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533 Reviews of Jim Butler KIA - Service Center
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September 09, 2024
I bought my car in 2019 from Jim Butler Kia. I have had all of my service appointments at the dealership, with the exception of 1, because they couldn’t get me in for like 6 weeks and I was alre I have had all of my service appointments at the dealership, with the exception of 1, because they couldn’t get me in for like 6 weeks and I was already overdue, so my fault for not scheduling in advance. At first, the service department was fast, efficient, and well priced for regular car maintenance. I would drive over 40 minutes to save $40 compared to chain oil change spots closer to me. The last few times I have gone though, I have had to wait longer than an hour and the cost savings is no longer there. I went last week for a scheduled oil change and “something happened” so they were running behind. I had to wait nearly 3 hours for an oil change. The service worker was nice but the service in general is no longer worth it. More
by auntcece07
Verified CustomerEmployees Worked With
September 09, 2024
Keith is very good at communicating what service is needed and at cost and time estimates. needed and at cost and time estimates. More
by andee1
Employees Worked With
September 06, 2024
Too long of wait even with a reservation. double of what I was told it would take. costs are too high. double of what I was told it would take. costs are too high. More
by fhines1
September 06, 2024
Satisfied with repair. It took several visits but happy with the outcome. Very helpful staff It took several visits but happy with the outcome. Very helpful staff More
by barbcrider22
Employees Worked With
September 06, 2024
Very helpful and got us the car we wanted same day. We were in and out within a few hours We were in and out within a few hours More
by farringtona0711
September 06, 2024
I came in for a recall on my Telluride. Disappointed that they didn’t have the parts on hand to complete the work. Now I have to come back to complete the work. I realize this is probably K Disappointed that they didn’t have the parts on hand to complete the work. Now I have to come back to complete the work. I realize this is probably Kia’ s fault but still frustrating. More
by danwalsh53
Employees Worked With
September 06, 2024
Service at Jim Butler is superb! Jonathan Hutchins really keeps on top of what needs to be done to keep both our KIA CARNIVAL and our KIA SPORTAGE in tip top shape! Jonathan Hutchins really keeps on top of what needs to be done to keep both our KIA CARNIVAL and our KIA SPORTAGE in tip top shape! More
by dharrison63038
Employees Worked With
September 06, 2024
Fantastic and outstanding says it all. I felt very comfortable through the whole process. Very accommodating and helpful and I felt they were working on my side. The work done was perfec I felt very comfortable through the whole process. Very accommodating and helpful and I felt they were working on my side. The work done was perfect. All dealerships could take lessons from this dealership and its employees. Are 6 stars available? Great job. More
by stanmans
Employees Worked With
Other Employees :
Roger Harman
August 31, 2024
Dealership/Service cares about customer satisfaction. They will work with you to make it right! They will work with you to make it right! More
by sherrischeer
Employees Worked With
August 29, 2024
They performed the tasked requested in a timely and efficient manner. However, they forgot to reset the notifications on the car. efficient manner. However, they forgot to reset the notifications on the car. More
by shinanji
