Jim Butler KIA - Service Center

The dealership has been nicely updated. Keith and all employees I interacted with were pleasant and helpful. Keith and all employees I interacted with were pleasant and helpful. More

Paul was fair and honest. He was honest about the repairs my car needed and did not try to sell me something it did not. I live in Fairview Heights and will be bringing my K5 He was honest about the repairs my car needed and did not try to sell me something it did not. I live in Fairview Heights and will be bringing my K5 back to Jim Butler for all of my routine maintenance. More

I appreciated the friendly greeting when I arrived, the clean and modern customer waiting area so if I could work, being informed of the status, and the ease of making the appointment. clean and modern customer waiting area so if I could work, being informed of the status, and the ease of making the appointment. More

My only gripe ever about this dealership has been the long wait for appointments the past few months. That seems to have been corrected long wait for appointments the past few months. That seems to have been corrected More

Keith was courteous and kept us informed of the progress. The atmosphere was friendly and comfortable while we waited for our car. The atmosphere was friendly and comfortable while we waited for our car. More

Jim Butler Kia had great service and communication, Paul kept me well updated. Would use them again. kept me well updated. Would use them again. More

Great service. This is my first time working with them since I have purchased the new car and so far so good. Keep up the good work!! This is my first time working with them since I have purchased the new car and so far so good. Keep up the good work!! More

Friendly Excellence are the words that come to mind when I think about Keith Sutton and Jim Butler KIA. Service department and Sales are actually a "pleasant" experience. Never felt pressured. We have 3 I think about Keith Sutton and Jim Butler KIA. Service department and Sales are actually a "pleasant" experience. Never felt pressured. We have 3 Kia's. Two of which we bought from Cheryl. More

I was told my car would take close to 2 hrs to complete and it was done in less than 30 minutes pretty impressive. and it was done in less than 30 minutes pretty impressive. More

Insulted us plus salesperson lied. To be told that my dimmer was a luxury not a necessity when you buy this luxury was ridiculous. We bought every that was offered rushed us around p To be told that my dimmer was a luxury not a necessity when you buy this luxury was ridiculous. We bought every that was offered rushed us around promising everything would be good to nothing but lies. Should have went elsewhere for the way we were treated. I know other Bulter dealership that is no where like this one. Insulted and was told to dim my lights like everyone else does! I did contact Kia themselves. Sales no better we noticed 2 rock chips after we bought it she informed me I got those on the way home. Nope she knows better and flat a&& lied to her boss. I don’t usually make bad reviews but you all didn’t hold up with what was promised! Was told what package we were paying for and now well it doesn’t include that. Again contacted Kia! More