Jim Butler KIA - Service Center

Took my 24' kia niro in for a oil change and was surprised at the total cost of the change being lower than expected. They also didn't charge extra to check a concern I had about my vehicle's clutch surprised at the total cost of the change being lower than expected. They also didn't charge extra to check a concern I had about my vehicle's clutch actuator fluid. More

It took 7 months to give me an answer on my car, after I bought it and only had it three weeks before it had to go into the shop for a new motor. No communication in the mean time. bought it and only had it three weeks before it had to go into the shop for a new motor. No communication in the mean time. More

Keith is always awesome to work with. I feel like I have received personal attention when working with him over the last 8 years. I feel like I have received personal attention when working with him over the last 8 years. More

They had my car for 7 weeks. I understand staffing shortages, but would’ve appreciated a bit more proactive communication. I got a lot of updates about my car from Kia corporate. I understand staffing shortages, but would’ve appreciated a bit more proactive communication. I got a lot of updates about my car from Kia corporate. I feel like if I call you repeatedly and you repeatedly told me my car will be ready in the next couple of days and it’s not, I would appreciate a phone call updating me and letting me know what’s happening More

The Service staff was very friendly and knowledgeable: I felt very informed about everything being done to my car and was informed with updates throughout my appointment. Very happy and I will be back for m felt very informed about everything being done to my car and was informed with updates throughout my appointment. Very happy and I will be back for my service needs most definately! More

I was kept very well informed as work progressed and given options to have other work done. I have been working with Keith for years and always found him to be extremely helpful. given options to have other work done. I have been working with Keith for years and always found him to be extremely helpful. More

Excellent service by the whole team! It is a pleasure to have a dealer service department go above and beyond :) It is a pleasure to have a dealer service department go above and beyond :) More

Prompt, efficient service, friendly personnel. We were pleased with the service that was provided to us We were pleased with the service that was provided to us More

Great service while I waited and kept me posted . He also updated service bulitans and recall He also updated service bulitans and recall More

The service performed was great, very nice people. Only two concerns, we asked to have help with setting up our phone with the radio. But the service representative did not get help for us with that. Only two concerns, we asked to have help with setting up our phone with the radio. But the service representative did not get help for us with that. The other issue is the communication on how many miles between oil changes. We were told by service a couple months ago we could wait till 8,000 miles, or we would have brought in much sooner. Then when we arrived, the service representative said 3,000 miles. The sticker they put on the window was for the next oil change in 3,000 miles. But the info at the dealership states 5,000 miles. So, which is it? More