Jim Butler KIA - Service Center

Quick, courteous and thorough. Appreciated quick turnaround and the phone call letting me know the outcome. Appreciated quick turnaround and the phone call letting me know the outcome. More

Keith and Jake were very welcoming to me, and genuinely wanted to get my car in as soon as possible to have my issue addressed. Keith kept me informed of the findings, and how to remedy it. The most impres wanted to get my car in as soon as possible to have my issue addressed. Keith kept me informed of the findings, and how to remedy it. The most impressive thing about Keith, and at least one technician, is that they made it into work despite icy conditions that morning, and since my car was already there, they were able to complete service on it that day. Thank you so very much!! More

I was very happy with the quickness and the polite manners of all the employees. manners of all the employees. More

Charging $175 for a DIAGNOSTIC to be run and not doing ANY work is xxxxxxxx. It took all of 30 seconds to plug in the coder and look to see what the code was referring to. Thank goodness Keith was there a ANY work is xxxxxxxx. It took all of 30 seconds to plug in the coder and look to see what the code was referring to. Thank goodness Keith was there and said since it wasn’t explained to me I didn’t have to pay, but this is not how you treat customers. It wasn’t this way in the past and since this is how you are running your service center now, I will not be coming back to this location for any Kia services from that point on. Had I not returned calls and left my vehicle there for days on end, I could understand. But I dropped my vehicle off when asked and picked it up in the same day as well as getting back to Keith as soon as I was able to discuss my vehicle’s need. More

I purchased a car with the understanding it came with the Jim Butler Powertrain as expressed to me from the salesman and the finance personnel. Only to now be without my car for almost 5 months due to engine Jim Butler Powertrain as expressed to me from the salesman and the finance personnel. Only to now be without my car for almost 5 months due to engine issues...not fixed and not only do I have to pay a large amount to get my car, I also have to pay waaaayyyy more to get it fixed. Of course still paying a note. Do not recommend! More

Awesome team to work with. Bought new car, walked in and walked out with smooth transitions beginning to end. 1st class Business in my opinion. I bought a lot of new cars in Bought new car, walked in and walked out with smooth transitions beginning to end. 1st class Business in my opinion. I bought a lot of new cars in my life time. This was the easiest. Thank you Team Kia! More

They was timely with the service and the whole process was very thorough. I believe whenever I have an issue they took time to explain to my understanding. was very thorough. I believe whenever I have an issue they took time to explain to my understanding. More

It's lousy to charge a fee for credit card useage and call it an ambiguous name. call it an ambiguous name. More

As always excellent and friendly service. You all make going to service a pleasant experience. You all make going to service a pleasant experience. More

My wife absolutely loves the way they talk to her in her language; respectfully. They keep their agreed upon time commitments. They do excellent work! language; respectfully. They keep their agreed upon time commitments. They do excellent work! More