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Jim Butler KIA
Chesterfield, MO
1,819 Reviews
With KIA'S industry leading 10 year 100,000 mile Warranty now you know, "Why KIA is America's Best Value." Jim Butler KIA provides the highest quality new KIA vehicles and used luxury vehicles at the best prices in St. Louis, Missouri. We're your source for used cars in Chesterfield and West County! Located right off I-64 in Chesterfield Valley makes us the most convenient source for quality new KIA's in Missouri. We also service all makes and models on site! With hundreds in-stock you are bound to find the KIA you have always wanted.
Online Inventory is only a partial listing of what we have available. Feel free to call for details 636.256.9600.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,819 reviews
July 02, 2012
I am a broker myself, so I fully understand how sales work inside and out. I had Andrew Cohen at Jim Butler Kia in Chesterfield, MO. Mr Cohen, without a doubt was the most unprofessional, unknowledgabl work inside and out. I had Andrew Cohen at Jim Butler Kia in Chesterfield, MO. Mr Cohen, without a doubt was the most unprofessional, unknowledgable, shady, rude car sales man I have ever had the pleasure of working with. I came in Jim Butler Kia with the intent of finding out how much my trade would be worth so that I could get out of my current loan and into a Kia Rio. Mr. Cohen was not willing to work with me and consider calculating the worth of my trade in unless I was sure on a car I would consider. I caught on immediately that he wanted a for sure sale going before he was willing to waste his time with paperwork and effort on a no-sale. One thing is for sure...he got his no- sale by taking that approach. He tried any sales approach he could to try and slither his way to a sale from me...but he was like celaphine...I saw right through him. I told him I live in reality and need an actual workable number for my trade in order for me to know what I could afford with the possible overage from my original loan. Mr. Cohen continued with probabilities, half way attempts at promises, and shady answers. When I told Mr. Cohen I couldn't give him a real answer on what I wanted because I needed to see what my car was worth (which he wasn't willing to look at and put an order in unless I committed to a car) he said, "You just have a real bad attitude and I can't work with you then with that kind of attitude." Because I saw through his unskilled sales approach he decided after feeling me out that I was just a waste of time and didn't want to help the customer after all. Mr. Cohen wants a for sure sale. After saying his little comment he decided to say that he just enjoys meeting new people even if he can't help them out because he is such a people person. Of course he also said all this while twiddling his thumbs, looking down at his desk, and not making eye contact at all. I wanted my Rio, but I refused to give him the sale so I left. Might I suggest Suntrup Kia in Manchester...I bought my Rio immediately after leaving Mr. Cohen's office. At least they hire people who understand customer service and that we are not walking wads of money walking through the door...better yet...they don't employee Andrew Cohen! BUYERS BEWARE! Sincerely, Previous Andrew Cohen Client More
by nicolina1
June 22, 2012
Very attentive advice and service. I usually dread the car buying process. This guy kept it real easy and even fun. We visited to decide if we were going to leave a brand we were loyal too. Salesperson car buying process. This guy kept it real easy and even fun. We visited to decide if we were going to leave a brand we were loyal too. Salesperson explained difference clearly on all models. We chose an awesome Kia Optima and we are very pleased with the whole process. More
by Cards-Opt
June 21, 2012
Working with these 2 gentlemen was an absolute pleasure! They were both very helpful, friendly and accommodating. Annie was great as well. I would most definitley recommend this dealership They were both very helpful, friendly and accommodating. Annie was great as well. I would most definitley recommend this dealership More
by Delesa
June 19, 2012
My wife and I have been blown away by the overall package delivered by the new Kia Optima. Ever since they revamped their vision back in 2011, it has been impossible for me to find a better car for my needs delivered by the new Kia Optima. Ever since they revamped their vision back in 2011, it has been impossible for me to find a better car for my needs. Thanks to Mike, Justin, and the whole team for welcoming us into your "extended family" Sincerely, Ross N. Sandvoss More
by lukin4ross
June 15, 2012
After being referred by a friend, we drove an hour to this dealership. My son's car had been totaled by the hail storm and we were replacing it with a Kia Forte Koup. The first positive thing I noticed this dealership. My son's car had been totaled by the hail storm and we were replacing it with a Kia Forte Koup. The first positive thing I noticed upon arriving is that we were NOT pounced on as soon as we drove up, we were able to look a bit prior to being greeted by Andrew. After being greeted by Andrew, we looked around, took a test drive and went inside to talk. We were never pressured to make a quick decision. Andrew reviwed all our options and answered all our questions. We did not buy a car on the initial contact, we did, shop around. We made our decision to buy from Andrew days later after looking at several places. This decision was based on the honesty, customer service and price and just an overall "good feel" we had in working with Andrew. The car my son picked out was not on the lot, so Andrew made some calls and got my son the EXACT car he wanted, and even better, it has sport wheels that he did not expect. We were overjoyed by the vechicle and we paid the price we were quoted. The entire experience was incredible, I would definately recommend Andrew and this dealership to anyone I know in the market for a car. More
by Elisabeth9000
Employees Worked With
Andrew Cohen
June 13, 2012
I love my kia optima!! Thanks to Annie and Mike, they were very helpful and nice :))) I would definitely recommend them to my family and friends! were very helpful and nice :))) I would definitely recommend them to my family and friends! More
by gurl12
June 13, 2012
Went to Suntrup Kia first. Website offered 5000.00 over KBB for trade. They actually offered $4000.00 under and did not drop from the msrp at all. Basically being messed over on both ends. Left there. Wen KBB for trade. They actually offered $4000.00 under and did not drop from the msrp at all. Basically being messed over on both ends. Left there. Went to Jim Butler. Greeted by Andrew Cohen. He was very attentive and helpful. Brought the car we wanted to see to us. We did not even have to walk around. We picked out the Kia Optima SX. They came pretty close to trade in value and came down on price to meet us in the middle. Finance manager Justin Johnson was very helpful and friendly as well. Didnt have to sit and wait for hours to deal with finance department. Justin had us in and out very quickly. The entire experience was by far the best car buying experience I have had. I would recommend these guys to anyone looking for a Kia. More
by gregory12012
Employees Worked With
Andrew Cohen, Justin Johnson, Justin Johnson
June 06, 2012
I loved the no hassle buying experience. I felt I was offered a good deal for my trade and wasn't manipulated by the numbers game. Greg was very friendly and took the time to explain any and all my ques offered a good deal for my trade and wasn't manipulated by the numbers game. Greg was very friendly and took the time to explain any and all my questions. Even though I came at 8:00, I never felt like I was being rushed or like they were annoyed with my presence. Justin was so great to me and gave me a great deal on my warranty. I wasnt even considering an extended warranty but he made a great case and more importantly the price was right. Thank you so much for a great experience and I will recommend this dealership to others in the future. Great customer service is hard to come by, and customer service at this dealership is 5 star! Sincerely, Christina Felix More
by christinafelix
Employees Worked With
christina felix, Justin Johnson
June 06, 2012
Wow! I have never had such a good experience with buying a vehicle. I called and set up an appointment, had a slight idea of what we wanted in mind, and wow did they go above and BEYOND my expectations to g a vehicle. I called and set up an appointment, had a slight idea of what we wanted in mind, and wow did they go above and BEYOND my expectations to get me and my family into the PERFECT car for us at the perfect price. We drove from across the river because of a few commercials we saw, and online reviews. They gave us every detail we needed, AND MORE. working with Mike Mclean was great. He lets us drive several cars, and accomodated us far beyond what I would have expected. Even went the extra mile and showed me every detail with my new car, and KNEW what he was talking about. Nothing beats a knowlegable salesman. Justin Johnson even gave us some advice on helping in our future, which was unexpected. Everyone at this dealership has been amazing. Will be buying my next vehicle with this dealership! WE LOVE OUR NEW FORTE! Thanks everyone! Alan and Brittany. More
by ay55
June 04, 2012
Everyone I dealt with at this dealership was professional and polite in all aspects of communication. Would recommend this dealership to anyone who is wanting to buy a new Kia or used vehicle. and polite in all aspects of communication. Would recommend this dealership to anyone who is wanting to buy a new Kia or used vehicle. More
by rancebryan
Employees Worked With
Greg Goetz, Justin Johnson
