Jim Butler KIA - Service Center

Works with my schedule and provides great service. I only use Jim Butler Kia for service. I only use Jim Butler Kia for service. More

Keith is always very helpful and cordial. The oil change was done in very timely matter. The oil change was done in very timely matter. More

I have every confidence in the service department. Keith Sutton is very knowledgeable forthright in his explanation of the service that is required. I would definitely not recommend waiting to have th Keith Sutton is very knowledgeable forthright in his explanation of the service that is required. I would definitely not recommend waiting to have the service completed. More

The service department is second to none I was promptly greeted and my Carnival was brought into the service department In a matter of minutes my van was diagnosed, and the problem was fixed! greeted and my Carnival was brought into the service department In a matter of minutes my van was diagnosed, and the problem was fixed! More

Love the dealership but the service department is difficult to work with. It is not the people but the system of having one person assigned. This person is the only person who can tell you about yo difficult to work with. It is not the people but the system of having one person assigned. This person is the only person who can tell you about your car. It is hard to make an appointment. The on-line system doesnt work, so you have to email. Sometimes you hear back and sometimes you dont. Last time I brought my car in for a recall, oil change and emissions. The dashboard got broke in the shop. Then the spedometer had to be reset. They drove the car for 100's of miles and left it on empty. My car was there over a week. More

Overall, everything went smoothly, but we did encounter a bit of a hiccup with the financial guy. Fortunately, that was resolved, and we ended up securing a fantastic deal. bit of a hiccup with the financial guy. Fortunately, that was resolved, and we ended up securing a fantastic deal. More

Service agent was excellent to work with and communicated well. The wait seemed a bit long since they didn't take my car back until about an hour after the scheduled appointment time, but they may have been well. The wait seemed a bit long since they didn't take my car back until about an hour after the scheduled appointment time, but they may have been hampered by the weather. The waiting area was fine. Once they took the car back to work on the turnaround time was good. They do need to shorten the number of weeks in advance I had to make my appointment online just to get an oil change. More

Keith was professional and very informative on the issues at hand! Everyone was very helpful! at hand! Everyone was very helpful! More

Keith was friendly and knowledgeable? Looked up a possible recall when I mentioned 8 received a letter from Kia. Service was completed in a timely manner. Looked up a possible recall when I mentioned 8 received a letter from Kia. Service was completed in a timely manner. More

Great work except they forgot to treat my windshield as I requested. This has been forgotten on previous visits as well. requested. This has been forgotten on previous visits as well. More