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533 Reviews of Jim Butler KIA - Service Center
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August 13, 2024
Everyone was so helpful in finding the best vehicle that suited my needs. I love my new car! suited my needs. I love my new car! More
by holmesbrown78
Verified Customer
August 13, 2024
Was able to get an appointment very quickly and service didn’t take as long as I expected. didn’t take as long as I expected. More
by sandythreadgill
Employees Worked With
August 13, 2024
I messed up the date for my service date but they fit me in and made it easy in and made it easy More
by rieski5
Employees Worked With
August 13, 2024
Good service. The place was friendly and clean. Love my Kia Soul. Would recommend you all. The place was friendly and clean. Love my Kia Soul. Would recommend you all. More
by shavernorma17
Employees Worked With
Other Employees :
Christina Rice, Grace Boyer
August 09, 2024
Jonathan and Keith were so kind and helpful with my problem. I greatly appreciate them and the rest of the Kia family. Thank you! problem. I greatly appreciate them and the rest of the Kia family. Thank you! More
by Debra
Employees Worked With
Other Employees :
I only spoke with Keith and Jonathan but everyone is always great at this location
August 09, 2024
Staff was very friendly, everything went smoothly on the purchase of a truck they had listed for sale. purchase of a truck they had listed for sale. More
by skcrensing
August 07, 2024
Brought car in for oil change and emissions inspection. Second time in a row that scheduling times were wrong by almost 2 hours. After work was completed I found an issue marked in red on the inspection sh Second time in a row that scheduling times were wrong by almost 2 hours. After work was completed I found an issue marked in red on the inspection sheet. The service attendant had overlooked it. and I pointed it out to her. The notation says "requires immediate attention". I was then informed that the technician had left for the day and the earliest I could schedule the repair was in September. Since this was marked "immediate attention" I questioned this. Seems like this should have been repaired immediately. Christina then said she would check with her manager and try to get me in earlier. She called me back that night to schedule the fix 2 days later. The work was completed but I had to give up most of another morning. I have been a loyal customer of Jim Butler for 8 years and it seems like customer service has been deteriorating lately. I had worked with Keith Sutton almost exclusively until lately and he always seemed on top of things. More
by htg518
August 05, 2024
Recommend service center: MAYBE- not yes and not no. Had car in for oil change and emissions. Second time in a row the appointment time was wrong! After service I noticed a red box checked indicating "i Had car in for oil change and emissions. Second time in a row the appointment time was wrong! After service I noticed a red box checked indicating "immediate attention". The attendant missed it and only saw it when I brought it to her attention. I was then told that the technician left for the night so repair could not be done now. I asked if it was okay to drive my car then. I was told I would have to bring it back, the first date mentioned was in September! This seemed outrageous for an item marked "immediate attention". At this point Christina said she would talk to her manager about fitting me in sooner. She called me at home later to say they could complete the repair 2 days later- which they did. So...not the best experience. I have been a loyal customer for almost 8 years. Keith Sutton has always been exceeding helpful but lately it seems the service department as a whole has been deteriorating. More
by htg518
August 03, 2024
My sales man Tyler was the best and the customer service was perfect. Thank you Tyler was perfect. Thank you Tyler More
by reginabrooks987
