Jim Butler KIA - Service Center

Everyone was friendly and they showed me the parts that needed replacing. I was very comfortable with the service manager and dealership. needed replacing. I was very comfortable with the service manager and dealership. More

Very disappointed in service. Primary issue handled but car was damaged following completion of repairs. Primary issue handled but car was damaged following completion of repairs. More

Friendly with a smiling, always answers my big and small questions Need bigger parking lot questions Need bigger parking lot More

The part/assembly that they replaced did NOT work when the said they said it was ready to pickup . Poor customer service that they did not check to ensure it worked properly (I.e. it was a defective par the said they said it was ready to pickup . Poor customer service that they did not check to ensure it worked properly (I.e. it was a defective part ) . O had to take a half day vacation to bring it back to be told that I’ll have to bring it back again after they get a new part (hopefully it works… but I’ll have to drop it off again and be without a car )…I will never buy a Kia again due to the recurring parts replacement issues on our Optima’s , the nationally-known issues with Kia’s being easily stolen and Kia doing nothing about it, and the fact that our service experience with our Toyotas at Jay Wolfe is light-years better than our Kia experience More

Jim Butler Kia was very welcoming and made the entire process very quick and seamless. process very quick and seamless. More

Keith as always does a great job. The service Dept is what keeps me coming back to KIA. Dealing with Keith I always feel I am being treated with respects and never mislead. The service Dept is what keeps me coming back to KIA. Dealing with Keith I always feel I am being treated with respects and never mislead. More

Great customer service. They always answer my questions in a way I can understand, and they are always friendly. They always answer my questions in a way I can understand, and they are always friendly. More

Everyone I have ever dealt with in the Jim Butler Kia service department has always been very friendly and helpful. service department has always been very friendly and helpful. More

Very nice visit and service at Kia. I almost even look forward to it. Almost. I almost even look forward to it. Almost. More

Dealership was very clean and all the employees we dealt with were very professional and helpful. with were very professional and helpful. More