Jim Butler KIA - Service Center

Kind. nice.friendly.a very nice person.hospitable.anwered all questions I needed to know..I was very appreciated..great job.thanks nice.friendly.a very nice person.hospitable.anwered all questions I needed to know..I was very appreciated..great job.thanks More

Hands down the best experience I have had yet at a dealership! Frankie and Mary went above and beyond. I am so grateful to have found such a great place to work with. I have purchased many vehicles an dealership! Frankie and Mary went above and beyond. I am so grateful to have found such a great place to work with. I have purchased many vehicles and this was the best! Thank you again! I can’t wait to do business again! More

Everyone was great answered all my questions and friendly and help would always pick Jim Butler Kia and help would always pick Jim Butler Kia More

All staff greeted me with a welcome and a smile. Paperwork was processed quickly and my car was tagged and taken to the garage within a short time. Waiting area was clean and neat. Wait time was Paperwork was processed quickly and my car was tagged and taken to the garage within a short time. Waiting area was clean and neat. Wait time was very reasonable given the services my car required. Service intake staff alerted me promptly upon completion. My car was returned to me clean and in good order. More

Very disappointed in service. Primary issue handled but car was damaged following completion of repairs. Primary issue handled but car was damaged following completion of repairs. More

Everyone was friendly and they showed me the parts that needed replacing. I was very comfortable with the service manager and dealership. needed replacing. I was very comfortable with the service manager and dealership. More

Friendly with a smiling, always answers my big and small questions Need bigger parking lot questions Need bigger parking lot More

Everyone I have ever dealt with in the Jim Butler Kia service department has always been very friendly and helpful. service department has always been very friendly and helpful. More

The part/assembly that they replaced did NOT work when the said they said it was ready to pickup . Poor customer service that they did not check to ensure it worked properly (I.e. it was a defective par the said they said it was ready to pickup . Poor customer service that they did not check to ensure it worked properly (I.e. it was a defective part ) . O had to take a half day vacation to bring it back to be told that I’ll have to bring it back again after they get a new part (hopefully it works… but I’ll have to drop it off again and be without a car )…I will never buy a Kia again due to the recurring parts replacement issues on our Optima’s , the nationally-known issues with Kia’s being easily stolen and Kia doing nothing about it, and the fact that our service experience with our Toyotas at Jay Wolfe is light-years better than our Kia experience More

Jim Butler Kia was very welcoming and made the entire process very quick and seamless. process very quick and seamless. More