Jim Butler KIA - Service Center

Paul was very helpful with informing me about my car. It was overall a pleasant experience at a dealership. It was overall a pleasant experience at a dealership. More

Ben was so patient with us during the entire process. He personalized our experience which was amazing! He personalized our experience which was amazing! More

Getting my car serviced was easy and all my interactions were polite and helpful. They were kind and made sure I had a good experience were polite and helpful. They were kind and made sure I had a good experience More

Very pleasant and thorough. Communicated well. I was greeted as I entered the service space. Communicated well. I was greeted as I entered the service space. More

Got me quick and finished my car in a speedy pace. Always a pleasant experience. Always a pleasant experience. More

Great salesperson, great service and attention, pleasant experience all around! This is our third Kia vehicle! experience all around! This is our third Kia vehicle! More

very professional, on time and as a whole great service! Nice waiting area and prompt service Nice waiting area and prompt service More

Serious disappointment regarding the recent handling of my vehicle following an accident. After the initial repairs were completed, I immediately noticed that my car was shaking and driving in a jerky mann my vehicle following an accident. After the initial repairs were completed, I immediately noticed that my car was shaking and driving in a jerky manner—symptoms that were not present before the accident. I was told that no issues were found and that my car was ready for pickup. However, no one discussed any findings or details with me at the time of pickup . Upon reviewing the receipt afterward, I noticed that “warped rotors” were mentioned—an issue I had raised from the beginning, as I experienced jerky braking and grinding sounds immediately after the collision. Additionally, the gas range meter had not moved a single mile from where I left it, which strongly suggests that no test drive was performed to assess the concerns I raised. This leads me to believe that my vehicle was not properly inspected at all. As a result of this lack of thoroughness, the at-fault insurance provider is now refusing further assistance, citing your assessment that no accident-related issues remain. I am now left with a vehicle that is clearly not driving correctly, and no support to resolve the matter. I feel this entire process has been a waste of my time and has left me without the help I rightfully deserve. More

Warm and welcoming staff, service was done with in the said time. Asked for concerns and took care of the issues promptly. Car was super clean when given back. said time. Asked for concerns and took care of the issues promptly. Car was super clean when given back. More

Have purchased two vehicles from JB and had a great experience along with the regular routine maintenance so far! Keith is first class and this dealership would be greatly served by adding more people experience along with the regular routine maintenance so far! Keith is first class and this dealership would be greatly served by adding more people like him. He is very professional and courteous when interacting with him! More