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Jim Butler KIA - Service Center

Chesterfield, MO

4.4
531 Reviews

531 Reviews of Jim Butler KIA - Service Center

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May 04, 2024

Jim Butler’service department is knowledgeable, professional, and dependable. Arriving for an appointment, I am greeted by service personnel who are prepared with record of my request for the day a More

by nancyheimerl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

I have had multiple issues with my brand new vehicle and the post sales support has been terrible. Car has been into four separate times with the same issues. More

by logan_5_20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Sutton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

By far the best service department in the business! The new service manager Allen is awesome. Thank you!! More

by Lmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Dickerson, Allen Starnes
May 03, 2024

Love the service everytime I use them, love the environment as well. Wish I could always use them. More

by ravenchisley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Seifried
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristi beck , David Dickerson, Allen Starnes
May 02, 2024

Friendly, accommodating, and professional staff. They were able to provide me the car I wanted and answered all the questions I asked. More

by Anna Dornquast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodger Harman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

Raven and Mary were phenomenal I can’t wait to refer to this dealership. Thank you for everything. More

by jburks43092
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raven Chisley
May 02, 2024

They had us in and out and made everything about the experience smooth and easy. More

by joeytrebing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

We are 9 year customers and so happy Keith is back in the service department in Chesterfield. Keith us always friendly, attentive and knowledgeable. More

by Jennifer Kist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

They left the cabin air filter out of my wife’s car after they tried selling her a new cabin air filter and engine air filter. My wife opted out on the cabin air filter so they just didn’t re install it. Coo More

by laurenenloe92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of names
April 29, 2024

They were extremely professional, helpful, sincere, and overall wonderful to work with. They finished my service in a timely manner even with how busy they are. More

by dmgrant1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Silverio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I sadly don't remember her name because I have the memory of a goldfish, but she was phenomenal!!
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