Jim Butler KIA - Service Center

My experience was one of the quickest and most efficient car buying experiences I've had and I've bought a dozen vehicles. Jean Silverio is the best car salesman I've ever met. I wouldn't buy from anyone el car buying experiences I've had and I've bought a dozen vehicles. Jean Silverio is the best car salesman I've ever met. I wouldn't buy from anyone else More

The valet service they offer seems to surprise them the day of each time. I end up having to call to remind them to come pick up my vehicle, which results in getting my vehicle back later than expected. Ea day of each time. I end up having to call to remind them to come pick up my vehicle, which results in getting my vehicle back later than expected. Easy to work with them though, and do greatly appreciate the valet service. More

Good customer service. People are always friendly and helpful.and always look into getting a done. People are always friendly and helpful.and always look into getting a done. More

Always great experience with Keith and service techs like Jason. I have always been happy bringing car there. Jason. I have always been happy bringing car there. More

I have always liked these service dept guys from the beginning , they have found things wrong before it became an issue with my car, I just wish they had a loaner car, as I can get more things done.. Ke beginning , they have found things wrong before it became an issue with my car, I just wish they had a loaner car, as I can get more things done.. Keith is the best communicating and spot checking . More

Keith is and always has been great in his role. He is very honest and only tries to sell you if something if it is really needed, meaning not trying to up-sell KIA products. The dealership is awe He is very honest and only tries to sell you if something if it is really needed, meaning not trying to up-sell KIA products. The dealership is awesome as well and I've been with them since 2009, so NOV 2023 my wife traded her 2019 Sorento in and we bought 2 brand new cars that we love. More

Always great service and friendly, helpful staff. Keith easily explains what needs to be done. He was able to get me in quickly when it was apparent my car needed new tires. Keith easily explains what needs to be done. He was able to get me in quickly when it was apparent my car needed new tires. More

Lack of communication has been an issue. Someone would say they would call on Tuesday and we still hadn't heard on Friday. They say it will be an hour or hour and a half (they know we are wa Someone would say they would call on Tuesday and we still hadn't heard on Friday. They say it will be an hour or hour and a half (they know we are waiti g in the area) and we still haven't heard 2 hours later. When WE call THEM only to find out there is a problem. That is just the tip of the iceberg. More

They were very fast with getting my recall completed on my KIA SOUL. Very friendly service advisor as well. Highly recommend my KIA SOUL. Very friendly service advisor as well. Highly recommend More

I have purchased two vehicle from Jim Butler Kia since April of 2021 ..My new Kia K 5 Gt up line is the vehicle kia is refusing to fix.. I kept up with the maintenance and get the oil change and tire rota April of 2021 ..My new Kia K 5 Gt up line is the vehicle kia is refusing to fix.. I kept up with the maintenance and get the oil change and tire rotation when due. I have always drove out of my way to go back to that dealership to get my service taken care ,that I pay out of my pocket ..On one visit they broke a seal around the oil filter and somehow the metal shield under the car got broke and no one knows how ..Left without knowing drove down the road and heard a loud noise .So I pulled over and their was oil on my engine and realized that the shield was dragging down the road. Had to take my car back and fight to get a loaner .I have been trying to get the paint fixed on my car for over 5 months now ..Left a review back in November ..Service manager called we talked and both agreed to have it taken care after the holidays ..It is now February and I have not heard a word ..Called them on February 7th it was a Monday . Talked to a gentleman and he acted like he had no clue what was going on .Then said oh you are talking about the Shield .I said well yes that too .They were supposed have put the shield on when I took my car down for my last oil change. They did not ..It is now Thursday February 10th and still have not received a call back about getting the paint problem on my new car fixed.. I know they are just trying to keep putting it off so they warranty expires .This is completely ridiculous to have to go through this much xxxxxxxx . I actually took my car to a Kia dealership near my work for my last oil change and tire rotation and it was amazing ..Jim Butler Kia service department makes me feel like I am a big inconvenience and very unwelcomed and you should never treat customer that way ..Especially paying customer ..I am going to let my lawyer handle it from here and contact the Better Business Bureau ..I am tired of waiting and getting pushed around .. More