Jim Click Ford East Tucson

The first vehicle I purchased at Jim Click was a 1974 Ford station wagon. The second was a 1983 Thunderbird. I then assisted my daughter-in-law in the purchase of a Mustang. I then purchased a 2011 Ford Ford station wagon. The second was a 1983 Thunderbird. I then assisted my daughter-in-law in the purchase of a Mustang. I then purchased a 2011 Ford Ranger Sport that I still have, but my daughter is using it. In 2024, I purchased a 2024 Mustang Mach-E. Jim Click has always been easy to deal with, and their service is very good. More

This dealership is customer oriented and friendly. The staff personnel are professionals and dedicated in meeting the customers wants and needs. The staff personnel are professionals and dedicated in meeting the customers wants and needs. More

Craig was really nice and helpful and was very communicative. He answered all of my questions in a timely matter and never treated me like I was stupid. He made the experience of buying a car enjo communicative. He answered all of my questions in a timely matter and never treated me like I was stupid. He made the experience of buying a car enjoyable. He genuinely cared about me and my family and it was really refreshing to see a salesman who didn't care just about a sale and cared about the person too. However- the actual signing and finance process was not enjoyable at all, the dealership management begged me to come in and sign the paperwork at the end of the month so they could count it towards their sales for that month and I agreed to sign just enough paperwork for them to count the sale, promising to finish signing on the day I set aside just to do it all a few days later, and the finance guy Glen kept us at the dealership for HOURS on a WEEKDAY; and Glen had the audacity to say we should be thankful for being there that long because it was actually faster for us than it usually was for other people- which is absolutely insane. It was literally dark out by the time we finally got out of the dealership and we ate dinner hours later than we normally do. It was exhausting and took a toll on my chronically ill mother, and made her bedbound from the rest of the day because of the exhaustion of it all. The experience was better than other dealerships treated me, but it was still annoying and frustrating. I'm happy with my purchase, but the process of it made me understand why people pay third parties to buy cars and deal with the dealerships for them. More

The customer service was unbelievably refreshing. John went was amazing to ensure we received what we were looking for and made the buying process easier than ever! John went was amazing to ensure we received what we were looking for and made the buying process easier than ever! More

Bought 2 Broncos and once you pay for them, the service is horrible. Multiple trips back for service because they don't do it right the first time and then if you want something special, Ryan charges you t is horrible. Multiple trips back for service because they don't do it right the first time and then if you want something special, Ryan charges you twice the labor cost. The sales dept is great, but service after is not professional. Beware! More

I went to look at a vehicle at Jim Click Ford yesterday: After I drove the vehicle they did an appraisal on my trade in. They came back with an offer 3500 dollars less than Kelly Blue book and 20 yesterday: After I drove the vehicle they did an appraisal on my trade in. They came back with an offer 3500 dollars less than Kelly Blue book and 2000 less than CarMax. The sales rep also claimed that the price of the car was such a great buy- it wasn’t. I had a few years stopped at another JC dealer. They seem to give way less on trade and try and overcharge on price. I will never do bidness with JC- they are greedy little stinker pigs More

Purchased a new 26 F250 Platinum. Awesome truck, awesome dealer. Paperwork was done in a hour, spent much more time with me going through all the features of the vehicle. This is my Awesome truck, awesome dealer. Paperwork was done in a hour, spent much more time with me going through all the features of the vehicle. This is my first Diesel truck and the maintenance for life helps relieve some of the worries I had with maintenance costs on diesel vehicles. Can't wait to take it on a long cross country trip! More

Because they are backed up in the service dept. You have to pay for the extra days $45/day for a courtesy vehicle. This is the first time they have done that to me. I guess the honeymoon is over. G You have to pay for the extra days $45/day for a courtesy vehicle. This is the first time they have done that to me. I guess the honeymoon is over. Great at sales... Rip offs at service! More

Purchased a 2016 Mazda CX-5. Dealership was easy to work with and the sales consultant was great. Dealership was easy to work with and the sales consultant was great. More

I purchased a Nissan Frontier from Jim Click Ford in 2011. Since then, I have been bringing the vehicle in for the 'maintenance for life' program. The wait time was always around 90 minutes, and the ser 2011. Since then, I have been bringing the vehicle in for the 'maintenance for life' program. The wait time was always around 90 minutes, and the service was always very good. On July 3, 2025, I brought my vehicle in for maintenance. I was told it would take about the usual time. This time I waited about two hours. Upon returning home I noticed that my radio antenna was missing.Upon inspection of the antenna base I found that it was loose. Searching the truck I found the antenna in the bed. The next morning I talked to the Service Manager who was very nice and said he would investigate. He called me back the next day and we scheduled a time to return. for a fix. This time they had to order a new base and the labor would be 4-5 hours. On July 17 I dropped the vehicle at the service area.Later that day they called and said it was ready. I was told nothing more than the problem was fixed and that they are very sorry it happened. Upon driving it home, I noticed that the airbag light was blinking. I did some research as to a fix, tried it numerous times before it stopped blinking. It was the that I noticed a new windshield wiper had been installed on the passenger side. On closer inspection, I noticed that the screw cover of the wiper arm was not on, and that the screw was loose. Also, there was a cut in the wiper arm base (not sure what it is called). I tightened the screw, then thought about calling the service manager again. I decided not to for I did not want them to 'fix' it again. Instead I will enter a complaint. This is the first time that I have had an experience like this, which shows very poor service from Jim Click Ford. More