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616 Reviews of Jim Butler KIA - Service Center
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September 13, 2024
Friendly salesman, quick service, honest and upfront without any pressure, and very comfortable dealership. Will come back without any pressure, and very comfortable dealership. Will come back More
by nicholasjstafford
Verified Customer
September 13, 2024
Very professional, they worked really hard to get me into my dream car and they felt like family. Cheryl was a great help and gave me great advice as far as payments and refinancing. my dream car and they felt like family. Cheryl was a great help and gave me great advice as far as payments and refinancing. More
by jerrisae
September 11, 2024
Very friendly. Easy to talk to. He kept me informed of status of repair. Service was done expeditiously. Easy to talk to. He kept me informed of status of repair. Service was done expeditiously. More
by brendaakessel
Employees Worked With
September 11, 2024
Jonathan was excellent with setting clear expectations, provided a comfortable experience with the planned service and was clear with the service summary when it was done. Thanks! provided a comfortable experience with the planned service and was clear with the service summary when it was done. Thanks! More
by GPF
September 10, 2024
I bought my vehicle brand new in end of June and in early July I noticed a blue line on my screen. I have reached out to Kia service department and spoke with Keith Sutton several times about this issue with July I noticed a blue line on my screen. I have reached out to Kia service department and spoke with Keith Sutton several times about this issue with the screen. I took my vehicle up to the service department to be looked at, just for nothing to be resolved or changed. Everytime I called, I’m asked for me to send screenshot of the screen by email, which I do and now it’s September, I have yet to hear back or provided an update on the steps need to take. it’s very upsetting to buy a new vehicle from Kia and to already have an issue right out the gate, that has yet to be resolved. I have been provided absolutely no help or communication from and the Kia service team. All I’m wanting is blue line to be removed From screen on my new vehicle. More
by Danyiel Boer
Employees Worked With
September 10, 2024
Made the appointment weeks in advance for a recall. After sitting for hours I was informed they didn't have the right part to fix the recall. I had to take a day off work. After sitting for hours I was informed they didn't have the right part to fix the recall. I had to take a day off work. More
by reneighbor
September 10, 2024
Great service with attention to detail. Also, very prompt and professional. Thanks did not have to wait very long for the job to be completed and was back on the road to n no time. Also, very prompt and professional. Thanks did not have to wait very long for the job to be completed and was back on the road to n no time. More
by Debra
September 09, 2024
I bought my car in 2019 from Jim Butler Kia. I have had all of my service appointments at the dealership, with the exception of 1, because they couldn’t get me in for like 6 weeks and I was alre I have had all of my service appointments at the dealership, with the exception of 1, because they couldn’t get me in for like 6 weeks and I was already overdue, so my fault for not scheduling in advance. At first, the service department was fast, efficient, and well priced for regular car maintenance. I would drive over 40 minutes to save $40 compared to chain oil change spots closer to me. The last few times I have gone though, I have had to wait longer than an hour and the cost savings is no longer there. I went last week for a scheduled oil change and “something happened” so they were running behind. I had to wait nearly 3 hours for an oil change. The service worker was nice but the service in general is no longer worth it. More
by auntcece07
Employees Worked With
September 09, 2024
Keith is very good at communicating what service is needed and at cost and time estimates. needed and at cost and time estimates. More
by andee1
Employees Worked With
September 06, 2024
Too long of wait even with a reservation. double of what I was told it would take. costs are too high. double of what I was told it would take. costs are too high. More
by fhines1
