Jim Click Nissan - Service Center

I had an appointment to bring in my car for repair last week on Thursday at 10:30 am Jim Click Nissan at Auto Mall, Tucson. My service guy, who I had appointment with was nowhere to find. They checked in week on Thursday at 10:30 am Jim Click Nissan at Auto Mall, Tucson. My service guy, who I had appointment with was nowhere to find. They checked in my car still under manufacturer's warranty, makes cracking noises under the hood. Today is Monday, we have never heard from them, we left a few messages already and nobody calls back with the status of my ROGUE 2024 with 30,000 miles on it and already needs repair with noise around the motor and more. Customer service at this dealer should have a zero rating, in my opinion. Today, I finally called a service manager,he did not find any info in the system about my car. Ofcourse he took "MY BEST NUMBER TO CALL ME BACK" but I am still waiting. I am looking at these reviews, almost all of them are 1-2 stars. How do they get an average of their ratings four and a half stars? Horrible customer service. Will never bring my car for service and repairs to Jim Click. How can he tolerate these many complains? More

I wanted to take a moment to express my heartfelt thanks for the the service i received from the Jim Click Nissan! Service Department: in Particular (KEVIN CAREY AND JOHN BROWN) . Together their wealth of for the the service i received from the Jim Click Nissan! Service Department: in Particular (KEVIN CAREY AND JOHN BROWN) . Together their wealth of knowledge and ability to CARE about me as a customer was truly invaluable. They ensured that the service i received on my 2015 Jeep Grand Cherokee was their top priority and ensured the work was done to meet exact specifications. I will tell anyone that i TRUST them in their decisions which now a days you do not hear to often. Even after my truck was fixed Kevin called me to see how my truck was running. All i can say is what a great service! Finally, I would like to tell Jim, to give both these guys a promotion or a raise because at the end of the day a hug or a pat on the back is not enough! More

Follow up to last review about service. Fixed problem with shifter . Refunded difference in parts and labor. Should have listened to me in the beginning Fixed problem with shifter . Refunded difference in parts and labor. Should have listened to me in the beginning More

My dealer’s service department (Donte) refused to assist me in the issue I was having with the electronics on my 2023 Altima. I had no radio, guidance system and Bluetooth. Instead I was given a phone numbe me in the issue I was having with the electronics on my 2023 Altima. I had no radio, guidance system and Bluetooth. Instead I was given a phone number to call. When calling reception was poor and their English was really bad. Finally after shutting the car off three times problem went away. Thanks for the help Jim Click Service department!! Last time I purchase anything from Jim Click. More

While traveling the Great SW our Titan XD Cummins decided to throw the Turbo Actuator to the bad Gods... Called.. They had the part.. Said to get here...Quick fix and back on the road....TYVM... to throw the Turbo Actuator to the bad Gods... Called.. They had the part.. Said to get here...Quick fix and back on the road....TYVM... More

Service Experience - I had my Titan repaired twice at the dealership body shop, same place as the service. On both occasions they failed to complete the actual repairs. They didn't reattach the skid plate, t dealership body shop, same place as the service. On both occasions they failed to complete the actual repairs. They didn't reattach the skid plate, they left tools and hardware in the back seat, they did not attach the passenger seat belt correctly, and were unable or did not correctly fix the frame damage. When I expressed concerns to the manager they scoffed and said it wasn't a big deal. They really made it seem like I was just inconveniencing them. Sales Experience - I bought my Titan from the same dealership as above. I walked in and was greeted by Rosa. I told her I wanted to buy a Titan. She walked me around the building in circles for about 10 minutes trying to find someone to "help" me. However, once she found out that I had secured my own financing she quickly told me she would take care of me. Why the xxxx would you walk me around in circles trying to pawn me off on someone if you can do the work yourself. More

I recently went to Jim Click Nissan to get my car serviced. I was greeted my Miguel and asked me what needed to be done.. I told him I needed to get a oil change and filter change..He took care of me serviced. I was greeted my Miguel and asked me what needed to be done.. I told him I needed to get a oil change and filter change..He took care of me right away. He was professional and seem to have smile on his face all the time. He went above and beyond to make sure everything was done as I requested. He is truly as asset to your company and need more kind people such as him. I went home a happy customer and looking forward to visit the location for my future needs . Thank you Miguel for the outstanding service. More

Dropped my car off yesterday to get repaired. I was texted a number so I can stay in contact. I texted this morning - no answer all day. I tried to call that number- not a good number. I tried to I was texted a number so I can stay in contact. I texted this morning - no answer all day. I tried to call that number- not a good number. I tried to call many times to the dealership. I cannot get any one to pick up the phone. Does anyone work there and does anyone care about their customers. I am pretty pissed off with no communication, now Friday is almost over, and I will be without my car, hopefully Monday I might get an answer. This is ridiculous. I can go on about my anger towards this dealership but maybe they need to work on customer service and answer a phone, I am sure they have them in many locations in the business. Maybe they don't know how to say hi how can I help you. More