Jim Click Jeep - Service Center

Khalil is such a wonderful person. He helped me a lot in buying my car and spared no time to help me. One of the things I like most about him is that he is always positive and helpful. He helped me a lot in buying my car and spared no time to help me. One of the things I like most about him is that he is always positive and helpful. Khalil, you are truly a wonderful person and I am so happy to have met someone like him. More

I had the pleasure of working with Khelil , and I can say it was the best car-buying experience I’ve ever had. From the moment I walked in, Khelil was professional, knowledgeable, and genuinely committed to it was the best car-buying experience I’ve ever had. From the moment I walked in, Khelil was professional, knowledgeable, and genuinely committed to helping me find the perfect vehicle. What stood out the most is his honesty and transparency throughout the entire process. Khelil took the time to understand my needs, answered all my questions with patience, and never pressured me into making a decision. He made what can often be a stressful process feel smooth and enjoyable. Not only did Khelil help me find the perfect car within my budget, but he also goes above and beyond to ensure I am taken care of when I bring my car in for service. If you’re in the market for a new or used car, I highly recommend reaching out to khelil. His dedication to customer satisfaction, integrity, and expertise truly set him apart. I couldn’t be happier with my experience at Jim click jeep and I’ll definitely be coming back for my next vehicle! More

The service manager at Jim Click Jeep is complete garbage. If you don't give him the review he wants, he will text your personal phone to talk crap and then not allow you to have future service. I co garbage. If you don't give him the review he wants, he will text your personal phone to talk crap and then not allow you to have future service. I contacted the manager and he didn't care enough to respond. Looks like the quality of people that Jim Click is hiring are making his name look badly. This veteran highly recommends going to any other jeep dealership then Jim Click Jeep in the Tucson auto mall. More

I wish I could give them zero stars. We purchased 2 brand new JEEPs here in the last 7 years and the lack of customer service from this company has become truly baffling. They will guilt We purchased 2 brand new JEEPs here in the last 7 years and the lack of customer service from this company has become truly baffling. They will guilt you into giving perfect reviews for their Service Advisors, even when you know it isn't warranted, but they make you feel like they will get in trouble if they don't get perfect scores. Also, don't get bamboozled by them and their "maintenance for life". It literally takes weeks to get in for an oil change and their "inspection" that they perform is laughable. Having snacks in the waiting area doesn't make up for subpar maintenance. The paperwork says they rotated my tires, but they sure didn't. I had suspected they didn't rotate them the previous time, but had no proof. This time I l marked a specific tire and it magically was still in the same place on my vehicle after my appointment. They told me I needed all new tires, which was strange because I had 80,000 mile tires on my car and I purchased them 3 years ago. I reached out to the place I had purchased my tires previously and when they did an inspection, they found that the tires had significant uneven wear and my warranty was voided because they had not been properly rotated. Every time I have come in for an oil change since I purchased this car in 2018 they have indicated that they rotated the tires. I had to buy a whole new set of tires because they did not perform the work they said they did. When I brought up my complaint to Jim Click, I was told I would get a response from the Management Team in 24 hours but that was last week and they have made it clear just how little my business is valued by their organization. More

DO NOT buy a diesel jeep from these people. My husband's car has been held hostage for over 2 months because they do not have the part to fix it and it is undriveable. They took away our courte My husband's car has been held hostage for over 2 months because they do not have the part to fix it and it is undriveable. They took away our courtesy car leaving a family of 4 with 2 kids playing multiple sports high and dry with one car. A MANAGER FOR CRYING OUT LOUD stood my husband up for a meeting about the car and you will be hard pressed to get anyone to return a phone call. We are basically paying for a car we are not driving and they refuse to do a xxxx thing about it. Run...Go to another dealership!!! UPDATE: we got an update on the car yesterday saying the battery needs to be replaced and they are charging us for it when it is their fault it has not been driven in 2 months! Of course the battery is dead. That is why happens when a car does not get driven regularly but we should not be charged $500 for it since it is their supply chain causing the issue! More

Have had a good experience with the Sales Team, but Service is poor once you have finished your purchase... Service is poor once you have finished your purchase... More

Excellent service. Worked with Javier on servicing my Jeep Liberty. I was a walk-in, no appointment. He was able to work me in his schedule within 15 min. Serviced Worked with Javier on servicing my Jeep Liberty. I was a walk-in, no appointment. He was able to work me in his schedule within 15 min. Serviced the Liberty in 1 day. Made his recommendations for new tire rims to replace my 20 in factory installed rims. All call / text transmissions were returned within an hour. Great job and a great service rep. Keep it up Javier. Ken G More

I am new to the area and went to Jim Click Jeep last week fearing the worst was a noise I was hearing in my jeep trail hawk. Fortunately a family member had steered me this direction indicating a dealership fearing the worst was a noise I was hearing in my jeep trail hawk. Fortunately a family member had steered me this direction indicating a dealership was terrific and specifically their experience with a service rep there, Rebecca, had been exceptional. Everything they said was more than true, not only did Rebecca take the time with me do you understand what my concerns were, but she further verified that a technician would do a cold start in order to hear what I was hearing the following day. In the end my diagnosis for the car was way simpler than I had anticipated, which in itself is a wonderful thing, but probably more importantly I now have found a very trusted individual that I will seek out in the future for all of my jeep service needs. Thank you Rebecca for listening to me and then making my day with the final resolve. More

We have just moved to Tucson and wanted to call out how great Rebecca in the service dept took care of our Jeep Gladiator! We were impressed with how easy it is to get a hold of Rebecca, and how quickly sh great Rebecca in the service dept took care of our Jeep Gladiator! We were impressed with how easy it is to get a hold of Rebecca, and how quickly she responded to our questions. We thought our previous dealership in Ca was on their game but having now met Rebecca we think we have the best service rep in the Jeep service family. Thank you Jim Click for hiring the best and supporting them well to do a great job. More

Made an appointment over a week in advance and got there at 7:30 am from 25 miles away only to be informed that it could be 3-4 days before the backed up technician could look at it. Advisor said I'd have t at 7:30 am from 25 miles away only to be informed that it could be 3-4 days before the backed up technician could look at it. Advisor said I'd have to pay even if they didn't find why my lights and AC would go out while driving. 114° today and I'm disabled. Why in heck would you make an appointment with this kind of treatment? More