Jim Click Hyundai Auto Mall Tucson - Service Center

I want to give a zero star but as there are no zero stars I had give 1 star for their poor and negligence service department services. I took my car on Friday last week for my splash shield and as per the se I had give 1 star for their poor and negligence service department services. I took my car on Friday last week for my splash shield and as per the service department personal they would order a new splash shield.It will arrive on Wednesday and my car will be fixed on Thursday but when I called the service department for updates they informed me that it has become a backorder would be expected by mid of March. I have to be careful while driving over the potholes etc. My entire spring break went of waste thanks to Jim Click. Being a new customer I got a very good lesson to not approach any new dealer but how much ever you have urgency please go back to the previous trusted dealership for services.I called again today in the morning but was said it is expected by Wednesday and when I asked for a loaner car the guy transferred my call to another advisor who had a voice-mail setup. I am frustrated as my entire spring break went waste as I was stuck inside my house doing nothing. Next week I have to return to work and with all the huge pot holes and rain in Tucson I don't know what to do. They don't call with updates nor text messages but make you call them. I request please don't go to this service department for services at auto mall as they make you wait for fixing the part and later let you know it's a wrong part and now another week for the correct part. I am frustrated and think of the unlucky day , why did I ever approach this bad services. As I had heard lots of bad reviews when moving from Phoenix. I request customer please 🙏 don't hesitate to go to some other small service providers but never this Jim Click Auto Mall. More

I know it's been under construction for at least a year or more but to have to go thru another year or more...they need to make some changes in their service department. First of all, I'm sure Jim Click co or more but to have to go thru another year or more...they need to make some changes in their service department. First of all, I'm sure Jim Click could have afforded at least a double wide trailer for people to wait in. Instead it's a single wide with hardly any room...with people having to sit side by side...Covid is still alive! and we won't even mention the fact that there is no bathroom! And it is not handicap accessible. To make elderly people climb stairs and then sit in a confined space for 2 hours is horrible. Second, you need to streamline your services. After my car was finally done, it was pulled up to a parking place and I went to get the keys and Russ said he had to give the papers to Jose who would then walk them over to the tiny trailer and meet me there. However, instead of walking them over to Jose, he stops and starts visiting with an older couple who had just pulled up! I got the attention of another salesperson and asked if he would please go and get my papers or I would. (I had already waited 2 hours!) Russ finally delivered the papers and I waited another 10 min, having sent a text to Jose requesting my papers so I could get out of there and he didn't respond.He finally came with my papers and seemed annoyed that I was being so impatient and said some rude things, in a very patronizing way, and I just wanted to sign and leave. My report was all green and I didn't owe anything so that could have been handled much differently. So disappointed.....maintenance for life should be framed as headache for life! Oh, and I didn't even get a free car wash out of it because it had been broken for at least a week. Do what other dealerships do and hand out car wash vouchers !! It might help take the edge off a very wasted morning! More

Tried to schedule an oil change on their app. None are available for abt 3 mths! I had tried a different Jim Click Hyundai dealership previously. It required 2 mths for the appointment. With None are available for abt 3 mths! I had tried a different Jim Click Hyundai dealership previously. It required 2 mths for the appointment. With the appointment and upon going there, they required me to leave the vehicle for 2 1/2 hour. For an oil change!!!! I did not anticipate any other dealer location to require such a wait for a 10 min service. Now, it will be at least a total of 5 months to get an oil change. I will have to go elsewhere. At the last one there, I was told that it would be 4 hours, because of a tow hitch issue recall. I don't have one, but they said the wiring was there, so it applied. I had another person pick me up for the 4 hour wait. Abt 30 min later, they called to advise it was complete. No consideration or apology to the person that had to unnecessarily pick me up. MY disdain for JIM CLICK Dealerships is now expressed in general conversations. More

Thank you to Rohit and service manager for their friendly and very helpful assistance yesterday. I stopped by without an appointment seeking some help with resetting service maintenance reminder (via Bluelin and very helpful assistance yesterday. I stopped by without an appointment seeking some help with resetting service maintenance reminder (via Bluelink) on my recently purchased Sonata Hybrid. They couldn't have been more helpful and cooperative. More

Great dealership and service center My family just wanted to show our appreciation for how great the Hyundai company has been to our family for more than a decade.  We want to espec My family just wanted to show our appreciation for how great the Hyundai company has been to our family for more than a decade.  We want to especially thank Rob McNamee for all of his kindness and commitment to our family when we purchased our vehicles. We ask you to please thank all the great people at Jim Click Hyundai at the Auto Mall for treating our family with friendliness and respect. The Hyundai product has proven to be an outstanding vehicle, so much so that we have purchased seven Hyundais in eleven years. We will continue to do so. We are loyal Hyundai customers.  Please give a special thanks to the service department (Scott and Lee) and the detailer who detailed our cars, he did an excellent job. Thank you again, The Qualls (Hyundai) Fanily More

Consistent Superior Service at Click Hyundai I have been coming to Click Hyundai for service on my 2013 Sonata since June 2012. The work is done quickly, fairly and efficiently, by people who ar I have been coming to Click Hyundai for service on my 2013 Sonata since June 2012. The work is done quickly, fairly and efficiently, by people who are uniformly courteous and credible. I tend to be very critical of services I receive, having owned 5 retail businesses of my own. I still marvel at how consistent all the staff is in providing thorough and complete service. The waiting area is well-lit, comfortable and beverages and fruit are available. The whole experience leaves me with a great, positive feeling every time I depart. Thanks to Scott, Eric and everyone else involved. More

Garbage. This dealer sold us a brand new car, and it was nothing but issues. Now, that isn’t thendealers fault. But what IS the dealers fault is the way they h This dealer sold us a brand new car, and it was nothing but issues. Now, that isn’t thendealers fault. But what IS the dealers fault is the way they handled it. They kept taking our 2016 MX-6 GT, and then not fixing the problem. Repeatedly. Then they finally fixed it by sending data from the GPS system to Mazda, who said all it needed was a replaced micro usb. How easy was that? Yet you missed it for SIX MONTHS. Oh, and you NEVER washed our car when it was brought there. We always got it back filthy. And when we brought the car in for the alarm being messed up (lights flashing while driving, hypersensitive etc) to get the sensitivity turned down, you just unplugged the xxxx thing. I worked in the dealer industry for a few years. I have friends still in the industry. This is, by a wide margin, the absolute WORST dealership I have ever seen in my life. STAY VERY FAR AWAY FROM HERE. More

Poor service Service date 9-5-17 Brought in for 2 issues. One of the issues is a continual problem and they failed to fix it again. The other issue was repaire Service date 9-5-17 Brought in for 2 issues. One of the issues is a continual problem and they failed to fix it again. The other issue was repaired. More