Jim Coleman Cadillac

I recently had a very positive experience at Jim Coleman Cadillac that I'd like to share with everyone. I purchased my 2013 SRX from Coleman and I've had it serviced by them ever since. There have been no Cadillac that I'd like to share with everyone. I purchased my 2013 SRX from Coleman and I've had it serviced by them ever since. There have been no issues since the car was new. However, last week I noticed that my radiator fan would not turn off when the engine was off. I drove the car to their service department immediately. Even though service was closed for the day, I was able to get the problem resolved thanks to Max Zelenkov, the service manager, who was still in his office after hours. He looked at a number of possible causes and, within twenty minutes, he solved the problem! It was a bad relay switch in the area where fuses are stored. A replacement switch was found and I was on my way! Mr. Zelenkov would not accept my offer to pay. I could not be more grateful to Mr. Zelenkov and to Coleman Cadillac. (Bruce R., North Bethesda) More

Purchased a vehicle as an out-of-state buyer and they made the process VERY smooth and efficient. I dealt with my salesperson Greg Bindah, the Internet Manager Godwin Kutu-Agbeko, and the Finance Manager made the process VERY smooth and efficient. I dealt with my salesperson Greg Bindah, the Internet Manager Godwin Kutu-Agbeko, and the Finance Manager Stew Mallon. They were all very helpful and honest in the negotiations and sales process. They take a very personal approach to their business and genuinely showed they cared. I would highly recommend this dealership. More

THEY COULD HAVE KILLED ME AND OTHER DRIVERSJim Coleman THEY COULD HAVE KILLED ME AND OTHER DRIVERS Jim Coleman Cadillac is a negligent and dishonest business UPDATE 12/22/20 - When I returned my vehi THEY COULD HAVE KILLED ME AND OTHER DRIVERS Jim Coleman Cadillac is a negligent and dishonest business UPDATE 12/22/20 - When I returned my vehicle on 12/18/20, Mr. Morrisey said that the dealership would reimburse me for the $400 I spent to tint the Lemon that Jim Coleman sold to me. After posting this review, Patrick Coleman emailed me saying, "Mr Arya, Given that you have now taken time to make publicly damaging comments about our company online, this is not an accommodation we are willing to make." On the afternoon of 12/18/20, took my Escalade to have the wheels re-balanced (2nd time in 19 days). While driving home on 270, the rear of the car began to shake violently. I discovered that 3 of the 6 lug nuts were missing from the wheel. The remaining 3 were nearly off as well (as you can see in the picture. Their negligence could have caused serious harm, injury or worse to myself and other drivers. Jim Coleman’s website promotes their “KNOWLEDGEABLE & EXPERIENCED SPECIALISTS.” These are the same “KNOWLEDGEABLE & EXPERIENCED SPECIALISTS” who do not know how to properly mount a wheel. When I told General Sales Manager Roy Morrisey that their negligence could have killed me, he said, ‘the wheel did not fall off and you did not die, so you are talking about hypotheticals.” Jim Coleman’s website promotes their “AWARD-WINNING CUSTOMER SERVICE and says that “CUSTOMER SATISFACTION IS OUR #1 GOAL.” Perhaps Mr. Morrisey hasn’t visited the dealership’s website recently. I purchased a 2017 CPO Platinum Escalade (VIN 1GYS4DKJXHR129617) on 11/28/20 and returned the vehicle on 12/18/20. During the 19 days that I owned this vehicle, it was in the service shop 4 times for a total of 11 days for the following issues. Jim Coleman’s website says that CPO cars undergo a 172-point inspection. Jim Coleman Cadillac sold to me a Lemon under the guise of Certified Pre-Owned 1. Replace failed running boards (driver and passenger) 2. Replace failed backup camera 3. Replace automatic trunk door close mechanism 4. Transmission flush 5. Faulty wireless charging dock 6. 3 Bluetooth headphones missing even after I asked 3 times for them Jim Coleman’s website says that they engage in “HONEST, STRAIGHTFORWARD BUSINESS.” There is nothing honest or straightforward about this dealership. More

Professional and friends service gave us an informed and enjoyable customer experience. My wife and I had a leisurely test drive to get to know the vehicle. enjoyable customer experience. My wife and I had a leisurely test drive to get to know the vehicle. More

warranty issues with wheels We had an incredibly nice experience at Coleman and wanted to share . Our2016 Escalade Certified Used had paint chips on the wheels ,. We met with We had an incredibly nice experience at Coleman and wanted to share . Our2016 Escalade Certified Used had paint chips on the wheels ,. We met with Kristen Ravarra ,a service writer . She listened to our issues with the wheels , the tires, an issue with the touch screen and she immediately checked on the warranty status regarding these issues. Kristen contacted Cadillac and YES , They would replace the wheels under warranty, NO Charge.!!!! She also had the mechanic look at the touchscreen and YES , Coleman Cadillac and Kristen replaced it, under warranty.. NO Charge!! We purchased new tires from Coleman for the new wheels and they look great. Our experience with Kristen was incredible and we want Coleman Cadillac to know she is a gem !!! Thanks Kristen and Coleman !!!! Gary and Liz Neubaum More

Worst service department ever; dishonest; a total nightmare Took my car there for a simple oil change; of course they always try to sell you extra services that are not needed; I unfortunately purchased the ser Took my car there for a simple oil change; of course they always try to sell you extra services that are not needed; I unfortunately purchased the service I really did not need. Less than 10 minutes after my car was serviced, my 4 year old Cadillac that was driving perfectly stated giving me some problems; I took the car back, all I hear is "it is coming your tires, you need to change them; your tires were also rotated during your service here and we can de-rotate for you and that is two services for the price of one..." Are you serious! You caused the problem my car is having at this time and you do not even have the decency to fix what you caused??? More

New Car Buy Experience I purchased a brand new Cadillac on May 16, 2020 and my entire experience was great! I originally scheduled an appointment to test drive a different I purchased a brand new Cadillac on May 16, 2020 and my entire experience was great! I originally scheduled an appointment to test drive a different Cadillac than the one I purchased but upon arriving there, my sales rep, Quinn, was extremely helpful in showing me a variety of Cadillac’s and making sense of the new line up. I found him to be super knowledgeable, especially for someone who hasn’t been there that long. He not once made me feel that he didn’t know what he was talking about. He was great. I also want to give a shout out to the general manager there, Roy, who was also extremely knowledgeable and devoted to making sure we were treated right. They also valued me as an US Army active duty soldier from the second I walked in and I highly recommend any other military member and their families to consider this dealership for their future car purchases. More

Dishonest Service Center I bought a low mileage BMW about a month ago. The sales experience was excellent, my Sales person Michael was very professional not pushy at all and I bought a low mileage BMW about a month ago. The sales experience was excellent, my Sales person Michael was very professional not pushy at all and worked hard to get my business. Full disclosure this was my 3rd car buying experience from this dealership. The reason I'm giving a 1 star is the service center. Three weeks into the car, the locks behaved very oddly, I know about BMWs and had a pretty good guess that it was a fuse although the fuse box is tucked in the glove box and with my vision and not having proper tools, I took it service center, I dealt with Diego, granted I did not have an appointment, he told me it will be couple of hours before they can take a look; fair enough, the waiting lounge is pretty comfortable and I had my laptop to do some work. Two plus hours, I asked Diego he said they were going to take a look soon, 3+ hour he returns and says the mechanic took a look and can't figure out. I asked did he checked the fuse and he said yes. After dealing with the Sales Manager regarding appointment with BMW dealer and which dealership, they sent me to Fairfax BMW. Fairfax BMW provided excellent service and diagnosed to be a fuse. A fuse was replaced and all was good again, the BMW charged me $200 for diagnosis fee. Next day I called the sales manager they didn't offer to refund or any service coupon for my escalade. My complaint isn't refund its the fact dishonesty, you keep me for 3+ hours don't event looks at the car (I never saw the car in the service bay) and lie to me that they couldn't fix it. It would have been fine to be honest and say we don't service German Cars and if if that's the case don't sell them either...Diego is a dishonest service person, Over the year I've bought 2 escalades from this dealership although after this experience will take my business elsewhere, I don't appreciate dishonesty and lied to... If Mr. Coleman or family reads these review they should be ashamed to have employees that don't value their customer's time. More

Alarm that would not stop going off. We had our 2016 Escalade in several times due to the alarm going off for what we thought was no reason. I know this was very puzzling to the mechanics We had our 2016 Escalade in several times due to the alarm going off for what we thought was no reason. I know this was very puzzling to the mechanics, but they finally figured out; it was a broken window sensor. They got the part in, fixed it under warranty and now all is good. During the times we had the SUV in for this issue, Jim Coleman's service department provided us with another brand new Cadillac for us to use and each time Jose, the service manager delivered it to us at our home. The whole service department went out of their way to fix an issue and cover it under warranty. I know most customers would get upset with getting a vehicle back and still have the issue, but the guys got it fixed. With that said, I highly recommend Jim Coleman Cadillac for both the sales and service of your Cadillac. More

Great customer service I purchased a loaner car and there were some very minor things that needed to be fixed on the car. Jose, the service manager, was very accomodating in I purchased a loaner car and there were some very minor things that needed to be fixed on the car. Jose, the service manager, was very accomodating in getting me a loaner car and taking care of all that needed to be fixed in a timely manner! More