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Jim Coleman Honda - Service Center

Clarksville, MD

4.7
518 Reviews

518 Reviews of Jim Coleman Honda - Service Center

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July 25, 2017

Beware We have a 2005 Honda Civic Hybrid with only 75K miles on it. The car has never been serviced except at Honda dealerships. For 10 years all interac More

by Carl + Rosalind Figueroa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Cohan
Aug 14, 2017 -

Jim Coleman Honda responded

Thank you for the review. We appreciate you taking the time to share your feedback with us. We are very sorry to hear that you did not have a positive experience with us. We appreciate you bringing your concerns to our attention. We would like to talk about this matter with you further. If you could please contact Ray at rfenster@jimcolemanauto.com, so we can talk about this more, we would greatly appreciate it. We look forward to hearing from you. Thank you again and enjoy your week!

July 19, 2017

Great service Friendly staff. Quality work! I will continue to get service here. It's affordable and I enjoy the environment . Also bought the car here and had More

by Keli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Wu
Jul 26, 2017 -

Jim Coleman Honda responded

Keli thank you so much for the wonderful feedback. We are thrilled to hear how that you enjoy the environment here at Jim Coleman Honda. We're pleased that both your car buying experience and service experience here with us have been outstanding. We appreciate the continued business. We'll see you next time. Enjoy the rest of your week!

July 14, 2017

Great outreach and follow-up Sam, the service rep, did an outstanding job explaining and laying out the cost of a recent repair. Additionally he reminded us of the timing belt rep More

by Mike
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam, in services
Jul 26, 2017 -

Jim Coleman Honda responded

Mike, Thank you for the marvelous review. We are thrilled to hear that Sam provided you with outstanding service and was so helpful. We are love hearing that our team members not only took care of all of your needs but went above and beyond to ensure that you were fully taken care of. We appreciate your kind feedback. We look forward to your next visit. Thank you again and have a great rest of the week!

July 13, 2017

Fast service Came in for an oil change and tire rotation - all done in 45 min. Always amazed at how fast they get me back on the road. More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Tim Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2017 -

Jim Coleman Honda responded

Thank you! We are so pleased to hear that you had such a great experience here with us at Jim Coleman Honda. We are so happy to hear that our team members provided you with excellent service and were able to take care of you and get you back on the road quickly and safely. We appreciate the wonderful feedback. We can't wait until your next visit. Enjoy the rest of your week!

July 05, 2017

Thank god it was only my gas cap! Had my Engine Light come on. Thank god it was only my gas cap. Tim gave me the good news and ordered the part. Done the next day. Thanks! More

by 3coolbeanz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2017 -

Jim Coleman Honda responded

Thank you so much for the 5-star review!! We are thrilled to hear our service team was able to quickly assess the issue in a timely manner! Thank you for your feedback and we hope to see you again soon!

July 05, 2017

Good work on the service . Friendly and quick service while maintaining the quality. Keep up the good work! Quick appointment though booked on a weekend. More

by Karthik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Seely
Jul 10, 2017 -

Jim Coleman Honda responded

Thank you so much for the 5-star review and compliments to our service team! We're thrilled to hear that our team was friendly and quick in your services. We hope to see you again for any of your car buying or service needs!

July 04, 2017

Impressed with the service I appreciate the service Purvis provided. He went out of his way to answer a question and provided me with a referral. Thank you, Purvis! More

by Parabot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2017 -

Jim Coleman Honda responded

Thank you so much for the compliments and review! We're thrilled to hear Purvis provided exceptional service and we hope to see you again for any of your car buying or service needs. Have a great week!

July 03, 2017

Good Service Purvis is knowledgeable and personable. Service area is clean and inviting. The explanation service was thorough and lacked pressure to upgrade serv More

by tommy12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2017 -

Jim Coleman Honda responded

Thank you so much for the 5-star review and compliments to our staff!! We're thrilled to hear you had exceptional service and we hope you choose us in the future!

June 29, 2017

Amazing Service Extremely knowledgeable staff and amazing customer service. From the minute I arrived I felt welcomed and in good hands. I would definitely recommend More

by Nick H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Seely
Jul 10, 2017 -

Jim Coleman Honda responded

Thank you so much for the wonderful review!! We're thrilled to hear you that our team provided exceptional service and we cannot wait to see you again. Have a great week!

June 23, 2017

Good service experience. Skylar was extremely friendly and very competent. He explained in detail all of the things that they would look at and do for my car. More

by Tesser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar Worthington
Jun 29, 2017 -

Jim Coleman Honda responded

Thank you for the wonderful review and compliments to our team! We're so happy you chose Jim Coleman Honda and we cannot wait to have you back!

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