Jim Butler KIA - Service Center

Lack of communication has been an issue. Someone would say they would call on Tuesday and we still hadn't heard on Friday. They say it will be an hour or hour and a half (they know we are wa Someone would say they would call on Tuesday and we still hadn't heard on Friday. They say it will be an hour or hour and a half (they know we are waiti g in the area) and we still haven't heard 2 hours later. When WE call THEM only to find out there is a problem. That is just the tip of the iceberg. More

Always great service and friendly, helpful staff. Keith easily explains what needs to be done. He was able to get me in quickly when it was apparent my car needed new tires. Keith easily explains what needs to be done. He was able to get me in quickly when it was apparent my car needed new tires. More

My experience was one of the quickest and most efficient car buying experiences I've had and I've bought a dozen vehicles. Jean Silverio is the best car salesman I've ever met. I wouldn't buy from anyone el car buying experiences I've had and I've bought a dozen vehicles. Jean Silverio is the best car salesman I've ever met. I wouldn't buy from anyone else More

Dealership was very clean and all the employees we dealt with were very professional and helpful. with were very professional and helpful. More

They were very fast with getting my recall completed on my KIA SOUL. Very friendly service advisor as well. Highly recommend my KIA SOUL. Very friendly service advisor as well. Highly recommend More

I have purchased two vehicle from Jim Butler Kia since April of 2021 ..My new Kia K 5 Gt up line is the vehicle kia is refusing to fix.. I kept up with the maintenance and get the oil change and tire rota April of 2021 ..My new Kia K 5 Gt up line is the vehicle kia is refusing to fix.. I kept up with the maintenance and get the oil change and tire rotation when due. I have always drove out of my way to go back to that dealership to get my service taken care ,that I pay out of my pocket ..On one visit they broke a seal around the oil filter and somehow the metal shield under the car got broke and no one knows how ..Left without knowing drove down the road and heard a loud noise .So I pulled over and their was oil on my engine and realized that the shield was dragging down the road. Had to take my car back and fight to get a loaner .I have been trying to get the paint fixed on my car for over 5 months now ..Left a review back in November ..Service manager called we talked and both agreed to have it taken care after the holidays ..It is now February and I have not heard a word ..Called them on February 7th it was a Monday . Talked to a gentleman and he acted like he had no clue what was going on .Then said oh you are talking about the Shield .I said well yes that too .They were supposed have put the shield on when I took my car down for my last oil change. They did not ..It is now Thursday February 10th and still have not received a call back about getting the paint problem on my new car fixed.. I know they are just trying to keep putting it off so they warranty expires .This is completely ridiculous to have to go through this much xxxxxxxx . I actually took my car to a Kia dealership near my work for my last oil change and tire rotation and it was amazing ..Jim Butler Kia service department makes me feel like I am a big inconvenience and very unwelcomed and you should never treat customer that way ..Especially paying customer ..I am going to let my lawyer handle it from here and contact the Better Business Bureau ..I am tired of waiting and getting pushed around .. More

I have had nothing but problems with the service department..Will not fix the paint problem on my car ..Get a attitude when dealing with the service ..I pay a lot of money for my car for the paint t department..Will not fix the paint problem on my car ..Get a attitude when dealing with the service ..I pay a lot of money for my car for the paint to becoming off the front of my car ..I don't drive down gravel .Scheduled a oil change my son took it yesterday and they were suppose to put the part on the car that got broken after the last oil change but no one knows how that happened ..Now I have to make another appointment to drive my car back down their again for them to put it on which is absolute ridiculous because they knew to put it on during my oil change..We have bought 2 cars their since April and I can not believe I am having this much trouble .I should not be having paint chips on the front of my car ..Will not buy another vehicle through them or referred anyone to them .. More

I have had the pleasure of seeing and speaking with Keith for my service appointments each time at Jim butler and I would honestly feel contrite if I didn’t take this time to leave him a well deserved 5 star for my service appointments each time at Jim butler and I would honestly feel contrite if I didn’t take this time to leave him a well deserved 5 star review, so here I am! I almost can’t believe this man has been at Jim Butler nearly 13 years... he is so professional and friendly every single time! He will help you with any questions and will explain them as detailed as you need. you won’t feel like a bother in the least bit. ALWAYS has a smile on his face, and it’s such a pleasure! Thanks Keith! More

I really enjoyed my time here. This is the best dealership hands down. Everyone was so sweet! Got a great car, great deal!Thanks again guys! dealership hands down. Everyone was so sweet! Got a great car, great deal!Thanks again guys! More

haven,t done anything with them yet, never answered me do not know what they are like, they didn,t answer me wanted someone to set up to service my 2019 kia sorento. I guess I will try someone else do not know what they are like, they didn,t answer me wanted someone to set up to service my 2019 kia sorento. I guess I will try someone else More