Jim Butler KIA - Service Center

Cheryl and Salvatore were amazing to work with when we purchased our Kia Sorento! We highly recommend them! purchased our Kia Sorento! We highly recommend them! More

No proactive updates on the vehicle, charged me 3% to use a credit card on $1,300 bill, and didn't resolve the original issue. a credit card on $1,300 bill, and didn't resolve the original issue. More

It’s the people not the Dealership . Tthe people always make the big difference always or not. Tthe people always make the big difference always or not. More

Every thing was smooth and quick. Everyone kept up to date every step of the way Everyone kept up to date every step of the way More

I’m tired of bringing my business and getting a xxxx poor job from the service department. It really sad that when you request something very small as a vacuum you can’t get and get an excuse everytime you c job from the service department. It really sad that when you request something very small as a vacuum you can’t get and get an excuse everytime you complain about it! I’m taking my business elsewhere! More

Always go there because of Keith Sutton in service. Also find Dennis, new gal Chrissy nice. Bought 5 cars from Cheryl Cooper. Also find Dennis, new gal Chrissy nice. Bought 5 cars from Cheryl Cooper. More

Keith is the best! He is always patient and thorough. Does the best job accommodating all the customers in a busy service department and you can always count on him to He is always patient and thorough. Does the best job accommodating all the customers in a busy service department and you can always count on him to be professional. More

Had a 9:30 appt for routine service. Dropped the care off at 8:00 and I had to call at 3:00 to check on it. They said it would be ready at 5:30. After that they started working on it as Dropped the care off at 8:00 and I had to call at 3:00 to check on it. They said it would be ready at 5:30. After that they started working on it as I was getting notices on the app that the car was unlocked. Picked it up and found out they implemented a 2% credit card fee they didn’t have before and had not previously mentioned. They also supposedly washed the car but it looked worse than when we bought it in. More

Sold me a cart with a failed safety inspection. Direction signals not working properly, salesman said that was normal. They did switch the bulbs, brake lights went out 1/2 way home 🤔. The faste Direction signals not working properly, salesman said that was normal. They did switch the bulbs, brake lights went out 1/2 way home 🤔. The fasteners for the trunk liner to get to lights were not reinstalled. There were quite a few steps missed at this dealership. Would not but a car here again. What else did they skip? More

We had a great experience in the end. Our salesman was not the friendliest. It seemed as though he was pushing us to look at vehicles he wanted and not what we wanted. We had to be stern Our salesman was not the friendliest. It seemed as though he was pushing us to look at vehicles he wanted and not what we wanted. We had to be stern with him and what we wanted to test drive. However, Sal in the finance dept saved the deal. He was very personable, knowledgeable, friendly and straight forward. The only reason we didn’t walk out was because of him and I told him so. A+ Sal!!! More