Jim Butler KIA - Service Center

They Made a Mistake and Took No Accountability — I Proved It Myself I brought my car in for a free-of-charge service recall related to a fuse. While it was there, Jonathan Hutchens recommended I replace m It Myself I brought my car in for a free-of-charge service recall related to a fuse. While it was there, Jonathan Hutchens recommended I replace my A/C discharge hose — which required evacuating and recharging the refrigerant. I trusted this recommendation, even though my A/C was working perfectly before the service. I hadn’t brought my car in for A/C issues, but I took their word for it. A couple of weeks later, I noticed my A/C was not blowing cold air. When I called to report the issue, I expected Jonathan Hutchens, the lead technician, to say something like, “We’ll take a look — we may have made a mistake.” Instead, he immediately got defensive and dismissive. He told me, “The system is a little more complicated than just adding refrigerant. There are multiple parts,” in a tone that was condescending and infantilizing — as if I couldn’t possibly understand how a car works. After spending nearly $2,000 on services I didn’t initially ask for, I expected more than to be brushed off and talked down to. It really left a sour taste in my mouth going into my follow-up appointment. Since Jonathan didn’t take my concern seriously, I felt I needed to do my own research so I wouldn’t be charged another unreasonable diagnostic fee (which he was alluding to in the call). I bought a manifold gauge and confirmed the low-side pressure was extremely high — 71 psi, well outside normal range. I brought the car back, insisted they check it, and asked why that hadn’t been done in the first place. No one could give me a straight answer. Jonathan, once again, was sarcastic and dismissive, saying they had done only a “visual inspection” with no diagnostic work — which made me wonder why the A/C hose was replaced at all. After going in circles with Jonathan, he finally involved Jake, the manager of maintenance, who admitted he was newer to the dealership and working to improve things. He acknowledged that diagnostics should have been done before recommending the part replacement. When Jake later called to let me know my car was ready, he confirmed what I had already discovered: the A/C system had been overcharged with refrigerant, likely due to someone confusing kilograms with pounds during the recharge. He also reiterated that the hose replacement should not have been performed without proper testing. The worst part? No one — not Jonathan, not even the head of maintenance — ever apologized or acknowledged the inconvenience or the risk I was exposed to. I had been driving for weeks with an overcharged system, which could have easily led to long-term damage to my compressor. I had to fight to get them to reevaluate their own work, and even after confirming they were at fault, there was zero accountability or ownership. That is completely unacceptable customer service. I trusted them with my vehicle, and that trust was clearly misplaced. I’ll be warning everyone I know not to visit Jim Butler Kia — and though I had planned to purchase a new vehicle within the next year, I can now guarantee it will not be with them. More

Very courteous and helpful. In and out in timely manner plus free car wash and vac! In and out in timely manner plus free car wash and vac! More

Since the car was purchased there, most of the service has been performed to there. has been performed to there. More

I live less than five minutes from Lou Fusz KIA. But because of the friendly courteous and professional staff at Jim Butler Kia, I am more than happy to drive the extra distance. I am very happy wit But because of the friendly courteous and professional staff at Jim Butler Kia, I am more than happy to drive the extra distance. I am very happy with the service I receive. When there is a need to have service or regularly scheduled maintenance I am confident that when my car leaves the service department it will be running as efficiently as possible. I give the staff, the service and my 2023 KIA 5 stars. More

Jim Butler Kia did a wonderful job with my Kia. I was very pleased thanks. I was very pleased thanks. More

He was very polite and kept me aware of the timing and then washed my car which I appreciated. My service experience was great. then washed my car which I appreciated. My service experience was great. More

Keith was very professional and made me feel special. He was also very knowledgeable and explained everything they were doing to my car. Very satisfied. He was also very knowledgeable and explained everything they were doing to my car. Very satisfied. More

Fast, friendly, clean. .Keith is always a pleasure and very knowledgeable. We only use jim butler kia! .Keith is always a pleasure and very knowledgeable. We only use jim butler kia! More

Clean and accommodating place people are friendly, my car was done in a timely manner was done in a timely manner More

Jim Butler Kia is hands down the best dealership we have ever been to! We have multiple Kia’s because of the outstanding service team and amazing sales. Always a great experience! ever been to! We have multiple Kia’s because of the outstanding service team and amazing sales. Always a great experience! More