Jim Butler KIA - Service Center

Great staff, I just wish they would be more accurate in their estimation of time to complete the work. When I first went there I was in and out pretty quickly for an oil change and tire rotation - just li their estimation of time to complete the work. When I first went there I was in and out pretty quickly for an oil change and tire rotation - just like anywhere else. Now it seems to be 2 hours minimum. If we would have known it was going to take so long we would have just left it. More

Service was provided timely. Only there about 30 minutes. Waiting area was clean and modern with plenty of seating. Only there about 30 minutes. Waiting area was clean and modern with plenty of seating. More

The service is good and staffs are too supportive and good with the process/guidence. good with the process/guidence. More

Polite, and kind. But didn’t hold up to what they said. We purchased the car 5 days before we could pick it up. So that they could fix a few thing, change oil and do a But didn’t hold up to what they said. We purchased the car 5 days before we could pick it up. So that they could fix a few thing, change oil and do an alignment, was told they would make sure the brakes were good to go, oil changed and a full service. Car was never even detailed. And a week after picking up the vehicle our oil life light came on with only 15% oil life left… I have not seen any paperwork to prove they did anything. They did pay for a detailing, but again it was a pain. To have to keep going back and mess with things. More

I’ve always had a great experience at Jim Butler Kia. Jonathan is very helpful and is always up front and honest about the work and pricing. This dealership is trustworthy and reliable. Jonathan is very helpful and is always up front and honest about the work and pricing. This dealership is trustworthy and reliable. More

Very friendly and helpful each time I am in for maintenance. I do wish they still had the shuttle though. maintenance. I do wish they still had the shuttle though. More

The service dept is the best in the business. The work is done on time and high quality. The work is done on time and high quality. More

Jonathan was great to work with and he took care of the issues after the recalls were installed. issues after the recalls were installed. More

Have always used them. I won't take my car anywhere else. Kieth always takes great care and knows me by name I won't take my car anywhere else. Kieth always takes great care and knows me by name More

Quick and reliable. ..staff was pretty friendly and dealership was clean and comfy. Service was friendly as well ..staff was pretty friendly and dealership was clean and comfy. Service was friendly as well More