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533 Reviews of Jim Butler KIA - Service Center
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November 19, 2024
My car seat is not fixed yet it going to be a month now. It's a new car. The after sales service is pathetic. I wish I never gave them my business It's a new car. The after sales service is pathetic. I wish I never gave them my business More
by gobindamohan
Verified CustomerEmployees Worked With
JAMES DELALOYE
November 18, 2024
Keith took really good care of me has been my service advisor since 2015 would always recommend him advisor since 2015 would always recommend him More
by lslaughter69
Employees Worked With
November 18, 2024
Easy drop off, i was helped quickly and efficiently and with kindness. Everyone was helpgul with kindness. Everyone was helpgul More
by kelsih16
Employees Worked With
November 18, 2024
Outstanding service and very courteous Jonathan took the time when I got there and left the time when I got there and left More
by coachseegs
Employees Worked With
November 18, 2024
Keith‘s very efficient. They are very knowledgeable. He has Helped to explain the issues as they rise. He definitely knows his business. They are very knowledgeable. He has Helped to explain the issues as they rise. He definitely knows his business. More
by stanmans
November 14, 2024
I worked with Jonathan & Keith on this complaint regarding the trim being denied is absolutely unacceptable. I sent a message to Jonathan 2 days ago and no response back! After speaking with other d regarding the trim being denied is absolutely unacceptable. I sent a message to Jonathan 2 days ago and no response back! After speaking with other dealerships I have been told that since I still have an active basic warranty and with the trim being a manufactured defect that the dealership is responsible for taking care of situation. If Kia corporate continues to deny it, then it's up to the dealership (Jim Butler) to rectify the situation. This is just wrong on all levels! I need to speak with the general manager or someone that can approve my claim. No terms of service have been provided to deny my claim, only an entity (Bob DPSM) who just says it's denied. That's not a valid reason to deny anything. You've fixed all the recalls that KIA put out on my car, but now you won't accept a KIA defect. What is the difference? I'm just so upset that I'm having to go through this amount of work for a warranty that hasn't amounted to anything except wanting to tell everyone how you (Jim Butler) conducts business. Regards -Peggi McCartney More
by pmccartney50
November 13, 2024
Charging a credit card fee is ridiculous. Also asked them to look at problem with automatic window, they said they were too busy. Won’t be back unless I have a recall Also asked them to look at problem with automatic window, they said they were too busy. Won’t be back unless I have a recall More
by Tpm
Employees Worked With
November 13, 2024
Great customer service. The facility is extremely clean. Free coffee and water is a nice touch. The facility is extremely clean. Free coffee and water is a nice touch. More
by e_dehner
Employees Worked With
November 11, 2024
Good dealership. . this was my 3rd vehicle that was purchased from Jim Butler.. however, the last car I purchased from Jim Butler, there were a few things wrong with a . this was my 3rd vehicle that was purchased from Jim Butler.. however, the last car I purchased from Jim Butler, there were a few things wrong with a car that were never disclose to me at the time of sale.. that was pretty upsetting. Pretty sure it was the salesman. I took the car back a day later and explain to the sales guy.What was wrong with the car, And he told me they were NEVER going to do anything about it.. He just sold it that way without saying a word to me. That won't determine my going back to Jim Butler because the other sales went fine. More
by livisagra717
Employees Worked With
November 11, 2024
Loved this dealer ship. Keith was great to work with. I will be back to buy a 2nd car. Keith was great to work with. I will be back to buy a 2nd car. More
by Daniel@piertech.com
