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Jim Butler KIA - Service Center

Chesterfield, MO

4.4
527 Reviews

527 Reviews of Jim Butler KIA - Service Center

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March 04, 2024

You had my car for 13 days I called manager and complained and got car within a couple hours. I am a single senior citizen and was without a car for 13 days. So unhappy More

by atvrider5371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one in particular
March 04, 2024

Easy to work with. Good communication. Excellent work. Nice waiting area. Car ready as promised. More

by kalsleep
Recommend Dealer
Yes
Employees Worked With
Matt Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2024

Excellent experience. Everyone was so nice and helpful. Would definitely recommend Jim Butler Kia. Thank you. More

by mkaiken57
Recommend Dealer
Yes
Employees Worked With
Mary Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2024

Very helpful. In guiding us on the features of the kia carnival. Top notch staff More

by bcarey963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodger Harman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Seifried
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vernisha Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Dickerson, Allen Starnes
March 04, 2024

Excellent service from the moment I walked into the service shop. I would highly recommend. More

by juliankrodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2024

Very nice staff. Very efficient. Didn't have to wait too long for my car. More

by mrsray0904
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2024

Took care of a warranty issue with a front sensor. Dropped it off the night before and picked it up the following day. More

by miclar2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2024

Keith Sutton is very knowledgeable and helpful. I'm happy with Keith and the service department. More

by ljstewart220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2024

The delay to get in is now months. That is too long for me. I switched my maintenance to another dealership. More

by MELISSABUCKHOLTZ
Recommend Dealer
No
Employees Worked With
Keith Sutton
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2024

Appointment was set up 3 weeks in advance. Three items were on my service order. Two were completed but one item was not completed because the repair part was out of stock. Go figure??? Now More

by Jim G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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