Jim Butler KIA - Service Center

Always a good experience. they are the only ones who work on my car. Good communication, fun to work with. We have 4 Kias at our house and they all come from and go to Jim But they are the only ones who work on my car. Good communication, fun to work with. We have 4 Kias at our house and they all come from and go to Jim Butler. More

We scheduled a fix with you for an email recall from KIA Corp to have a fuse replaced. This was after another dealer had said that my Optima didn’t need it. When we arrived they told my wife that they didn’ Corp to have a fuse replaced. This was after another dealer had said that my Optima didn’t need it. When we arrived they told my wife that they didn’t have the right fuse. What a waste of time! No information on when we should return More

I had an appointment scheduled for a recall item and an oil change and tire rotation and thought it was at 7:30 am. It wasn’t until 3:30 pm. Keith got me in right away and completed my service entirely s oil change and tire rotation and thought it was at 7:30 am. It wasn’t until 3:30 pm. Keith got me in right away and completed my service entirely so I didn’t have to go back. Keith is professional, polite and very accommodating. I highly recommend him. Thank you Keith! More

My husband and I have taken but of our there to get fixed and they call and say it's ready and it has the same problem we took in for. Been very frustrating having to go back and forth from wentzville to Che and they call and say it's ready and it has the same problem we took in for. Been very frustrating having to go back and forth from wentzville to Chesterfield every couple days to try to get it right. More

Solid service and customer area was clean and comfortable. Always treated well when I come here for service. Thanks. comfortable. Always treated well when I come here for service. Thanks. More

One day appt took 4 days. My vehicle was driven well beyond any test drive mileage and time. (46 min 26.7 miles average speed of 42 mph) This was supposed to be a test dri My vehicle was driven well beyond any test drive mileage and time. (46 min 26.7 miles average speed of 42 mph) This was supposed to be a test drive for a reported sputter when coming to a complete stop or starting from a complete stop. So take it for a joyride for 27 miles!!?? I feel violated and have lost any trust in this service dept. More

Over 2 hours for an oil change and tire rotation is a bit much, but the waiting area was pleasant enough. When driving home the tire pressure display on my dashboard showed that all 4 tires were underinflate much, but the waiting area was pleasant enough. When driving home the tire pressure display on my dashboard showed that all 4 tires were underinflated. Is this typical after a tire rotation? More

Excellent customer service, kind, was not pushy, willing to listen and understand what i wanted. to listen and understand what i wanted. More

Katie was great. She was attentive and responsive. Will continue to shop with her. Thanks She was attentive and responsive. Will continue to shop with her. Thanks More

The sale process was great my issue was after the sale was completed the dealership failed to respond in a timely manner when I called or texted I either received no response or would be told that they wo was completed the dealership failed to respond in a timely manner when I called or texted I either received no response or would be told that they would get right back to me and then there was no response. The communication part is a huge deal in any business. I just wish the communication was a lot better after the sale. More