Jim Causley Buick GMC - Service Center

Brought in car due to slow leak in front tire. I had my front tire patched and plugged at the last oil change but it developed an consistent slow leak.I needed to pick my parents later in the day a I had my front tire patched and plugged at the last oil change but it developed an consistent slow leak.I needed to pick my parents later in the day and take them to Ann Arbor for a doctors appointment. They checked the tire and found no leaks. I asked them to take the tire off the wheel and they found it had been damaged at the last service visit. They had to order the tire and it would not be in the dealership until after I needed to be out of town, They graciously allowed me to use a courtesy car for my trip. I was unable to return before the service center closed that evening. I was able to return it when the service center opened in the morning at 7AM. It would have been nice if they told me that the cashier would not be in until 8:30AM. Thankfully I had the time to wait. They were able to find the paperwork before she arrived and I was out the door. More

Oil Change & Tire Rotation I took my vehicle in prior to apt time and done within one half an hour and also to my surprise my vehicle was washed I took my vehicle in prior to apt time and done within one half an hour and also to my surprise my vehicle was washed More

Regular Maintenance As usual I received the best service possible. I made an appointment for regular maintenance. I was in and out within 30 minutes. Everyone treated As usual I received the best service possible. I made an appointment for regular maintenance. I was in and out within 30 minutes. Everyone treated me with great respect and courtesy. I have been leading my cars through Jim Causley for more than 40 years and can honestly say I have never had bad service. Thank you. More

Was great like always Your team took care of everything from the the time I got the car at you dealership the paper work was smooth and service was good Your team took care of everything from the the time I got the car at you dealership the paper work was smooth and service was good More

Efficient, courteous Service Department & Staff Leased my first Buick in Aug 2016, so I have been to the dealership on several occasions over the last year, either for the purchase/lease, regular ma Leased my first Buick in Aug 2016, so I have been to the dealership on several occasions over the last year, either for the purchase/lease, regular maintenance and a recall. Each and every time my experience is 5-star. I have never even dealt with the same individual, so it's obvious the entire staff embodies high standards. Highly recommend this dealership for purchase/lease and/or service! I hope when my lease expires I am looking at a Buick or GMC, so I can return! More

service, oil change, tire rotate Dealership is always clean and orderly, everyone friendly and helpful. Service was done in less time than estimated, Car was washed after service comp Dealership is always clean and orderly, everyone friendly and helpful. Service was done in less time than estimated, Car was washed after service completed, no complaints. Have purchased a number of vehicles at Jim Causley and always dealt with Brian E., he has made trade in and buy transactions very easy, enough said, no reason to change a good thing. Thanks More

Dependable I am very happy with my service at Jim Causley. They gave an estimated time for my service appointment. My vehicle was ready when promised and taken I am very happy with my service at Jim Causley. They gave an estimated time for my service appointment. My vehicle was ready when promised and taken through the car wash. More

Quick and easy My experience was exactly as the service representative outlined. I was in and out right on time! Causley Buick-GMC is a great place for service and My experience was exactly as the service representative outlined. I was in and out right on time! Causley Buick-GMC is a great place for service and sales! More

Friendly and professional I took my car in because the check engine light was on. As luck would have it the light went off just prior to my appointment and the mechanic couldn' I took my car in because the check engine light was on. As luck would have it the light went off just prior to my appointment and the mechanic couldn't diagnose the problem. Kegan told me to bring it in (without an appointment) the next time the light went on. I brought it back in the next day and Kegan immediately drove it back so the service technician could determine the problem. The part was ordered and I will bring it in again on Wednesday to have the needed service. Everyone was helpful and courteous. More

EXCELLENT POLITE, HONEST AND HAVE ALWAYS BEEN GREETED WITH A SMILE FROM ALL. GLAD I STOPPED IN. THANK YOU . KEEP UP THE GOOD WORK. THANKS AGAIN POLITE, HONEST AND HAVE ALWAYS BEEN GREETED WITH A SMILE FROM ALL. GLAD I STOPPED IN. THANK YOU . KEEP UP THE GOOD WORK. THANKS AGAIN More