Jim Click Kia

Last December, I bought a new 2023 KIA Sorento. Within less than five months the front brake disks warped. Because of the service department being backed up on appointments, I had to drive with war Within less than five months the front brake disks warped. Because of the service department being backed up on appointments, I had to drive with warped breaks for about two months. My front two tires wore down unevenly. They fixed my brakes but they refused to replace the front two tires. I was told, the tires wear was due to my driving. I just spent $550 (at Discount Tire) for a new vehicle that I have owned less than nine months. This was a horrible experience for someone that has purchased my last five vehicles from Jim Click dealerships. More

If you’re young and don’t know much about cars you will be taken advantage here. I’ve had my car since Nov 2020 and have taken my car for the maintenance for life since then but after yesterday it will be be taken advantage here. I’ve had my car since Nov 2020 and have taken my car for the maintenance for life since then but after yesterday it will be last time. I went in for oil change appointment the guy said ok were doing oil change and the suggested 45k mileage work needed I said ok because I thought it was included he never explained prices or anything, he did write it down on paper but I signed without understanding which is my fault lesson learned to ask questions and not just sign but I didn’t say anything because I had never paid before I didn’t question it. I just think the customer service was not great at all other times they give me a price breakdown before I agree to anything which I never have before the guy even told me he went through my history(he must have seen I’ve never paid before) I feel he should have told me hey we are charging $450 plus tax ok not just write it on paper to sign with sloppy hand writing. He should verbally mentioned it clearly. I guess that’s why they wait to charge you till after work is done so you can’t change your mind. I’m so disappointed I never want to go back I’m a single young mom who works hard to make my money and that was money I was saving for back to school shopping. Do better if you work in customer service you should provide a quality service. More

Trying to get ahold of the service department is an absolute joke. Took 2 calls and voicemails before I could get a return call just to schedule an appointment. The soonest appointment was over 3 we absolute joke. Took 2 calls and voicemails before I could get a return call just to schedule an appointment. The soonest appointment was over 3 weeks away. Day of appointment when I arrived, I was told they couldn't look at it that day because they didn't have the time. (is that not why I scheduled the appointment?) I knew I would probably be given a rental since they would have to order parts for some of the repairs. But I told them all the issues the day I scheduled the appointment, is the point of an appointment no to make sure they have the staffing to complete the jobs? The confirmation email even states all the issues including the codes for the recalls needed. So why did parts for the recall repairs have to be ordered? I understand the other issues had to be fully diagnosed first. But when it comes to recalls they knew my exact vehicle, what it needed, and when it would be there. Common sense should of meant they were there and waiting. Especially since my appointment was 3 weeks from when I scheduled, fyi that was the first available. Day after I drop it off I have a voicemail that says my car is ready but there are parts ordered. Okay...is it ready or does it need parts? I called literally 10 times, 8 there was no answer, one transferred me to a voicemail, and the final was to the parts counter which was how I discovered the parts for the recall were on order. Those 10 calls were on a Friday, I also left 2 voicemails, which it was clear I was not happy. No one returned my call. Saturday, no calls. Sunday, they were closed. By Monday afternoon, still no return call. I had to call again to get an update. Monday is now over and there still hasn't been a call from my service advisor or anyone else. The service department is an absolute joke. They are so terrible I am selling my brand new vehicle just so I never have to step foot into a Jim Click or Kia dealership ever again. I had multiple issues with a brand new vehicle that currently has less than 7000 miles. But the service department really put the nail in the coffin. I should of known the service department was atrocious when I pulled up for my appointment and there seems to be more vehicles in the lot with service tags than vehicles with sale tags on them. When I pick up my vehicle up I will be cancelling the extended warranty I purchased. Then I will sell it to Carvana and never purchase another Kia or visit any Jim Click dealership again. More

I was lied to countless times on my vehicle purchase. I was told it would have free WiFi for life (which I found out was Not true at all), I was promised a dvd player in compensation for the lie which wa I was told it would have free WiFi for life (which I found out was Not true at all), I was promised a dvd player in compensation for the lie which was also never followed through on. My BRAND new vehicle was not detailed meaning I had to take off all the plastic and stickers that should’ve been removed by the dealership. I was also promised a detail clean on my next visit as well as a tank of gas. Nothing but lies has come from this dealership! I DO NOT RECOMMEND them to anyone! Go to Royal if you want a KIA!! More

Crispy and Mike were excellent and professional. They got us in a great car with no credit. They gave us a great trade in value on our old car. They got us in a great car with no credit. They gave us a great trade in value on our old car. More

The service department is very poor, as other people have already mentioned in other reviews. Good luck speaking to anyone on the phone about a service-related issue! They don't answer their phone, and they already mentioned in other reviews. Good luck speaking to anyone on the phone about a service-related issue! They don't answer their phone, and they don't bother to call you back. After several efforts to speak to someone there about a simple question I had and not receiving any replies, I am done with Jim Click Kia. Extremely frustrating after buying a new car from them in February of 2023. More

Dear Kia, your service department needs improving. It takes months in advance to schedule an appointment and guess what your mileage will be. You are all way too stressed out and rude. An oil change s It takes months in advance to schedule an appointment and guess what your mileage will be. You are all way too stressed out and rude. An oil change should not take more than 1 hour! This is terrible customer service. More

I would over and over recommend doing business here. Caleb, Jesse, and Ryan were all extremely pleasant and informative during the process of buying our new Kia Seltos. From the day we walked in, not a Caleb, Jesse, and Ryan were all extremely pleasant and informative during the process of buying our new Kia Seltos. From the day we walked in, not a single person pressured us or made us feel obligated in any way. Even though I was extremely nervous buying a new car they made me feel comfortable! They worked with us to earn our business from the start. Jesse explained every aspect of our new car so I understood how to operate the features! Ryan made the financing process seamless and really worked to get us the best rates! I have no regrets working with Jim Click Kia and will definitely be returning when we’re ready for an upgrade! More

Incompetent, poor management, poor customer service, unwillingness to make things right when they messed up a signed contract. General Manager is his name and shouldn’t be allowed to represent selling unwillingness to make things right when they messed up a signed contract. General Manager is his name and shouldn’t be allowed to represent selling cars for Kia period! Jim Click should be aware of the incompetence of his employees. I will go spend my cash on another vehicle somewhere else for a car probably lower than MSRP or on a dealership who is willing to work on a deal and make a cash deal! More

Ordered online and it came in early but I was out of state they held onto my car service was great and even my son and his wife were so impressed they bought a car too state they held onto my car service was great and even my son and his wife were so impressed they bought a car too More