Jim Butler KIA - Service Center

nothing special, time took as expected, the person I dealt with was very freindly and professional dealt with was very freindly and professional More

Always a great experience at Jim Butler Kia! Keith Sutton was super helpful and easy to work with. Keith Sutton was super helpful and easy to work with. More

He still has not contacted me to schedule an appointment to have my windshield leak fixed. I am considering contacting KIA corporate to file a complaint and taking it to another Kia dealership considering t to have my windshield leak fixed. I am considering contacting KIA corporate to file a complaint and taking it to another Kia dealership considering this is a manufacturing issue and is covered under my warranty. More

Always friendly and timely service. Makes an effort to keep you updated. Also very expensive. Makes an effort to keep you updated. Also very expensive. More

Quick, courteous and thorough. Appreciated quick turnaround and the phone call letting me know the outcome. Appreciated quick turnaround and the phone call letting me know the outcome. More

Keith and Jake were very welcoming to me, and genuinely wanted to get my car in as soon as possible to have my issue addressed. Keith kept me informed of the findings, and how to remedy it. The most impres wanted to get my car in as soon as possible to have my issue addressed. Keith kept me informed of the findings, and how to remedy it. The most impressive thing about Keith, and at least one technician, is that they made it into work despite icy conditions that morning, and since my car was already there, they were able to complete service on it that day. Thank you so very much!! More

Service department took good care of me since I had to wait 3 1/2 hours to get my oil changed and tires rotated. I’ve had some issues when I have called to ask questions at the dealership. I’ve not had th wait 3 1/2 hours to get my oil changed and tires rotated. I’ve had some issues when I have called to ask questions at the dealership. I’ve not had the most polite people. I’m considering getting rid of my Kia because of the experience that I’ve had there. My car just turned over 34,000 miles. After my oil change I looked up to see when my next one would be. And they had written down 75,000 miles for my oil change. There’s no way that my car which does not take synthetic oil Would be able to go 40,000+ miles without oil change. So there was a lot of inconsistency altogether. I’m looking at least in car with another dealership. My experiences not always been negative but the last two times has been challenging to say the least. More

I purchased a car with the understanding it came with the Jim Butler Powertrain as expressed to me from the salesman and the finance personnel. Only to now be without my car for almost 5 months due to engine Jim Butler Powertrain as expressed to me from the salesman and the finance personnel. Only to now be without my car for almost 5 months due to engine issues...not fixed and not only do I have to pay a large amount to get my car, I also have to pay waaaayyyy more to get it fixed. Of course still paying a note. Do not recommend! More

Awesome team to work with. Bought new car, walked in and walked out with smooth transitions beginning to end. 1st class Business in my opinion. I bought a lot of new cars in Bought new car, walked in and walked out with smooth transitions beginning to end. 1st class Business in my opinion. I bought a lot of new cars in my life time. This was the easiest. Thank you Team Kia! More

They was timely with the service and the whole process was very thorough. I believe whenever I have an issue they took time to explain to my understanding. was very thorough. I believe whenever I have an issue they took time to explain to my understanding. More