Jim Coleman Honda

When I first purchased my Honda I was pleased with the service but no longer so. Typically service isn't done in the time promised so the wait is longer. I typically end up calling (from the waiting area service but no longer so. Typically service isn't done in the time promised so the wait is longer. I typically end up calling (from the waiting area) to see if my car is finished--I don't get paged or have someone let me know it is done. And what's with calling everyone "Miss"--If I'm grown up enough to buy a car at least have the manners to call me Ms. I'm not a child nor an "old maid". Some of the employees are friendly and pleasant to interact with. My sense is that they get lost in the overall organizational management that is no longer as supportive of customer service and quality. That seems especially disappointing since I like the car and initially selected the dealership based on my perception of their service department. More

Went looking for a used Pilot. Test drove and then sat down to negotiate. The salesman, Francesco, was friendly and refreshingly laid-back. Then the sales manager (middle-aged African-American man, didn down to negotiate. The salesman, Francesco, was friendly and refreshingly laid-back. Then the sales manager (middle-aged African-American man, didn't catch his name) comes over and everything went downhill fast. In stark contrast to Francesco, he was pushy, condescending, and full of attitude. At one point, he orders my mother to look at him when he was speaking. What kind of customer service school teaches you to say that to your customer? I am trying to get things done fast to go somewhere else and he says that I should have scheduled some 2 hours after a sit-down to complete the transaction and snidely asks me if I ever bought a car before (doh). I am getting more irritated more he speaks and he quickly leaves saying he is done here. After he is gone, I voiced my displeasure to Francesco and I guess he overheard me and he walks slowly toward me (glaring at me the whole time) stopping within a couple of feet and stares down at me (he was taller than me). What the hell is this? I felt like I was in a Western shootout? He acted so much like a thug, I ask him if he is going to beat me up. He replied it isn't worthwhile. Speechless. So a sales manager at Jim Coleman has no trouble voicing doing violence to a customer. His boss comes over to mollify me and while he is doing his best, this sales manager finally has some sense to disappear from my sight. Needless to say, I left Jim Coleman Honda without buying anything. More

If only Saturn sold Hondas, I'd buy one in a second. I If only Saturn sold Hondas, I'd buy one in a second. I HATED the experience I had when visiting the dealership for an introductory look at the Odys If only Saturn sold Hondas, I'd buy one in a second. I HATED the experience I had when visiting the dealership for an introductory look at the Odyssey. The salesman (who proudly told me he'd previously done mortgages (sub-prime I'm sure), and prior to that sold used cars) was a sleazeball who pushed about 3 times harder than he should have, though I told him a) I was not interested in buying today, b) had 10 minutes and c) ONLY wanted to check out the inside of the vehicle. Seriously, if they'd had one on the showroom floor I would have preferred to walk in, look at it, and walk out all without talking to anyone, besides possibly getting a business card. Now I'm inclined to buy from a different dealership, just on principle. PS! The dealership actually has a "Market Value Adjustment" line item on their vehicle stickers. A clueless buyer would be roped into paying the dealer over $1000 for nothing more than a line of ink and unbelievable gall. More

I had purchased 2 other vehicles from this dealership and had been very happy with them. The service department is excellent. I went to purchase another vehicle from them in September and had the worst e had been very happy with them. The service department is excellent. I went to purchase another vehicle from them in September and had the worst experience I've ever had with a car dealership! I would never recommend Jim Coleman to anyone. The internet sales people didn't respond to e-mails (unbelievable for internet sales), then they ordered the WRONG vehicle and didn't even have the guts to call me and tell me this. They delayed my getting the new vehicle by 2 months. During this 2 month period, the person I originally dealt with (Jeff Graves) was either fired or quit. When I finally got the car, it had some scratches on it. They wouldn't respond again by e-mail (even when the e-mail was sent to the general sales manager). There is a very high staff turnover at this dealership. In spite of their so-called mission statement to treat everyone as a respected customer, this is not the treatment I received at all. More

I requested on online quote for a vehicle and received a prompt reply via email AND later by telephone to ask if I had any questions about the quote. I knew that the vehicle I wanted was hard to come by prompt reply via email AND later by telephone to ask if I had any questions about the quote. I knew that the vehicle I wanted was hard to come by so I asked the the salesman verify that the vehicle was in stock by physically going to look for it. It turns out that it was not in stock. I then asked for quotes on the other models that I was interested in and received both in a timely matter. So impressed was I with the service that I went the same day to purchase the vehicle. The quoted price I requested was the price I received. The salesman and finance manager were very nice guys. This was the best car buying experience I have had. Customer service marks are slightly higher because I spent too much time sitting around waiting for someone when the showroom just was NOT that busy. Other than that.. I love this place. More

I went to buy Honda CRV from them. Before going to Jim Coleman i looked around at some other dealerships and got some price quote from them. Jim Coleman beat the price from other dealership and finalized Coleman i looked around at some other dealerships and got some price quote from them. Jim Coleman beat the price from other dealership and finalized the deal with me on 05/15/07. They promised to get me the CRV in a day or two but till today (06/24/2007) I did not receive any CRV. I finally had to cancel the deal with them as i understood that they will never give me the CRV and will keep me hanging forever. Their customer service is also worst and they never return your call. PLEASE STAY AWAY FROM JIM COLEMAN HONDA!!!! THEY ARE THE WORST DEALERSHIP I HAD EVER SEEN!! More

I went in to see the progress that the dealer was making toward securing a car of an order that I had placed two days prior. I felt that I was being given "the runaround" by the sales manager who was cons toward securing a car of an order that I had placed two days prior. I felt that I was being given "the runaround" by the sales manager who was constantly blaming the down computer system for not being able to secure my car. I made it clear that I wanted to end the deal if I wasn't able to have the car today. The sales manager threw my deposit check at me and said "the deal is off". He told me to get the **** out of his showroom. When out the door, he continued with obcenities and even resorted to name calling! I think that this guy may have just have been having a bad day (it was a Monday) but there was no reason for such treatment. More

I highly recommend dealing with Annette Painter (Internet Sales Manager). She is friendly, low pressure, and made me feel at ease about doing business at Jim Coleman. Jason the sales guy is a hoot, very ni Sales Manager). She is friendly, low pressure, and made me feel at ease about doing business at Jim Coleman. Jason the sales guy is a hoot, very nice guy. I'm also very impressed with the finance director, James Santana. This is my 3rd car buying experience, and Mr. Santana is the first finance guy who's managed to make me laugh the whole time I'm filling out paperwork and handing over my $! Absolutely excellent experience at Jim Coleman, highly recommended! More