Jim Butler KIA - Service Center

Very nice staff. Very efficient. Didn't have to wait too long for my car. Very efficient. Didn't have to wait too long for my car. More

Keith Sutton is very knowledgeable and helpful. I'm happy with Keith and the service department. I'm happy with Keith and the service department. More

Just came in for an innocent look at used cars----and was treated royally, got all my questions answered and even saw a car I really liked. It was a little pricey but they made me an offer I couldn't refuse treated royally, got all my questions answered and even saw a car I really liked. It was a little pricey but they made me an offer I couldn't refuse. Nice car, nice experience. More

Appointment was set up 3 weeks in advance. Three items were on my service order. Two were completed but one item was not completed because the repair part was out of stock. Go figure??? Now Three items were on my service order. Two were completed but one item was not completed because the repair part was out of stock. Go figure??? Now I will need to return for completion of the final item; which is a recall repair. More

The delay to get in is now months. That is too long for me. I switched my maintenance to another dealership. That is too long for me. I switched my maintenance to another dealership. More

We were pleased with the experience at Kia butler of St. Louis. It was fone Louis. It was fone More

Our experience with Jim Butler Kia was great! Everyone was friendly and helpful both in person and digitally. Everyone was friendly and helpful both in person and digitally. More

Jan 30 went in for install of a theft protector and because ABS/ traction lights were showing on dash panel. Was told That Right rear wheel sensor part c1209 would be ordered and I would be called. T because ABS/ traction lights were showing on dash panel. Was told That Right rear wheel sensor part c1209 would be ordered and I would be called. This was still under warranty til Feb 22. No one ever called me as the service writer had said he would. I called 10 days later not knowing that parts come in as little as 3-4 days. That particular day was treated with a smart aleck attitude and condescending tone both on the phone and in person. Feb 20, part was installed. When getting in car, lights were still engaged on the dash. I went back in to service writer to say lights were still on. He said give me your keys and left. Not what he was doing or where he was going. 20 min goes by, He comes in and says the part is defective and you’ll have to come back after parts are ordered. You will be called. I said, I’m sorry to say this but on Jan 30 I was told I would be called and no one called. He said oh really. Well I will go to my computer right now and make sure the part is ordered and I will call you. This is Feb 20. On Feb 22 I call the parts dept to ask if part has come in and Paul in Parts tells me that NO Parts have been ordered for my car. He asks who the Service writer is and I give him his name. He says I will make sure the part is ordered and the Service Writer will call you today to touch base with you. Of course I knew the Writer would not call me. I’ve been coming since 2019 I got in my car and drove to Butler Kia and went to parts and service. Paul in Parts had ordered the part like he said he would. I went to Keith as the original Serv writer was not there and of course he set up an appt Right away and set he would make sure my car was serviced quickly since this would be my 3rd trip For the same issue.. This original service writer I’m guessing does not like women business people or women in general. Disrespect and indignant attitudes go nowhere in business. Mr Butler, if still alive, would not tolerate rudeness to customers. More

Keith Sutton, Feb 27, the service writer, made this 3rd trip in 30 days, a pleasant experience. Keith was extremely polite, courteous, respectful and thorough. He advised when my car went to the serv trip in 30 days, a pleasant experience. Keith was extremely polite, courteous, respectful and thorough. He advised when my car went to the service bay and 45 min later retrieved me as the work was completed. He is consistently This way with all customers as I have observed him with others in the waiting area. Compared to the other male service writer whose name appears on my slips of Jan 30 and Feb 20, This was like I was in 2 different dealers. I will request Keith for any future service trips. More

Keith Sutton was competent and professional. Car was done before expectation and I always appreciate the car wash. Car was done before expectation and I always appreciate the car wash. More