Jim Butler KIA - Service Center

Unscheduled service stop In January 2015, we loaded up our Kia Sportage and other car with all the personal things we didn't want the movers to haul to our new home in Florida In January 2015, we loaded up our Kia Sportage and other car with all the personal things we didn't want the movers to haul to our new home in Florida. It was going to be a long 2 days of driving and we were hoping for no problems along the way. Only 3 hours into our trip a strange noise and vibration was occurring in the front end of our Kia. I made a quick call to Kia road assist and they connected me to Jim Butler Kia in the St. Louis metro. Alex advised me that his service Tech would only be available for a short while longer, but I thought we could make it and he told me to bring our Sportage in for a check. We did make it in time and were greeted by Keith who made us feel like he'd known us forever. He calmed our fears and said his Tech would take a quick look to see if the problem was easily detected. While we waited, the rest of the staff was very friendly and comforting. Keith kept me posted as to progress on our car. After about 30 minutes, Keith advised me that we were ready to go - no charge. The problem was loose lug nuts on both front wheels. He wished us luck and sent us down the road. Our worst fears of a major, time-delaying, expensive problem did not occur and we instead enjoyed our brief encounter with the wonderful staff at Jim Butler Kia. More

Service department Your service department Rocks I've only gone twice but each time I get the best service. I am always nervous when I have to deal with a dealer and yo Your service department Rocks I've only gone twice but each time I get the best service. I am always nervous when I have to deal with a dealer and your service department makes the experience a good one. More

The overall experience with Jim Butler Kia was really great. I was a little nervous going in but Marvin Smiley made me feel better. Justin Johnson was very nice and explained all the finance stuff to me. great. I was a little nervous going in but Marvin Smiley made me feel better. Justin Johnson was very nice and explained all the finance stuff to me. I would definately recommend Jim Butler Kia to anyone. More