 min. More

Awesome service! Tim is great to work with. He is responsive to my service needs, professional, friendly, and knowledgeable service personnel work well as a team. Than Tim is great to work with. He is responsive to my service needs, professional, friendly, and knowledgeable service personnel work well as a team. Thanks More

Recall Cliff was exceptional from start to finish.My initial conversation was met with courtesy. After bringing car in, Cliff provided customer service beyon Cliff was exceptional from start to finish.My initial conversation was met with courtesy. After bringing car in, Cliff provided customer service beyond reproach . I appreciated his calmness and listening skills. Rare qualities in customer service these days More

Service Manager Goes the Extra Mile! I've known for years that Jim Coleman Honda treats its customers well, but this past Saturday that was brought home to me yet again by the tremendous I've known for years that Jim Coleman Honda treats its customers well, but this past Saturday that was brought home to me yet again by the tremendous service extended to me by one of your Customer Service Reps, Mr. Sam Wu. He not only took care of my service issue (an airbag inflator recall) expeditiously , but when he found out that I planned to wait for the vehicle, he went out of his way to offer me a free loaner vehicle. It was great! Everything worked out well and I was able to use my precious Saturday doing more productive things. I commend you for your training of your personnel and I commend Mr. Wu for treating me like a king! When I need another Honda, there's no other place I will look than Jim Coleman Honda. Sincerely, Steven Johnson More

Friendly service The service rep was friendly and professional. He kept me informed on the progress of my vehicle. I have not issues with his helpfulness. My only The service rep was friendly and professional. He kept me informed on the progress of my vehicle. I have not issues with his helpfulness. My only issue was the price. A $175 for a battery seemed high as did my total bill $435 for the battery and two filters. The oil change and tire rotation was free, included with President's Club membership More

Repair Review I had an issue with the electronics in my Civic. I thought it would be a simple fix, but it wasn't. Sam was very professional and explained things ve I had an issue with the electronics in my Civic. I thought it would be a simple fix, but it wasn't. Sam was very professional and explained things very well. When the repair could not be completed that day, I was given a ride home and picked up when the work was complete. I thought Sam was great - I would give him 5 stars. More