Jim Butler KIA - Service Center

Everytime I go it's a long wait (with appointment). I've been waiting on several parts for a year now. No one ever knows what I'm talking about. Told something new everytime no one is ever helpful in m I've been waiting on several parts for a year now. No one ever knows what I'm talking about. Told something new everytime no one is ever helpful in my opinion just a run around. I really miss my old dealer. More

Fraqm sales, to the business office to the service deapartment, everyone and everything is definitely FIVE STAR!!! They listen to you to understand your wants and needs. I'm so glad that I found this deapartment, everyone and everything is definitely FIVE STAR!!! They listen to you to understand your wants and needs. I'm so glad that I found this dealership!! More

I did not work with Keith Sutton. I didn't work with anyone in the service department. I didn't work with anyone in the service department. More

My visit to Jim Butler Kia, in which I purchased a 2023 Kia Rio LX was "bussin" as the children say these days. Kia Rio LX was "bussin" as the children say these days. More

I've had the car in the shop three times recently. I think we finally resolved the issues... driving like new again. Thanks Keith for all you do! I think we finally resolved the issues... driving like new again. Thanks Keith for all you do! More

My oil change took over 3 hours with an appointment this last week. I don’t plan on coming back to Jim butler because every time I come there is an issue with service and timeliness. I understand staffing i last week. I don’t plan on coming back to Jim butler because every time I come there is an issue with service and timeliness. I understand staffing is an issue but the schedule needs to be adjusted to the staffing level. Also, the last time I got an oil change it leaked in my driveway. More

My car still had stickers and was not charged prior to picking up after purchase. The salesperson was great. Service was not. picking up after purchase. The salesperson was great. Service was not. More

I have always had excellent service here, which is why I continue to go back. Keith has always been great to work with! continue to go back. Keith has always been great to work with! More

It took 1 and 1/2 months to get a service appointment. Then they can’t check my check engine light because there was no tech even though it was on my appointment. Then they forgot about me at my appointme Then they can’t check my check engine light because there was no tech even though it was on my appointment. Then they forgot about me at my appointment while I sat there for 3 hours. Then the said they would call me with the how much it would be to fix my car and I am still waiting. So i am extremely disappointed in the way I was treated at my appointment. I do not recommend. More

Keith has helped me service my Kia for 11 years. He is excellent concerning customer service, and knowledgeable about the car He is excellent concerning customer service, and knowledgeable about the car More