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Jim Click Mazda East Tucson - Service Center
Tucson, AZ
4 Reviews
4 Reviews of Jim Click Mazda East Tucson - Service Center
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August 24, 2024
I bought a new car from Jim Click which includes oil changes for life. I am able to take my car to any of their dealership for the oil change, sounds great. Here's my story, I have my driver settings changes for life. I am able to take my car to any of their dealership for the oil change, sounds great. Here's my story, I have my driver settings set a way that I can control the car without fighting the car (steering itself to stay in lanes). Everytime Jim Click changes oil they disconnect battery which resets all car settings, twice this situation almost caused an accident leaving dealership, and my request not to disconnect battery falls on deaf ears. A manager told me about the procedure to disconnect battery and they WILL NOT change procedure even when requested, and when I tell them that I don't feel safe about how they change oil. I am told maybe I should go elsewhere for my oil change, maybe it will take some getting hurt or someone taking legal action. That's my story, judge for yourself. More
by fuddman_57
Employees Worked With
Service Manage Mr Prince
July 16, 2024
Excellent service, very attentive, I can’t say enough on how I was treated and the excellent service we received, thank you Mr.Bradley how I was treated and the excellent service we received, thank you Mr.Bradley More
by billyz6565
Employees Worked With
Mr prince Bradley, Alex Pflug
March 23, 2024
Took car in for a flat repair. Was told that a new tire was needed. Paid for tire and charged more than quoted. Next day tire flat again! When taken some place else, a leaky valve Was told that a new tire was needed. Paid for tire and charged more than quoted. Next day tire flat again! When taken some place else, a leaky valve was found. New tire was not needed. Isn't that just SWELL? ZOOM ZOOM is DOOM DOOM! More
by nicenwise1
Employees Worked With
Prince, xxxxxxx
January 05, 2024
Sales experience was good, even though I didn't end up buying from them. Special shout out to Franklin Stocker who was the best sales experience I have had shopping for any car. Overall good experience in buying from them. Special shout out to Franklin Stocker who was the best sales experience I have had shopping for any car. Overall good experience in sales. Service wise, it's been a nightmare trying to get anyone to respond to texts or messages trying to get a service. The only way I have gotten a response is if I call the "maintenance for life" phone and then try and get them to transfer me to the correct person. Even when I do this, nobody follows up when parts are in for warranty work. While you are at the dealership, most of the service advisor staff are dismissive and rude. There are a few who are not but most of them treat any question as if it's personally offensive to them or as if I am taking up an unreasonable amount of time (it was a simple question, I was not). If they are overwhelmed because they are understaffed, then Jim Click needs to hire more service advisors. We now drive hours out of Tucson to get a Mazda service appointment for our warranty work. As of right now I am still waiting on a call back after 5 business days, meanwhile a competitor dealership with higher service traffic responded in 1 business day. Mechanics are the best part of this service department. Sent videos of the repair and were friendly. Service advisors and management is what makes it bad. More
by dstarkwa
Employees Worked With
Franklin Stocker, CARLOS VILLASENOR, RILEY MCGEE, BARRY SCHACHTER
