Jim Butler KIA - Service Center

Wonderful service! Clean and not much wait time! We will be back for our next oil change! Clean and not much wait time! We will be back for our next oil change! More

Communication has been poor, and the product itself is not great. The vehicle I purchased was filthy. I asked it they could clean it and was told no. This Carnival, under warranty, was sold to me with an not great. The vehicle I purchased was filthy. I asked it they could clean it and was told no. This Carnival, under warranty, was sold to me with an inoperable seat, 2 inoperable seatbelts, 3 inoperable overhead cabin lights, and several other internal cosmetic deficiencies. Of course they tout their sales records, and they tout Kia’s excellent service rating. But in my case, they have not been a good representation of the Kia brand. I am working with a different Kia dealership to resolve multiple issues that are confirmed under warranty. These should have been resolved before they ever put this car up for sale. My sales person Roger has not been great in communication. He told me he would call me a couple days after the sale. No call. I reached out to him to ask a question. He told me he would get back to me the following day. It’s been 3 days and I’ve heard nothing. All around, not great. More

Keith is always so helpful and pleasant to do business with. I enjoy working with him when I bring my vehicle in! Excellent customer service skills with. I enjoy working with him when I bring my vehicle in! Excellent customer service skills More

Everyone here is respectful, courteous, friendly and attentive to customer needs. After finding Jim Butler Kia, we do not have any plans to go anywhere else for our automotive needs. Great job, everyone attentive to customer needs. After finding Jim Butler Kia, we do not have any plans to go anywhere else for our automotive needs. Great job, everyone! More

Waited in a clean, pleasant environment and service was very fast. Efficient at the service desk, polite, answered all questions. very fast. Efficient at the service desk, polite, answered all questions. More

Staff was courteous and professional. They completed the recall work and the 15000 mile service checkup in less than two hours. The trim they replaced looks better than new. I left the se They completed the recall work and the 15000 mile service checkup in less than two hours. The trim they replaced looks better than new. I left the service center a satisfied customer. More

They have been excellent to work with and communications are honest. I appreciate the Service professionals at Jim Butler! are honest. I appreciate the Service professionals at Jim Butler! More

HIGHLY recommend this location for any and all vehicle needs! I have been here for personal and business services and they have been super courteous and friendly with great pricing, appointment availabili needs! I have been here for personal and business services and they have been super courteous and friendly with great pricing, appointment availability, and speed of service. More

Cheryl does the complete walk through on the car. She's extremely knowledgeable and helpful. She's extremely knowledgeable and helpful. More

They Made a Mistake and Took No Accountability — I Proved It Myself I brought my car in for a free-of-charge service recall related to a fuse. While it was there, Jonathan Hutchens recommended I replace m It Myself I brought my car in for a free-of-charge service recall related to a fuse. While it was there, Jonathan Hutchens recommended I replace my A/C discharge hose — which required evacuating and recharging the refrigerant. I trusted this recommendation, even though my A/C was working perfectly before the service. I hadn’t brought my car in for A/C issues, but I took their word for it. A couple of weeks later, I noticed my A/C was not blowing cold air. When I called to report the issue, I expected Jonathan Hutchens, the lead technician, to say something like, “We’ll take a look — we may have made a mistake.” Instead, he immediately got defensive and dismissive. He told me, “The system is a little more complicated than just adding refrigerant. There are multiple parts,” in a tone that was condescending and infantilizing — as if I couldn’t possibly understand how a car works. After spending nearly $2,000 on services I didn’t initially ask for, I expected more than to be brushed off and talked down to. It really left a sour taste in my mouth going into my follow-up appointment. Since Jonathan didn’t take my concern seriously, I felt I needed to do my own research so I wouldn’t be charged another unreasonable diagnostic fee (which he was alluding to in the call). I bought a manifold gauge and confirmed the low-side pressure was extremely high — 71 psi, well outside normal range. I brought the car back, insisted they check it, and asked why that hadn’t been done in the first place. No one could give me a straight answer. Jonathan, once again, was sarcastic and dismissive, saying they had done only a “visual inspection” with no diagnostic work — which made me wonder why the A/C hose was replaced at all. After going in circles with Jonathan, he finally involved Jake, the manager of maintenance, who admitted he was newer to the dealership and working to improve things. He acknowledged that diagnostics should have been done before recommending the part replacement. When Jake later called to let me know my car was ready, he confirmed what I had already discovered: the A/C system had been overcharged with refrigerant, likely due to someone confusing kilograms with pounds during the recharge. He also reiterated that the hose replacement should not have been performed without proper testing. The worst part? No one — not Jonathan, not even the head of maintenance — ever apologized or acknowledged the inconvenience or the risk I was exposed to. I had been driving for weeks with an overcharged system, which could have easily led to long-term damage to my compressor. I had to fight to get them to reevaluate their own work, and even after confirming they were at fault, there was zero accountability or ownership. That is completely unacceptable customer service. I trusted them with my vehicle, and that trust was clearly misplaced. I’ll be warning everyone I know not to visit Jim Butler Kia — and though I had planned to purchase a new vehicle within the next year, I can now guarantee it will not be with them. More