Jim Coleman Cadillac - Service Center

Took my 2020 CT6 4dr Sedan Cadillac to Jim Coleman to have the oil changes and Tires balanced and rotated as well as a recall for the parking engagement. I noticed Oil was on the garage floor where I pa have the oil changes and Tires balanced and rotated as well as a recall for the parking engagement. I noticed Oil was on the garage floor where I park. I should have taken the car back to Jim Coleman to see what the leak was from. (Guilty there!) The leak was never so bad that it caused me concern and the oil light never came on to advise of low oil pressure etc. The"Change oil light" came on and it was time for me to do another oil change. I went to another vendor to get the oil changed and asked the manager if he could look at the car to see were the oil was coming from. During the oil change the manager came to me and said that the filter was loose and the oil was leaking from that, but he said I had a bigger problem. The oil plug screw was over tightened and stripped from the last oil change. Luckily the manager had a oil plug that temporarily would fit, but I needed to get a new oil pan because of the stripped screw. I called Jim Coleman Cadillac to let them know what had been done to the oil pan and was put on hold. ZZZZZZZZZ Then I got an recorded voice message from a customer service rep. I explained to the recorder what had happened and that I just wanted to let them know. Never heard back from them. I've had issues with the service department before, i didn't expect a call back. I guess they just don't care, even though I wanted to alert them. After looking into how one can over tighten and strip the oil pan threads, is usually because the technician that changed the oil probably used a impact tool that had too much tork, which will make the oil screw spin and strp the threads on the pan. More

Technicians are experts with the code and know how to fix the problem. Thanks to all who took care of my car and me today.I am grateful! the problem. Thanks to all who took care of my car and me today.I am grateful! More

I recently had a very positive experience at Jim Coleman Cadillac that I'd like to share with everyone. I purchased my 2013 SRX from Coleman and I've had it serviced by them ever since. There have been no Cadillac that I'd like to share with everyone. I purchased my 2013 SRX from Coleman and I've had it serviced by them ever since. There have been no issues since the car was new. However, last week I noticed that my radiator fan would not turn off when the engine was off. I drove the car to their service department immediately. Even though service was closed for the day, I was able to get the problem resolved thanks to Max Zelenkov, the service manager, who was still in his office after hours. He looked at a number of possible causes and, within twenty minutes, he solved the problem! It was a bad relay switch in the area where fuses are stored. A replacement switch was found and I was on my way! Mr. Zelenkov would not accept my offer to pay. I could not be more grateful to Mr. Zelenkov and to Coleman Cadillac. (Bruce R., North Bethesda) More

warranty issues with wheels We had an incredibly nice experience at Coleman and wanted to share . Our2016 Escalade Certified Used had paint chips on the wheels ,. We met with We had an incredibly nice experience at Coleman and wanted to share . Our2016 Escalade Certified Used had paint chips on the wheels ,. We met with Kristen Ravarra ,a service writer . She listened to our issues with the wheels , the tires, an issue with the touch screen and she immediately checked on the warranty status regarding these issues. Kristen contacted Cadillac and YES , They would replace the wheels under warranty, NO Charge.!!!! She also had the mechanic look at the touchscreen and YES , Coleman Cadillac and Kristen replaced it, under warranty.. NO Charge!! We purchased new tires from Coleman for the new wheels and they look great. Our experience with Kristen was incredible and we want Coleman Cadillac to know she is a gem !!! Thanks Kristen and Coleman !!!! Gary and Liz Neubaum More

Dishonest Service Center I bought a low mileage BMW about a month ago. The sales experience was excellent, my Sales person Michael was very professional not pushy at all and I bought a low mileage BMW about a month ago. The sales experience was excellent, my Sales person Michael was very professional not pushy at all and worked hard to get my business. Full disclosure this was my 3rd car buying experience from this dealership. The reason I'm giving a 1 star is the service center. Three weeks into the car, the locks behaved very oddly, I know about BMWs and had a pretty good guess that it was a fuse although the fuse box is tucked in the glove box and with my vision and not having proper tools, I took it service center, I dealt with Diego, granted I did not have an appointment, he told me it will be couple of hours before they can take a look; fair enough, the waiting lounge is pretty comfortable and I had my laptop to do some work. Two plus hours, I asked Diego he said they were going to take a look soon, 3+ hour he returns and says the mechanic took a look and can't figure out. I asked did he checked the fuse and he said yes. After dealing with the Sales Manager regarding appointment with BMW dealer and which dealership, they sent me to Fairfax BMW. Fairfax BMW provided excellent service and diagnosed to be a fuse. A fuse was replaced and all was good again, the BMW charged me $200 for diagnosis fee. Next day I called the sales manager they didn't offer to refund or any service coupon for my escalade. My complaint isn't refund its the fact dishonesty, you keep me for 3+ hours don't event looks at the car (I never saw the car in the service bay) and lie to me that they couldn't fix it. It would have been fine to be honest and say we don't service German Cars and if if that's the case don't sell them either...Diego is a dishonest service person, Over the year I've bought 2 escalades from this dealership although after this experience will take my business elsewhere, I don't appreciate dishonesty and lied to... If Mr. Coleman or family reads these review they should be ashamed to have employees that don't value their customer's time. More

Alarm that would not stop going off. We had our 2016 Escalade in several times due to the alarm going off for what we thought was no reason. I know this was very puzzling to the mechanics We had our 2016 Escalade in several times due to the alarm going off for what we thought was no reason. I know this was very puzzling to the mechanics, but they finally figured out; it was a broken window sensor. They got the part in, fixed it under warranty and now all is good. During the times we had the SUV in for this issue, Jim Coleman's service department provided us with another brand new Cadillac for us to use and each time Jose, the service manager delivered it to us at our home. The whole service department went out of their way to fix an issue and cover it under warranty. I know most customers would get upset with getting a vehicle back and still have the issue, but the guys got it fixed. With that said, I highly recommend Jim Coleman Cadillac for both the sales and service of your Cadillac. More

Great customer service I purchased a loaner car and there were some very minor things that needed to be fixed on the car. Jose, the service manager, was very accomodating in I purchased a loaner car and there were some very minor things that needed to be fixed on the car. Jose, the service manager, was very accomodating in getting me a loaner car and taking care of all that needed to be fixed in a timely manner! More

Terrible Service. No Respect for Customers This is an awful dealership. First time I had my brand new Cadillac CT6 there for service, I had a very hard time getting a call back for a simple qu This is an awful dealership. First time I had my brand new Cadillac CT6 there for service, I had a very hard time getting a call back for a simple question and to setup service. They just don’t bother to return calls. Finally I left a message for the owner of the dealership, and then the Service Manager Jose managed to call me back. I brought it in and it needed a part (door hinge) ordered. I was told I would get a call once the piece was received. I never got a call back. After a couple of months I called them and found out no one had bothered to order the part in question. This second service opportunity was worse. I came home from a weeklong trip and discovered my CT6 had no power. Called for a jump from road side assistance, but that didn’t work. They installed a new battery and that didn’t work. So they towed it to Jim Coleman Cadillac, I was told someone would call first thing in the morning, but again - no call. I don’t know how many folks would be happy to spend 80k on a car and recieve this sort of sub-par customer service. My recommendation - steer clear of Jim Coleman Cadillac and Cadillac’s altogether. I’m going back to Mercedes. More

Service department was the best! A service code on my SRX suddenly popped up on the information panel while on travel from Virginia to New York. Lucky for me Jim Coleman Cadillac was A service code on my SRX suddenly popped up on the information panel while on travel from Virginia to New York. Lucky for me Jim Coleman Cadillac was convenient to get to. When I pulled into the service department, I was greeted right away and directed to a service advisor. Cesar Cuyun, one of the advisors couldn't have been more helpful. He was spot-on with taking care of the 4 wheel drive rear axle pump and got me back on the road as quick as anyone could have. Many thanks to Cesar and to Jim Coleman Cadillac. More