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Jim Butler Linn Chevrolet - Mid-Missouri Powerhouse - Service Center

Linn, MO

4.5
406 Reviews

406 Reviews of Jim Butler Linn Chevrolet - Mid-Missouri Powerhouse - Service Center

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March 04, 2024

We always have awesome service. The people who work there are always friendly. Love their service. More

by SHIRLEYVEIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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March 02, 2024

The service department is very friendly and knowledgeable. We do have to drive some distance but the service is worth the drive. More

by RUTSAFRUTSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robb Huot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ocheskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 02, 2024

I went to the Jim Butler service Center on February 27th to get an oil change and tire rotation. The oil change was done but the tire rotation was not. Unfortunately when I purchased the truck it came wit More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dutch Witmer
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Mar 10, 2024 -

Jim Butler Linn Chevrolet responded

I hope this email finds you well, I want to extend my sincerest apologies for the unsatisfactory experience you encountered during your recent visit to Jim Butler Service Center on February 27th. Your feedback is extremely valuable to us, and I assure you that we take your concerns seriously. I'm deeply disappointed to learn that your tire rotation was not completed as requested and that we were unable to assist you with the removal of the locking lug nuts due to the absence of the locking lug nut key. This is not the level of service that we strive to provide to our valued customers, and completely understand your frustration and disappointment. Regarding the oversight in the inspection process prior to your vehicle purchase, I want to extend my sincerest apolgies for any in convenience this has caused you. We pride ourselves on conducting thorough inspections to ensure the quality and saftey of all vehicles sold at JIm Butler. It's clear that we fell short of meeting your expectations in this regard, and I want to assure you that we will be reviewing and improving our inspection process to prevent similar issues from occuring in the future. I would like to make things right for you and regain your trust in our dealership. Please allow me to offer you a complimentary tire rotation service at your earliest convenience, as well as assistance with any other maintance needs you may have. Additionally, I would like to personally ensure that your locking lug nuts are replaced with standrad lug nuts, and I will oversee this process to ensure it is completed to you satisfaction. Futhermore , I would like to invite you to contact me directly at 573-897-2254 ext 6000 so we can discuss your experience in more detail and address any futher concerns or questions you may have. Your satisfaction is our top priority, and I am committed to resolving this matter to your complete satisfaction. Once again, ! appologize for any inconvenience or furstartion this situation has caused you. We truly vaule your business and hope to have the opportunity to regain your trust and exceed your expectations in the future. Thank you for bringing this matter to my attention, and I look forward to hearing from you soon. Respectively, Mike Carroll General Manager Jim Butler Linn

February 28, 2024

Great They picked up my truck on time, did the work and returned it on time. More

by Stevegove
Recommend Dealer
Yes
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February 22, 2024

Service was prompt and courteous as I have come to expect. The staff is always friendly. More

by gerryfoster6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 21, 2024

Staff was prompt and courteous. They found that they had me on the Calendar for the next Wednesday but still got me in at my same time. Informed me of sine possible tie wear. More

by cook2montana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Ocheskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 21, 2024

Very easy to work with. Communication was good. Very easy to work with. Communication was good. Work was completed in a timely fashion and met my expectations More

by scfreeman8
Recommend Dealer
Yes
Employees Worked With
Shirley
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February 19, 2024

Service staff have always been courteous, friendly, and helpful in the past 10 years. Thanks More

by ckconner4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, Service
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February 19, 2024

Friendly customer service and staff. Still great service after purchasing our new Chevrolet truck in 2021. More

by hpdsgt930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Paruszkiewicz
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February 17, 2024

I thought it took too long for what they had to do, but this was my first experience getting collision repairs! More

by a1rider2000
Recommend Dealer
Yes
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