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17 Reviews of Jim Click Kia - Service Center
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August 17, 2021
Had appt at 9:30 and was told about one and a half hour wait. After one hour and 45 min, asked how soon? Was told our car was not even started yet! I came from way East side of town, and had another appt a wait. After one hour and 45 min, asked how soon? Was told our car was not even started yet! I came from way East side of town, and had another appt at noon. Had to leave without my car even looked at. It's the worst! The people there don't even care! I asked why did I even need an appt time? Taking my car someplace else! More
by Azhusker1961
Employees Worked With
Goofball in service dept
July 13, 2021
If you like getting your car serviced at the dealership where you bought it,, then don't buy from Jim Click. Worst service department experience ever. We made an appointment for 9:30 am 3 weeks in advanc where you bought it,, then don't buy from Jim Click. Worst service department experience ever. We made an appointment for 9:30 am 3 weeks in advance, drove an hour to get there and arrived on time. After checking in we were told it would take about 1.5 hours and be done around 11:00 am. After sitting in the waiting room for 2.5 hours and no communication with us, we asked where our car was. We were told they hadn't even started on it yet and it wouldn't be done until 3:00 pm. We didn't have all day to sit there. They knew when we checked in that it would be delayed and could have rescheduled our appointment, but they let us sit there, wasting our time without a word to us. What's the point of having an appointment? More
by scott perkins
Employees Worked With
John Beeman
June 26, 2021
Service department has the WORST customer service I've ever had! They won't call you and let you know whats wrong with your car or when it will be finished. Totally Unacceptable! Never again will I buy fr ever had! They won't call you and let you know whats wrong with your car or when it will be finished. Totally Unacceptable! Never again will I buy from Jim Click Kia... or any of Click's dealerships! More
by sladej199
Employees Worked With
Cody
March 20, 2021
Spoke with Val over the phone to see about an oil change. She said only by appointment. I agreed and then she said there are no openings til mid April. Are you effin kiddin me?! Service must be that HORRIBLE She said only by appointment. I agreed and then she said there are no openings til mid April. Are you effin kiddin me?! Service must be that HORRIBLE if u can't do a simple $45 oil change until mid April. No wonder your ratings are low. 👎👎 More
by nicensweet
Employees Worked With
Val
January 14, 2019
KIA Soul Owner Service Experience I have been having my regular check ups and oil changes done about every 5,000 miles since 2011. The first year or so the customer service was upbeat I have been having my regular check ups and oil changes done about every 5,000 miles since 2011. The first year or so the customer service was upbeat and accommodating, then it kept getting worse-----indifferent and it felt like they were put out to have to do this service for life thing. Then, last time I took my KIA in my experience was COMPLETELY different! It is very rare I get around to doing a review, but I was so impressed with the new Service Coordinator, Scott Maher, I felt compelled. He was positive,, polite and eager to ensure my visit was excellent in every way. The service man even vacuumed the interior of my car! Can one man make a HUGE difference in the way the customers view a company? Absolutely! Looking forward to my next visit and hoping Scott's stellar customer service is contagious for the other service men. More
by Patrice Unruh
Employees Worked With
Scott Maher, Service Coordinator
June 13, 2018
Disappointment in overall service No checkpoint list provided. Mechanic recommended filter change. Not done because service was too busy. Took 1.5 hours to change oil. Employees li No checkpoint list provided. Mechanic recommended filter change. Not done because service was too busy. Took 1.5 hours to change oil. Employees limited knowledge. More
by Bought 3 cars here
Employees Worked With
Carlos Minjarez
August 08, 2016
Service department be careful When in for service they broke my seat adjuster didn't say a word and when I talk to the supervisor he stated I wasn't in your car so be careful becau When in for service they broke my seat adjuster didn't say a word and when I talk to the supervisor he stated I wasn't in your car so be careful because they'll break something and not say anything about it More
by Robert Taylor
Employees Worked With
Idlk
