Jim Butler KIA - Service Center

Great customer service. They always answer my questions in a way I can understand, and they are always friendly. They always answer my questions in a way I can understand, and they are always friendly. More

Keith as always does a great job. The service Dept is what keeps me coming back to KIA. Dealing with Keith I always feel I am being treated with respects and never mislead. The service Dept is what keeps me coming back to KIA. Dealing with Keith I always feel I am being treated with respects and never mislead. More

Lack of communication has been an issue. Someone would say they would call on Tuesday and we still hadn't heard on Friday. They say it will be an hour or hour and a half (they know we are wa Someone would say they would call on Tuesday and we still hadn't heard on Friday. They say it will be an hour or hour and a half (they know we are waiti g in the area) and we still haven't heard 2 hours later. When WE call THEM only to find out there is a problem. That is just the tip of the iceberg. More

Always great service and friendly, helpful staff. Keith easily explains what needs to be done. He was able to get me in quickly when it was apparent my car needed new tires. Keith easily explains what needs to be done. He was able to get me in quickly when it was apparent my car needed new tires. More

Good customer service. People are always friendly and helpful.and always look into getting a done. People are always friendly and helpful.and always look into getting a done. More

Keith is and always has been great in his role. He is very honest and only tries to sell you if something if it is really needed, meaning not trying to up-sell KIA products. The dealership is awe He is very honest and only tries to sell you if something if it is really needed, meaning not trying to up-sell KIA products. The dealership is awesome as well and I've been with them since 2009, so NOV 2023 my wife traded her 2019 Sorento in and we bought 2 brand new cars that we love. More

Always great experience with Keith and service techs like Jason. I have always been happy bringing car there. Jason. I have always been happy bringing car there. More

I have always liked these service dept guys from the beginning , they have found things wrong before it became an issue with my car, I just wish they had a loaner car, as I can get more things done.. Ke beginning , they have found things wrong before it became an issue with my car, I just wish they had a loaner car, as I can get more things done.. Keith is the best communicating and spot checking . More

Very nice visit and service at Kia. I almost even look forward to it. Almost. I almost even look forward to it. Almost. More

The valet service they offer seems to surprise them the day of each time. I end up having to call to remind them to come pick up my vehicle, which results in getting my vehicle back later than expected. Ea day of each time. I end up having to call to remind them to come pick up my vehicle, which results in getting my vehicle back later than expected. Easy to work with them though, and do greatly appreciate the valet service. More