Jim Bass Ford Inc.

An employee of mine took a Ford F350 to Bass Ford because the truck was hesitating and had very little power. He was on the road between Edinburg Texas and Plains Texas. He thought it needed a fuel filter, b the truck was hesitating and had very little power. He was on the road between Edinburg Texas and Plains Texas. He thought it needed a fuel filter, but Bass Ford told him they thought it was the transmission. They said they would have to charge 300.00 for diagnostics. We agreed to the 300.00 charge, and after diagnostics they told us we needed a new or rebuilt transmission. They would put a new transmission in for 4400.00 or rebuilt for 4100.00. This price seemed extremely high, so we had the truck towed to Seminole to have the transmission rebuilt for 2,400.00. The only problem was once the company in Seminole started work, he discovered there was nothing wrong with the transmission. He had a company nearby that worked on diesel engines take a look at it, and they told us we needed a fuel filter. They put the filter on for $180.00 and the truck runs great. Too bad I had to pay Bass Ford 300.00, then pay 250.00 to get it towed to Seminole to get that $180.00 filter. My biggest question is whether the service department at Bass Ford is inept, or were they just trying to rip me off? More

I was recently over in San Angelo- 750 miles from home. My vehicle was acting up and it was electrical. I took it to Jim Bass Ford and they told me I needed an alternator, o2 sensor, and fuel pump and it w My vehicle was acting up and it was electrical. I took it to Jim Bass Ford and they told me I needed an alternator, o2 sensor, and fuel pump and it would cost $1500. I told them I just needed to get home, what would get me home? They said an alternator. I told them that Sears checked the alternator and battery and that they were fine. They repeated that was what it needed. So, I told them okay. I paid $480 for the alternator (which is 1/4 of my monthly income). I got 1 hour out of town at 9pm and my van completely shut down. It wouldn't turn on, the lights wouldn't work, etc. I ended up calling 911 with 4 kids in the car and sitting there for 3 hours waiting for police, a ride, and a tow truck. I had it towed back to JB and they said it started right up and wouldn't fail to start once they jumped it, but now it was over heating and the engine was knocking and I needed to trade it in. I told them I couldn't afford to do that out of state. They refused to give me a refund and said that I had signed for the alternator. They're lying about what they said to the BBB. And, as of right now, I'm at home from a rent a car which cost almost $300 and my car is in a drive way in San Angelo. I have owned 4 Ford automobiles in my life- I'm only 33. I can tell you that this will be the last one! If you need a car, or have car trouble, save yourself a ton of money and heartache, and go somewhere besides Jim Bass Ford! More

The salesman, Butch Strain, was very easy to work with and seemed very willing to work with me. But, because there were NO HYBRIDS on the lot, I was going to place an order for what I wanted. Mr Strain ha and seemed very willing to work with me. But, because there were NO HYBRIDS on the lot, I was going to place an order for what I wanted. Mr Strain had to check with Mr Bass, one of the owners. Mr Bass required a "non-refundable $500.00 deposit" before he would allow a Hybrid to be ordered. That was an immediate deal breaker for me since I know any number of things could happen to the Ford Fusion Hybrid I wanted before the delivery. Mr Bass also seemed like he did not want any Hybrids on their lot at all, which is a real shame, since I really would have liked to keep my business local. I did buy my Ford Fusion Hybrid from a different dealership that not only would order exactly what I wanted, but required no deposit for the order, worked quite well with me and I received a cheaper price than I was quoted at Jim Bass Ford. I was very pleased with the other dealership and fully intend to contact them when we do look for a new pick-up truck. More