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Jim Butler KIA - Service Center

Chesterfield, MO

4.5
613 Reviews

613 Reviews of Jim Butler KIA - Service Center

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October 14, 2024

Jim Butler KIA provided great service and support during the process of buying my Kia car. More

by David Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2024

Friendly and knowledgeable staff, service time is more than expected. We can hang out in lobby More

by VG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hutchens
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2024

James was my service representative and he was fantastic. He gave me a timeframe for my service to be completed and he was spot on. He set the right expectation and met it. More

by jweinhold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
October 14, 2024

They always do a fantastic job. I can usually get in fairly quickly and I feel like the staff goes above and beyond to get the job done right. More

by smkrupa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2024

I had a 930am appointment for an oil change and tire rotation. I ended up leaving shortly before noon which is way too long for this type of service. More

by kfreder2477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Hutchens
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2024

Great service managers and team. Kept me informed about every step of the process and when my car would be ready More

by dffuglsang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2024

A Friendly staff with excellent customer service! A fast wait time, along with a beautiful showroom attached to the waiting area! More

by devincentiskimberly83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Borgmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2024

I thought iWaited a little too long to have a license plate brackets put on. More

by melholdmeier
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2024

Did not do the service I brought it in for. Did not solve the issue the first time. Did not explain what car needed. Never called to tell me if they got the parts they were supposed to order. S More

by shawnlamb1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Sutton
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2024

I had an appointment to get my oil changed but I was there over 2 hours for that to get done. Everyone was very nice but I don't think when you have an appointment it should take that long. More

by birdlover1234
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tammie Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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