Jim Click Nissan - Service Center

Service Price Gouging Had a Check Engine Light on my Nissan Sentra. Service department called with a $2K estimate to replace Cat ($1700) and Air Intake Hose ($300). About h Had a Check Engine Light on my Nissan Sentra. Service department called with a $2K estimate to replace Cat ($1700) and Air Intake Hose ($300). About had a stroke! Called another shop and was quoted $420. Took it to them. They called me 3-hours later, "It's ready to be picked up." The bill was $415, including tax. What makes the dealer think their work is worth and extra $1600? This was my first experience with Jim Click Nissan since I've only been in town a year. It will be my last. More

THIS PLACE IS A JOKE- FROM SALES TO SERVICE!! I knew buying here was a bad idea and I gave them a chance anyway! Shady practice in sales I kicked myself the second I finished up with my transactio I knew buying here was a bad idea and I gave them a chance anyway! Shady practice in sales I kicked myself the second I finished up with my transaction and service is a JOKE! Luis in service specifically. Took my car in for it's first oil change and to check on a vibration noise, this was on a Saturday. I was told it would be about 5pm before I got my car back. It's now Monday and I had to LYFT to work and I still haven't heard anything. I just left Luis a message letting him know when I was picking up my car today and magically I got a text saying he called me and text me at 12 Saturday and left a message. Those were both not true!! I will pay for my oil changes rather than go through the service department at Jim Click, FREE is not worth it!!! I don't appreciate anything about this place and I will warn everyone I meet! More

had decent experiences....until now Needed one thing- a hood latch cable replaced. Called to make an appointment and they insisted that I needed a $140 "diagnostic". I"m not mechanically Needed one thing- a hood latch cable replaced. Called to make an appointment and they insisted that I needed a $140 "diagnostic". I"m not mechanically inclined, but I told them I was able to diagnose the problem, b/c the thing snapped when I went to release the hood latch recently..seems pretty simple. They wouldn't make the appointment without stipulating the diagnostic had to be done. So now I'm done. Will not be returning. Could have been an easy customer service fix, but they were more worried about collecting their $140 B.S. fee. More

Don't buy a used car here! Jim Click sold me a used vehicle knowing it had a bad transmission. When I emailed Jim Click personally and informed him that there would be conseque Jim Click sold me a used vehicle knowing it had a bad transmission. When I emailed Jim Click personally and informed him that there would be consequences if he didn't make it right, his GM called and told me to bring the vehicle in - that is if it could make it to Arizona from my home in Nevada! After sputtering hundreds of miles with a broken transmission, we finally made it to the dealership where we were offered to trade it for another vehicle - that is if we paid hundreds of dollars more. With our backs against the wall - and no transportation to get back to Nevada, we were blackmailed into accepting their offer. Now, were stuck with a vehicle that - according to Carfax - had been in an accident which resulted in a bent frame which is why the wheels won't stay in alignment. That's not all! Before we could leave the dealership with this horrendous trade, we were forced to sign a letter stating that there was NOTHING wrong with our original vehicle - even though they had to tow it to a junk yard! More

Alarm issues on a 2013 Sentra Poor customer service on the part of Luis in the service department at Jim Click Nissan at the Tucson Auto Mall; I would never recommend ever taking y Poor customer service on the part of Luis in the service department at Jim Click Nissan at the Tucson Auto Mall; I would never recommend ever taking your vehicle in for repairs. Has no experience dealing with Alarmed installed by dealerships. Said that this alarm is not one we install at Jim Click. I would not know what Nissan dealers install. I purchased my vehicle from Earnhardt Nissan in Mesa Arizona. Since it is a Nissan Sentra I would have expected Luis to say we can try and bring the vehicle into their service department instead I got the brush off. This has been my experience from 3 different Nissan Dealers. Talk about a great opportunity to change my opinion of Nissan. Thank you for succeeding at failing to help Nissan Owners. Unfortunately there is no negative stars or no start selection. More

Lifetime Oil Change BS Received a “lifetime oil change” with my used car purchase. When I called to use it, was told the soonest I could schedule an oil change was 2 weeks l Received a “lifetime oil change” with my used car purchase. When I called to use it, was told the soonest I could schedule an oil change was 2 weeks later. Or you could come in between 7-9 AM on a first come first service basis. I chose the latter, but even though 4th in line at 7 AM, was told my oil.change would take at least 3-4 hours. I chose to take my vehicle elsewhere and pay for an oil change rather than sacrifice 4 hours of my life. WORTHLESS! More

Horrible experience before the Monsoon This review is specifically being left for the manager Mike Duran. We had over $2,000 in work done on our Nissan in California to have it ready to be This review is specifically being left for the manager Mike Duran. We had over $2,000 in work done on our Nissan in California to have it ready to be driven to Texas - one thing they did was put on new windshield wipers. When we hit Tuscon, it started raining, and when we turned on the windshield wipers one shot off onto the freeway. We looked for the nearest Nissan dealership which was only 4.4 miles from us: Jim Click Nissan. I had all of the repair paperwork with me and wanted them to replace the wiper that had shot off. A salesman, Ralph Gallegos, told us we needed to speak with the manager Mike Duran. Mike was sitting with two other employees, feet up, shooting the breeze like they were in some mens' den. We explained our situation and asked if he could replace the blade. He said No, our service dept is closed. No 'Im sorry' - he was even smiling and it was very obvious he could care less about our situation. My husband, 82, asked if he could pull one off another vehicle - Mike apparently thought that was funny, once again smiling, "oh no, we can't do that!" My husband pleaded with this manager, "Well, can you at least help us by putting the passenger blade on the driver's side." Once again, Mike replied, "No." We passed Ralph on the way out and told him Mike wouldn't help us in any way - Ralph said well let me see how I can help. He came out and told us not to run the wipers without a blade as it could scratch the glass. He went inside and got a towel and the wrapper the arm with the towel and tied it on. He brought us water. He told us to drive over to Pep Boys and gave us the address and directions. So, 5 stars for Ralph, who SHOULD be Manager. It turned out the rain turned into a Monsoon and we got stuck in it for a good 45 minutes, thankfully after we got new blades put on at Pep Boys. I promised Mike Duran I was going to leave him very bad reviews, whoever made this man manager has to be completely nuts - the man is about as helpful and empathic as a rock. He's is a liability. He couldn't even get his legs down off the counter and mosey out to our car, get us water, direct us to Pep Boys or even act like he cared about us. He just sent an 82 year old man and his wife out to drive through a monsoon without a driver's side windshield wiper, without a care in the world. More

Worst service ever I had a 10am appt for a 20,000 mi service for my Nissan X-Terra. Checked in at 9:30am. Reviewed service required with service writer, Jeff Hovelson, I had a 10am appt for a 20,000 mi service for my Nissan X-Terra. Checked in at 9:30am. Reviewed service required with service writer, Jeff Hovelson, was told that time required to complete necessary work was approximately 2 1/2 to 3 hours with an estimated cost of $300. I checked progress at 11am and discovered that work had not even begun. This was completely unacceptable. WHAT A WAY TO TREAT VALUED CUSTOMERS! William Godbe 2014 Nissan X-Terra Owner More