Jim Click Kia - Service Center

Last December, I bought a new 2023 KIA Sorento. Within less than five months the front brake disks warped. Because of the service department being backed up on appointments, I had to drive with war Within less than five months the front brake disks warped. Because of the service department being backed up on appointments, I had to drive with warped breaks for about two months. My front two tires wore down unevenly. They fixed my brakes but they refused to replace the front two tires. I was told, the tires wear was due to my driving. I just spent $550 (at Discount Tire) for a new vehicle that I have owned less than nine months. This was a horrible experience for someone that has purchased my last five vehicles from Jim Click dealerships. More

If you’re young and don’t know much about cars you will be taken advantage here. I’ve had my car since Nov 2020 and have taken my car for the maintenance for life since then but after yesterday it will be be taken advantage here. I’ve had my car since Nov 2020 and have taken my car for the maintenance for life since then but after yesterday it will be last time. I went in for oil change appointment the guy said ok were doing oil change and the suggested 45k mileage work needed I said ok because I thought it was included he never explained prices or anything, he did write it down on paper but I signed without understanding which is my fault lesson learned to ask questions and not just sign but I didn’t say anything because I had never paid before I didn’t question it. I just think the customer service was not great at all other times they give me a price breakdown before I agree to anything which I never have before the guy even told me he went through my history(he must have seen I’ve never paid before) I feel he should have told me hey we are charging $450 plus tax ok not just write it on paper to sign with sloppy hand writing. He should verbally mentioned it clearly. I guess that’s why they wait to charge you till after work is done so you can’t change your mind. I’m so disappointed I never want to go back I’m a single young mom who works hard to make my money and that was money I was saving for back to school shopping. Do better if you work in customer service you should provide a quality service. More

Trying to get ahold of the service department is an absolute joke. Took 2 calls and voicemails before I could get a return call just to schedule an appointment. The soonest appointment was over 3 we absolute joke. Took 2 calls and voicemails before I could get a return call just to schedule an appointment. The soonest appointment was over 3 weeks away. Day of appointment when I arrived, I was told they couldn't look at it that day because they didn't have the time. (is that not why I scheduled the appointment?) I knew I would probably be given a rental since they would have to order parts for some of the repairs. But I told them all the issues the day I scheduled the appointment, is the point of an appointment no to make sure they have the staffing to complete the jobs? The confirmation email even states all the issues including the codes for the recalls needed. So why did parts for the recall repairs have to be ordered? I understand the other issues had to be fully diagnosed first. But when it comes to recalls they knew my exact vehicle, what it needed, and when it would be there. Common sense should of meant they were there and waiting. Especially since my appointment was 3 weeks from when I scheduled, fyi that was the first available. Day after I drop it off I have a voicemail that says my car is ready but there are parts ordered. Okay...is it ready or does it need parts? I called literally 10 times, 8 there was no answer, one transferred me to a voicemail, and the final was to the parts counter which was how I discovered the parts for the recall were on order. Those 10 calls were on a Friday, I also left 2 voicemails, which it was clear I was not happy. No one returned my call. Saturday, no calls. Sunday, they were closed. By Monday afternoon, still no return call. I had to call again to get an update. Monday is now over and there still hasn't been a call from my service advisor or anyone else. The service department is an absolute joke. They are so terrible I am selling my brand new vehicle just so I never have to step foot into a Jim Click or Kia dealership ever again. I had multiple issues with a brand new vehicle that currently has less than 7000 miles. But the service department really put the nail in the coffin. I should of known the service department was atrocious when I pulled up for my appointment and there seems to be more vehicles in the lot with service tags than vehicles with sale tags on them. When I pick up my vehicle up I will be cancelling the extended warranty I purchased. Then I will sell it to Carvana and never purchase another Kia or visit any Jim Click dealership again. More

The service department is very poor, as other people have already mentioned in other reviews. Good luck speaking to anyone on the phone about a service-related issue! They don't answer their phone, and they already mentioned in other reviews. Good luck speaking to anyone on the phone about a service-related issue! They don't answer their phone, and they don't bother to call you back. After several efforts to speak to someone there about a simple question I had and not receiving any replies, I am done with Jim Click Kia. Extremely frustrating after buying a new car from them in February of 2023. More

Dear Kia, your service department needs improving. It takes months in advance to schedule an appointment and guess what your mileage will be. You are all way too stressed out and rude. An oil change s It takes months in advance to schedule an appointment and guess what your mileage will be. You are all way too stressed out and rude. An oil change should not take more than 1 hour! This is terrible customer service. More

Getting service done here is a very frustrating process with no communication. I really wish the Kia dealership had a better process in place for making appointments and getting updates. I was given a phon with no communication. I really wish the Kia dealership had a better process in place for making appointments and getting updates. I was given a phone number to text/call but have not received ANY response. I tried calling and texting the direct line given to me with absolutely no response and tried calling the main line with the same experience. If it weren't for the recalls we need fixed I would go anywhere else. I'm incredibly disappointed in my experience so far and I don't know when I will ever see my vehicle again. More

Trying to get an appointment is difficult and no one answers your call and no one responds to voicemail. answers your call and no one responds to voicemail. More

I originally gave a poor review regarding the communication with the service department. The manager dealt with my concerns quickly. I had my Kia towed in on Saturday because it was over heating. communication with the service department. The manager dealt with my concerns quickly. I had my Kia towed in on Saturday because it was over heating. My car was fixed by Monday afternoon! The service reps provided great communication and explained the situation clearly. I'm very pleased with the service! The service manager reached out to me regarding my previous concerns. I really appreciate how everything was handled! More