Jim Butler KIA - Service Center

Fraqm sales, to the business office to the service deapartment, everyone and everything is definitely FIVE STAR!!! They listen to you to understand your wants and needs. I'm so glad that I found this deapartment, everyone and everything is definitely FIVE STAR!!! They listen to you to understand your wants and needs. I'm so glad that I found this dealership!! More

My visit to Jim Butler Kia, in which I purchased a 2023 Kia Rio LX was "bussin" as the children say these days. Kia Rio LX was "bussin" as the children say these days. More

My oil change took over 3 hours with an appointment this last week. I don’t plan on coming back to Jim butler because every time I come there is an issue with service and timeliness. I understand staffing i last week. I don’t plan on coming back to Jim butler because every time I come there is an issue with service and timeliness. I understand staffing is an issue but the schedule needs to be adjusted to the staffing level. Also, the last time I got an oil change it leaked in my driveway. More

My car still had stickers and was not charged prior to picking up after purchase. The salesperson was great. Service was not. picking up after purchase. The salesperson was great. Service was not. More

I've had the car in the shop three times recently. I think we finally resolved the issues... driving like new again. Thanks Keith for all you do! I think we finally resolved the issues... driving like new again. Thanks Keith for all you do! More

I have always had excellent service here, which is why I continue to go back. Keith has always been great to work with! continue to go back. Keith has always been great to work with! More

It took 1 and 1/2 months to get a service appointment. Then they can’t check my check engine light because there was no tech even though it was on my appointment. Then they forgot about me at my appointme Then they can’t check my check engine light because there was no tech even though it was on my appointment. Then they forgot about me at my appointment while I sat there for 3 hours. Then the said they would call me with the how much it would be to fix my car and I am still waiting. So i am extremely disappointed in the way I was treated at my appointment. I do not recommend. More

Keith has helped me service my Kia for 11 years. He is excellent concerning customer service, and knowledgeable about the car He is excellent concerning customer service, and knowledgeable about the car More

Friendly, understanding shop that gets the job done properly every time we go to there! properly every time we go to there! More

Went in for Service Recall Appointment. After 45 minutes I was told they were finished and my car was in the carwash. I asked them if they were sure about it being completed? They said y After 45 minutes I was told they were finished and my car was in the carwash. I asked them if they were sure about it being completed? They said yes! I told them I was sitting directly across from my vehicle, and it hadn't moved since I arrived. I could see it 30 feet away outside the Service window. After realizing their error, they told me they would move a car and get my vehicle in right away. After sitting for another 10 or 15 minutes, they came back and told me they were out of the recall cameras I made an appointment for and they would need to place an order . They would let me know when they were back in stock. Sorry, want a Carwash? It took me weeks to get this appointment. First service appointment. Tried to get an oil change a few months back and it was 4 - 6 weeks to get on the calendar. Went to another dealership the following week. I don't have a Sales Person, because they left after I made the purchase. Maybe they'll do better next time? More