Jim Coleman Honda

Andy Herbert is the guy to see!! Andy provided, by far, the best car-buying experience I've ever had. Professional, knowledgeable, friendly, patient...everything you'd want in a car s Andy provided, by far, the best car-buying experience I've ever had. Professional, knowledgeable, friendly, patient...everything you'd want in a car salesman! We told him our needs and he provided only what we wanted without trying to up sell us on anything. If you want a pleasant, relaxed car-buying experience, Andy Herbert is your guy! More

Awesome experience from beginning to end my experience when I bought my Honda CRV, was seamless from start to finish. Richard Berger, one of the managers, began the process by answering many my experience when I bought my Honda CRV, was seamless from start to finish. Richard Berger, one of the managers, began the process by answering many questions over the phone and patiently waited for us to drive from Northern Virginia to look at all the models. Normally this experience is nerve-racking, however he made us feel welcome and as if we have known each other our entire lives!! He gave us several options and again patiently waited well past closing time until we came to a final decision! for anyone who is looking to buy a car from Jim Coleman dealership and I highly recommend you ask for Richard Berger to take care of all of your needs !!! Again, Richard is very patient and well-informed and makes you feel like you're number one with no pressure to buy ! More

Efficient I, personally, appreciate how efficient Richard was to work with. And he wasn't pushy about any of the add ons. He also was very willing to work with I, personally, appreciate how efficient Richard was to work with. And he wasn't pushy about any of the add ons. He also was very willing to work with me on price. Overall a fantastic experience. More

High Markup, High Pressure, & Worthless Best Price Guarante Summary: * after you agree to buy car, high pressure to purchase add ons that have been marked up * Dealer’s Best Price Guarantee is essentially mea Summary: * after you agree to buy car, high pressure to purchase add ons that have been marked up * Dealer’s Best Price Guarantee is essentially meaningless (extremely difficult to get them to honor) * Sales tactics are conducted in a borderline abusive manner * do not give them your contact info Dealership has a lot of windows and a large showroom space. First visit: salesman Sam Chads offered me a price on the minivan that seemed decent. I wasn’t ready to commit to a purchase at the time so I decided to leave. Before I left, the sales manager said hello. It’s clear that he has a story for everyone (if not 5 stories for everyone). He told me the dealership gives "everyone a good deal" and they really take care of their Costco member customers. After my initial visit, the dealership regularly sent me emails, “We want to make sure that all of our online customers are treated with courtesy and respect and that we provide the information and opportunity for you to have a hassle-free purchasing experience.” These emails seem very personable, but they are just spam. I went back a month later. My negative experience began after I agreed to buy the vehicle. This dealership hits you with sales persons wave after wave, each claiming they are just doing their job while you wait for the next person each customer must meet to be available. I was told that I would have to meet with the finance manager (Jeff Packer). I was also required to meet with a customer relations member (female). She was friendly and began to offer me many additional services. She is very convincing, mixing in personal stories of the value these products will bring. Clearly, each of the services she offered was extremely overpriced. One of the products is a PROPACK which includes rustproofing, undercoating, paint sealing, and interior protection. Don’t take my word for it being overpriced or unnecessary: Google/search: “new car protection dealer options” The finance manager tried to sell me the same products/services I had declined to the customer relations female and many more. He had a story for each of why they were important. His stories on why you need X,Y,&Z are very convincing. For instance, he offered me gap protection for a few hundred dollars. My car insurance (national carrier) offers the same protection for $36. He offered many of the services multiple times and would make comments like “I’m surprised you’re not getting this” or “I’m shocked you don’t see the value in this.” One of my favorite lines were “Actuaries run numbers/formulas to come up with these figures so the worst you would do is break even.” The stories are all exaggerated and prices are all inflated. The staff at this dealership hassles you and misrepresents facts while wearing a big smile. I’m turned off by the excessive manner Jim Coleman dealership staff uses these tactics, and the high price markup. I have very little trust or loyalty based on these actions. I wanted to give Jim Coleman the benefit of the doubt. I thought they may have sold me the car at such a big discount, they were looking to make up the costs with add-ons. I went to another dealership a few days after my purchase and spent an hour there getting the best deal I could to compare. This other Honda dealership located within a 30 minute drive from Jim Coleman quoted me a bottom line price $900 less. With this knowledge, I went back to Jim Coleman to speak with Sam. It took over an hour to have this conversation. Sam took out his calculator and ran some simple figures. He told me there was no way, especially not lower than $900; basically stated I was lying. Jim Coleman offers a Best Price Guarantee. But it turns out you have to get another dealership’s manager to sign a written quote. There seems to be an unwritten law against this among dealerships b/c other dealerships wouldn’t provide one. I wish I had saved myself time, hassle, and money and gone to another dealer. The purchase price I received was decent, but it was not “good” or “great” as the dealership wanted me to believer. I had a much better sales experience at 2 other Japanese automobile dealerships I purchased other vehicles from. I would not recommend this dealership nor would I go back. About me: I’m an Engineer who works for the Department of Defense. I have taken an advertisement course, and social justice means a lot to me (I have volunteered for several organizations that serve vulnerable populations). I have purchased 2 Japanese vehicles from separate dealerships in the Washington, DC area which I have been very satisfied with. More

Andy is the best! We recently bought our CRV from Andy Herbert and would highly recommend buying a car from him! We had been to 3 dealerships and he was definitely the We recently bought our CRV from Andy Herbert and would highly recommend buying a car from him! We had been to 3 dealerships and he was definitely the most knowledgeable. He answered all of our questions and more.....and was very friendly! If you need a car- ask for Andy! Seriously! :) More

Made my dream come true! From the moment I knew I was ready to buy, Jim Coleman made my car buying experience an effortless one. From relaxed test driving, prompt car searc From the moment I knew I was ready to buy, Jim Coleman made my car buying experience an effortless one. From relaxed test driving, prompt car search, incredible deal negotiations, not pushing a bunch of add-ons, easy financing, personalizing my car (radio stations, Bluetooth, etc), cleaning my baby up to my standards (ie. tiny smudges, etc). HIGHLY recommend any Honda buyer to check them out! More

Outstanding Sales and Committed to the Customer Stopped by the Jim Coleman Honda in Clarksville. This dealership was one of three that had the Honda Accord I wanted. The advertised price was okay. Stopped by the Jim Coleman Honda in Clarksville. This dealership was one of three that had the Honda Accord I wanted. The advertised price was okay. I wanted to see if they wanted my business. Richard was cordial and looking to ease all my concerns. After a test drive we went inside just to see what a tentative drive out the door price might be. Truecar.com told me the average price so I knew what to expect. Richard got out the pen and paper and started to calculate. I knew the price would be outside of my range. To my surprise his price was less than the Truecar price and the best I had seen. I had him put the whole quote on paper including tax title and licensing. Wow! No kidding! A great price and I took the offer. Richard is a top notch salesman and the dealership went out of their way to make me feel satisfied. More

Shami's service is excellent Thank you Shami for your great greeting and outstanding service! We were impressed with your professionalism and product knowledge. We will recommend Thank you Shami for your great greeting and outstanding service! We were impressed with your professionalism and product knowledge. We will recommend Jim Coleman to our friends. More

A nonpressured, friendly sales experience On Saturday, my husband and I came back to Jim Coleman to see Josephine Baker. Josephine has a very friendly and non pressured sales approach. She sol On Saturday, my husband and I came back to Jim Coleman to see Josephine Baker. Josephine has a very friendly and non pressured sales approach. She sold us our pilot touring elite. She took the time to answer all of our questions and even bought lunch for my family. She really is the consummate sales professional. More

Excellent Service from Mr.Shami Thank you Mr.Shami for your outstanding service. You are truly a five star salesman. Your knowledge about Honda vehicles was amazing and we learned a Thank you Mr.Shami for your outstanding service. You are truly a five star salesman. Your knowledge about Honda vehicles was amazing and we learned a lot from you. Thank you for making our visit to Jim Coleman pleasant and informative. We salute you! More