Jim Click Ford East Tucson

Very friendly and helpful great salesperson and finance manager. Love the vehicle. Gave Pepe his 1st wash today. manager. Love the vehicle. Gave Pepe his 1st wash today. More

The car buying was fine with the sales people, but when it comes to financing, DO NOT!!! I mean, DO NOT!!! let financing talk you into buying the KARR alarm, complete junk. If I can keep one person from f it comes to financing, DO NOT!!! I mean, DO NOT!!! let financing talk you into buying the KARR alarm, complete junk. If I can keep one person from falling into the trap financing puts out, I'd be a happy man. Beware of financing. How these financing guys sleep at night is beyond me. Notice how Jim Click only replies to the positive reviews, 😆 🤣. If they dont reply its because you're correct on what you said on your low review. Spread the word people to friends and family so these financing guys stop ripping people off upselling, this is also managements fault they know what's going on $$$$$ talks. They can turn a vehicle purchase into a regret. Don't buy anything but the vehicle, buy your warranty through ford, do your research. Thanks, and good luck. More

Craig Zing and the entire staff made my purchase a very enjoyable one. It's was refreshing to see the steps they've taken introducing technologies into the signing process! enjoyable one. It's was refreshing to see the steps they've taken introducing technologies into the signing process! More

I would like to thank Craig Zingg for the excellent service he provided me. He not only found my vehicle while it was in transit, but kept me informed every step of the way. He assisted me with the onl service he provided me. He not only found my vehicle while it was in transit, but kept me informed every step of the way. He assisted me with the online process and once complete, delivered my new Mustang GT Convertible to my door at my convenience. That's great service. Thanks Craig and the entire Jim Click Ford team for what you do! More

Just picked up my new Ford Bronco and wanted to thank Jeff Hall, Craig Zingg, Michael Kanneg and the entire Jim Click Ford team for a great experience!! Jeff Hall, Craig Zingg, Michael Kanneg and the entire Jim Click Ford team for a great experience!! More

Outstanding sales person. Clarissa Saavedra was great. No pressure and very easy to work with. Overall great experience! Clarissa Saavedra was great. No pressure and very easy to work with. Overall great experience! More

They are fraudulent thieves. I took my truck in to their service dept and they tried to tell me that the fuel pump ruptured and came apart and contaminated the fuel system and i I took my truck in to their service dept and they tried to tell me that the fuel pump ruptured and came apart and contaminated the fuel system and it was going to be $16,000 to repair. We had questions as the truck had a kit on it that is supposed to prevent contamination of the fuel system should a failure occur. The tech could not answer my husbands questions and admitted to us that “he didn’t know what he was looking at.” Don’t you think you’d figure that out before you call someone and tell them it’s going to cost $16,000? They are absolute crooks! They also put on my invoice that there were parts from my truck in the backseat- there were no parts in the backseat! I got the truck outta there shop as fast as I could and took it to a diesel mechanic shop. They spent close to 2 weeks tearing the entire fuel system and pump out. There is absolutely no contamination of the fuel system nor is the pump “ruptured,” and falling apart as they stated to me! I have reached out as I want resolution and I’d like to know where the xxxx are the missing parts to my truck that they said they put in the backseat. So far, as of this writing they will neither call me or reply to my email. More

They will up charge you thousands for non-optiond for things like nitrogen in the tires. They had my car for over 30 days for what was essentially a loose connection and returned it without a radiator cl things like nitrogen in the tires. They had my car for over 30 days for what was essentially a loose connection and returned it without a radiator clamp. They made us wait 7 months for a part we were calling monthly about then never called us and want the car for 2 days to insert a clip on part and won't give us the warrantied part without paying for it. More

I took my Ford Edge into Jim Click East for service and representative Peter Quezada was great. I had to wait almost 3 weeks but that was because of the Warranty company, which finally came through and to representative Peter Quezada was great. I had to wait almost 3 weeks but that was because of the Warranty company, which finally came through and took care of everything. Peter was great and I am very happy with the repairs. This was my first visit to service dept, and appreciate all of the work that was done on my vehicle. More

SERVICE IS THE WORST. Gene Herndon is even worse! I called on June 4th and scheduled an appointment on June 12th at 8:00 am. I showed up, dropped my car off, and did Gene Herndon is even worse! I called on June 4th and scheduled an appointment on June 12th at 8:00 am. I showed up, dropped my car off, and did not hear a word! On June 23rd I called, got "Gene" on the phone, and told him my car, my phone number, and my situation; he said, "Who is your service rep"!! I was flabbergasted because it was him. I said YOU ARE... He got short and said, he would check into it. CRICKETS again until I called AGAIN on June 29th. Left Gene a voice mail that I was not happy and I would call a supervisor. He called back that afternoon and said, they were HOPING to be able to look at the car in the morning. July 6th, I called and left a voicemail.. No response. Today I called and got a supervisor by the name of Allan. As of right now, I have not heard a word. I came in with a KNOWN problem with the 2019 Ford Edge Titanium, they are acting like they have never ever heard of this and that it is all new! There are thousands of the exact situation online, and every known Ford site there is, but mine has them baffled!! I have been paying for my own rental, and have had it for almost a month (2 days short). I now know why this dealership is called Jim DICK! Save yourself a huge headache and get your car anywhere but here. The follow-up and service are ridiculous. More