Jim Bass Ford Inc.

Just Cuz It requires 25 words and wont let me put no words so this is what I'm writing in order to get the review posted! Go for it! It requires 25 words and wont let me put no words so this is what I'm writing in order to get the review posted! Go for it! More

Let me just say that after 43 days of my vehicle being in the service department (and it's still there today), being lied to about them not have a rental vehicle for me so they didn't have to provide me a re the service department (and it's still there today), being lied to about them not have a rental vehicle for me so they didn't have to provide me a rental car AND not getting return phone calls for 3 or 4 days at a time on occassion(remember I've had 43 days of my vehicle in the shop so far...and I still don't have it back....and they still can't tell me when I will be getting it back), I am not very pleased with Jim Bass Ford. This is not the first experience I have had like this with them either. I purchased my vehicle from them and purchased the warranty through them so I have had to deal them on several occassions now. My warranty running out will be the best thing that ever happened as I will NEVER EVER go back for anything from them. There are multiple reviews just like mine if you do a little research so before you purchase a vehicle from them or use their service department, please read up and see how they REALLY treat their customers. More

i WAS THERE TODAY 4/14/2012 TO BUY A TRUCK TO MAKE A LONG STORY SHORT THAY SAID THAT DID NOT HAVE TIME TO SELL ME A TRUCK.Had MONEY IN MY POCKET TO PAY DOWN. DID THE PAPER WORK.i WAS GOING TO PUT THE TR LONG STORY SHORT THAY SAID THAT DID NOT HAVE TIME TO SELL ME A TRUCK.Had MONEY IN MY POCKET TO PAY DOWN. DID THE PAPER WORK.i WAS GOING TO PUT THE TRUCK IN MY WIFES NAME AS WELL THEY NEEDED HER TO DO SOME PAPER WORK TOO i CALLED HER AND HAD HER TO DO IT ON LINE SHE IS ILL AND NOT ABLE TO GET OUT.AFTER THAT THE Sales MANAGER COME OUT AND TOLD ME THAT SHE WOULD HAVE TO BE THERE TO SIGN PAPERS.THEN PROCEEDED TO LET ME KNOW THAT HE HAD COUSTOMERS THAT HE KNOW THAT WERE GOING TO BUY AND LEVE WITH A VEHICLE TODAY AND HE DID NOT HAVE TIME TO WORK WITH ME.In outher words my wifes illness stoped them from selling me a truck. I have never been told by a dealer that thay did have time to sell me a.truck and I have bought several trucks and car. More

I took my Expedition to Jim Bass Ford because the door handle was broken on the passenger side. I thought they might have a part in stock and it would be a quick fix. Although the service guy was pretty h handle was broken on the passenger side. I thought they might have a part in stock and it would be a quick fix. Although the service guy was pretty helpful, he told me it would take three days to get done AND with a straight face told me it would cost $440 to fix because "the whole regulator" had to be replaced. $440 FOR ONE BROKEN DOOR HANDLE. I laughed out loud and left. That afternoon my dad and I took fifteen minutes in my driveway to fix it...and I'm not making this up...WITH A 15 CENT ZIP TIE. I didn't even have to buy a replacement part! I used the parts already there. That was six months ago and the door handle is still working fine. NOw, I know that a Ford shop won't want to fix something with a zip tie, but how dishonest is it if the KNOW that I could do that at home FOR FREE and don't tell me? Instead trying to reach into my pocket and STEAL almost $500. The WORST part came today, when for the third time received a 1-800 call with no voicemail. I finally called back out of curiousity and it was Jim Bass Ford trying to sell me services!! Can you imagine trying to screw somebody out of almost $500 and then having the nerve to cold call them trying to sell them something else?? Never EVER going there again. Any redneck mechanic who works under a shade tree would be PROUD to tell you he could fix something with a 15 cent zip tie. Not Jim Bass Ford. Screwing you out of your hard earned money seems to be the name of the game there and from reading the above posts I guess I wasn't the only one they tried it on. Buyer and consumer be aware. JIm Bass Ford is a horrible choice. Go ANYWHERE but here. More

Good boy network alive and well,apathetic. Review survey completed of manufacturer recall (not a positive reply) no contact regarding said review. Walk away and let another dealer handle their(Bass Ford) p completed of manufacturer recall (not a positive reply) no contact regarding said review. Walk away and let another dealer handle their(Bass Ford) problems. Enough said... More

An employee of mine took a Ford F350 to Bass Ford because the truck was hesitating and had very little power. He was on the road between Edinburg Texas and Plains Texas. He thought it needed a fuel filter, b the truck was hesitating and had very little power. He was on the road between Edinburg Texas and Plains Texas. He thought it needed a fuel filter, but Bass Ford told him they thought it was the transmission. They said they would have to charge 300.00 for diagnostics. We agreed to the 300.00 charge, and after diagnostics they told us we needed a new or rebuilt transmission. They would put a new transmission in for 4400.00 or rebuilt for 4100.00. This price seemed extremely high, so we had the truck towed to Seminole to have the transmission rebuilt for 2,400.00. The only problem was once the company in Seminole started work, he discovered there was nothing wrong with the transmission. He had a company nearby that worked on diesel engines take a look at it, and they told us we needed a fuel filter. They put the filter on for $180.00 and the truck runs great. Too bad I had to pay Bass Ford 300.00, then pay 250.00 to get it towed to Seminole to get that $180.00 filter. My biggest question is whether the service department at Bass Ford is inept, or were they just trying to rip me off? More

I was recently over in San Angelo- 750 miles from home. My vehicle was acting up and it was electrical. I took it to Jim Bass Ford and they told me I needed an alternator, o2 sensor, and fuel pump and it w My vehicle was acting up and it was electrical. I took it to Jim Bass Ford and they told me I needed an alternator, o2 sensor, and fuel pump and it would cost $1500. I told them I just needed to get home, what would get me home? They said an alternator. I told them that Sears checked the alternator and battery and that they were fine. They repeated that was what it needed. So, I told them okay. I paid $480 for the alternator (which is 1/4 of my monthly income). I got 1 hour out of town at 9pm and my van completely shut down. It wouldn't turn on, the lights wouldn't work, etc. I ended up calling 911 with 4 kids in the car and sitting there for 3 hours waiting for police, a ride, and a tow truck. I had it towed back to JB and they said it started right up and wouldn't fail to start once they jumped it, but now it was over heating and the engine was knocking and I needed to trade it in. I told them I couldn't afford to do that out of state. They refused to give me a refund and said that I had signed for the alternator. They're lying about what they said to the BBB. And, as of right now, I'm at home from a rent a car which cost almost $300 and my car is in a drive way in San Angelo. I have owned 4 Ford automobiles in my life- I'm only 33. I can tell you that this will be the last one! If you need a car, or have car trouble, save yourself a ton of money and heartache, and go somewhere besides Jim Bass Ford! More

The salesman, Butch Strain, was very easy to work with and seemed very willing to work with me. But, because there were NO HYBRIDS on the lot, I was going to place an order for what I wanted. Mr Strain ha and seemed very willing to work with me. But, because there were NO HYBRIDS on the lot, I was going to place an order for what I wanted. Mr Strain had to check with Mr Bass, one of the owners. Mr Bass required a "non-refundable $500.00 deposit" before he would allow a Hybrid to be ordered. That was an immediate deal breaker for me since I know any number of things could happen to the Ford Fusion Hybrid I wanted before the delivery. Mr Bass also seemed like he did not want any Hybrids on their lot at all, which is a real shame, since I really would have liked to keep my business local. I did buy my Ford Fusion Hybrid from a different dealership that not only would order exactly what I wanted, but required no deposit for the order, worked quite well with me and I received a cheaper price than I was quoted at Jim Bass Ford. I was very pleased with the other dealership and fully intend to contact them when we do look for a new pick-up truck. More